Care @ Home Newbury Ltd

Suite 24 CitiBase, Wyvols Business Centre, Reading RG7 1WY

Care @ Home Newbury Ltd is committed to excelling in quality, innovation and best practice, tailoring efficient and effective care to suit the needs of each client.

An open and honest service that believes in equal opportunities, mutual respect and robust staff training procedures, the provider carries out all assistance with dignity, respect and confidentiality as the driving concerns.

The provider's scope covers a large radius, centring on Newbury, but reaching as far as Hampshire, Reading and Basingstoke.

Owner : Care @ Home Newbury Ltd

Person in charge: Avril Welch (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 7

Staff Languages (other than English): Portuguese

Fees Guide: £18.00 per hour

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Learning Disability • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Care @ Home Newbury Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6 (maximum of 10) for Care @ Home Newbury Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Care @ Home Newbury Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Care @ Home Newbury Ltd is calculated as follows: ( (18 Excellents x 5) + (6 Satisfactorys x 3) ) ÷ 24 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 1.5 Points relating to the number of positive Reviews for Care @ Home Newbury Ltd is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6 Care @ Home Newbury Ltd has a Review Score of 6 (6.000) from 4 Reviews

Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Care @ Home Newbury Ltd?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Care @ Home Newbury Ltd

  • Client / Service User
    3
  • Friend of Client/Service User
    1

My carer is always punctual, humorous, efficient he has made my life care free, dispensed a lot of worries compared to my previous provider. It is alway heartening to know my carer has many excellent attributes and skills and a wonderful sense of humour and competency.

How likely would you be to recommend Care @ Home Newbury Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Care @ Home have always been very professional and caring. Always treated with respect and dignity. Best company we have found.

How likely would you be to recommend Care @ Home Newbury Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have known Care @ Home staff for many years, as they first looked after my husband. Since his death 3 years ago the staff have looked after me. They are delightful people who I find trustworthy, helpful and enjoy their company. I would recommend them to anyone.

How likely would you be to recommend Care @ Home Newbury Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Due to a stroke which I suffered 9 years ago, Care@Home has provided care for me everyday. The carers get me up in the morning, they wash and dress me and put me to bed at night. The stroke affected my left arm and leg which left me disabled however with the good help of the carers (particularly the manager) I am now able to walk to the toilet 4 times in the daytime and eventually go upstairs on the stair lift.

How likely would you be to recommend Care @ Home Newbury Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3 out of 5

Submit a Review for Care @ Home Newbury Ltd

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Your Review & Rating

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(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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