Care Homes Stoke Ltd

Park View Day Centre,, 106 Moorland Road, Burslem, Stoke-on-Trent ST6 1EB

Owner : Care Homes Stoke Ltd

Person in charge: Joanne Upton (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Care Homes Stoke Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 1 (maximum of 10) for Care Homes Stoke Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Care Homes Stoke Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 1 for Care Homes Stoke Ltd is calculated as follows: ( (5 Very Poors x 1) ) ÷ 5 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 0 Points relating to the number of positive Reviews for Care Homes Stoke Ltd is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

1 Care Homes Stoke Ltd has a Review Score of 1 (1.000) from 1 Reviews

Average Ratings

  • Excellent
    0
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Care Homes Stoke Ltd?

  • Extremely LIKELY
    0
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Care Homes Stoke Ltd

  • Son of Client/Service User
    1

Originally requested assistance for my mother for specific time periods, which was agreed by business, and myself. I gave my mobile number, which they lost. The appointment was actioned, however, there was an error timewise, compared to the agreed time, a new contract would be needed. Also noticed surname had been incorrectly spelt. The care package did not start on time. The business then rang me to say that they could not accommodate me with my visit time request . I felt quite frustrated by the unprofessionalism of the business. My wife then spoke to the business, who confirmed that the time period was available that I had requested. My wife requested that the owner gave a call back the same day. That did not happen.
We were advised, during the last phone call, that it was a minimum of 1/2 hour for the Private Sector, which was NOT explained at the onset. Feeling totally let down, cannot complete the questionnaire correctly, as the care package never got off the ground!

How likely would you be to recommend Care Homes Stoke Ltd? Extremely Unlikely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   1 out of 5

Submit a Review for Care Homes Stoke Ltd

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Your Review & Rating

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(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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