Bradcare Ltd Reviews (7)
Bradcare Ltd has a Review Score of 9.0 (8.990) out of 10, based on 7 reviews in the last 2 years. Over all time Bradcare Ltd has 7 reviews.
Review from P S (Son of Client) published on 2 April 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Craig Maxwell, Director at Bradcare Ltd
Thank you for your lovely comments about our carers. It is a joy to provide care to your mother and getting to know her has been really special. We are here for you and your mother, so do let us know if there's any support you need. We're looking forward to continue working together to strengthen our relationship.
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Review from R C (Daughter of Client) published on 2 April 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Craig Maxwell, Director at Bradcare Ltd
Thank you so much for taking the time to share your wonderful experience with us. It's a pleasure taking care of your mum and we're happy to hear that we've been able to take the pressure off you and the family. We're looking forward to continuing to provide exceptional care to your mum and building our relationship together.
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Review from K S (Client) published on 20 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
The management overall can be helpful but I did raise a query re my care plan timings over 2 weeks ago and management have still not responded. Not even a
Reply from Craig Maxwell, Director at Bradcare Ltd
Thank you so much for taking the time to share your feedback with us. I apologise that that your call wasn't initially returned and understand how this made you feel. However, I'm really glad that we've now resolved the issue you experienced and are looking forward to continuing to build our relationship together.
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Review from M B (Wife of Client) published on 10 March 2025
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Overall Experience
3.0 out of 5
Some staff are difficult to understand due to their accents,
They don't always turn up on time due to they have got behind with previous clients - so don't have enough time allotted to them to serve each client properly everyday.
The staff are always pleasant and have a laugh
Reply from Craig Maxwell, Director at Bradcare Ltd
Thank you for taking the time to share your feedback. We're pleased to hear that our carers provide a pleasant experience for our service users.At Bradcare, we are dedicated to delivering quality care at a fair rate. As an equal opportunities employer, we proudly support carers from diverse cultures and backgrounds.While our carers aim to follow their allocated visit times, there are instances where they may need to extend their stay based on a service user's needs. However, we always ensure that every service user receives the care they require.We appreciate your feedback and will continue striving to enhance your experience with us.
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Review from J B (Daughter of Client) published on 10 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Craig Maxwell, Director at Bradcare Ltd
I am certainly happy to hear that you find our services excellent. We look forward to further providing services for your mum and developing a long-standing relationship.
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Review from Ann B (Wife of Client) published on 17 February 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Craig Maxwell, Director at Bradcare Ltd
Thank you so much for taking the time to share your review with us. We really value your feedback. We're so sorry to hear that your experience with the office staff hasn't met your expectations. Your comments have been shared with the team and we'll endeavour to ensure that we're continually improving the service we provide. If you would like to discuss your experience in more detail with us, we'd be happy to speak with you.
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Review from David R (Client) published on 12 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Craig Maxwell, Director at Bradcare Ltd
Thank you so much for taking the time to share your experience with us. I'm delighted to hear that you're being supported and receiving positive care from our wonderful carers. It's a pleasure to have you with us and your kind comments have been shared with your carers.
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Overview of Review Score
The Review Score of 9.0 (8.990) out of 10 for Bradcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.390 for Bradcare Ltd is calculated as follows: ( (24 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 41 Ratings = 4.39
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bradcare Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
