Over all time Briars Home Care Services has 3 reviews.
Overall Experience
2
0
0
0
1
Date Published
3
0
0
0
3
Reviewer Connection to Briars Home Care Services
3
Total of 3, showing 1-3
Review from Robert H (Client) published on 28 March 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
Both the office staff and carers from Briars Home Care were simply amazing. We needed help quite quickly with a relative, with specific needs and the response from them was faultless. Highly recommended!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Janie C (Client) published on 19 August 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
Office staff were really friendly, I called up for extra hours after an accident a week after going with them and they found the time to help out with almost everything I asked for. Office staff are angels and deserves so much love. Can't fault them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Racheal H (Client) published on 14 May 2019
Submitted via Website • Report
Overall Experience1.0 out of 5
I was a client of Briars Home Care Services for approximately 10 months. I can honestly say they were the worst agency I have ever had. When I first started with them they could only offer me an 11 am morning call, they said it was only temporary and as soon as they could they would give me an earlier
time, that never happened. Same with my bed call visit, 6 pm, 17 hours in stuck in bed is too much for anyone, especially someone like me who is still relatively young with 2 children. I was supposed to have been given one of their handbooks (by statutory regulation) I never received such a book.
The standard of staff training was extremely poor. This was evident when they brought down a metal bar on the hoist and it hitting me on the head. At least twice a week, frequently more either 1 or both carers were 30 mins or more late, often only 1 carer would turn up. I could go on but not enough space on here, the office kept sending carers I had barred. Strongly advise avoiding this disrespectful agency.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
15 Mar 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Frequently Asked Questions about Briars Home Care Services
What Type of Services does Briars Home Care Services offer?
Briars Home Care Services offers Home Care.
How many Carers does Briars Home Care Services employ?
Briars Home Care Services employs 35 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Briars Home Care Services to verify any information. View our terms and conditions. Briars Home Care Services has an Basic Service - more info.