once we changed to Care Horizon our lives have changed for the betterRosemary H(Mother of Client/Service User)
My support worker is absolutely fantastic. She makes my life easier and my world brighterHelen P(Client / Service User)
I would really recommend Care Horizons as they have had a massive impact on my journeyM B(Client / Service User)
once we changed to Care Horizon our lives have changed for the betterRosemary H(Mother of Client/Service User)
My support worker is absolutely fantastic. She makes my life easier and my world brighterHelen P(Client / Service User)
I would really recommend Care Horizons as they have had a massive impact on my journeyM B(Client / Service User)
Care Horizons has supported adults in their own homes across Bristol and South Gloucestershire since 2004. The company is independently led by Managing Director Vierka Hiscock from an office in Yate, and the Care Quality Commission has rated the service Good overall.
Most of the work is specialist. The team supports younger adults living with autism, learning disabilities, mental health conditions, and behavioural challenges, including individuals whose previous support has broken...
Care Horizons has supported adults in their own homes across Bristol and South Gloucestershire since 2004. The company is independently led by Managing Director Vierka Hiscock from an office in Yate, and the Care Quality Commission has rated the service Good overall.
Most of the work is specialist. The team supports younger adults living with autism, learning disabilities, mental health conditions, and behavioural challenges, including individuals whose previous support has broken down. Care Horizons also provides dementia care, 24-hour and overnight support, and in-home assistance for older people seeking to maintain independence.
Care Horizons arranges live-in care anywhere in England. A carer stays in the home and is employed, trained, and supported by Care Horizons, with the company planning shifts and backup rather than relying on the family.
Every visit lasts at least two hours. Care Horizons does not offer 15- or 30-minute visits. Shorter visits are less cost-effective and do not provide adequate time to deliver quality care, notice changes, or complete tasks without rushing.
Care Horizons employs carers directly, rather than using self-employed individuals introduced by a matching website. The company pays for travel between visits, holiday, and pension, and provides training. For this reason, Care Horizons may not be the cheapest option, but the service prioritises fair compensation and quality care over quoting unrealistically low rates.
Teams are kept small and consistent to ensure continuity, which is essential for effective specialist support. Enquiries are managed by the Service Manager and Deputy Manager, with the Director overseeing every case. There is no call centre.
The initial conversation is confidential, relaxed, and requires no commitment. Care Horizons arranges a visit free of charge and without obligation to understand actual care needs, then provides a written summary of hours and costs before services begin.
Care Provided by Care Horizons Ltd
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
120 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £32.59
Weekly Live-in Care
From £1,675
Contact Care Horizons Ltd to get a personalised quote:
Every booking is a minimum of two hours. Care Horizons does not offer 15 or 30 minute calls, because a shorter visit costs more per hour to deliver and leaves no time to do the job properly.
Visiting support starts at £32.59 an hour for younger adults and specialist support, and £34.42 an hour for dementia. £34.42 is the Homecare Association's published Minimum Price for Homecare in England for 2026/27: the lowest rate at which care can be delivered while paying carers lawfully and running a compliant service. Weekends, bank holidays, waking nights and visits needing two carers are quoted on top of these rates, and the figure is given before anything is agreed.
Live-in care is delivered anywhere in England and starts at £1,675 a week for one person, whether the need is general or dementia. More intensive support, and a couple supported by one carer, start at £1,950 a week. Two carers start at £3,200. Waking nights are quoted individually, because a carer awake all night is a second carer rather than a supplement.
Every rate covers carers' pay and employment costs, travel between visits, recruitment, enhanced DBS checks, training, cover for holiday and sickness, insurance, and an office that can be reached out of hours. These are rates, not a quotation: Care Horizons visits free of charge and without obligation, then puts the hours and the cost in writing before anything starts.
The price(s) shown are provided by the agency. Contact Care Horizons Ltd for full pricing details and T&Cs.
Review from Helen P (Client / Service User) published on 17 April 2025 Submitted via Website•
Overall Experience
My support worker is absolutely fantastic. She makes my life easier and my world brighter. Without her, I struggle to do the simplest things, such as do the house chores or even just leave the house. Physically I struggle massively and mentally I'm not much better. But with my support, I can go out...
My support worker is absolutely fantastic. She makes my life easier and my world brighter. Without her, I struggle to do the simplest things, such as do the house chores or even just leave the house. Physically I struggle massively and mentally I'm not much better. But with my support, I can go out into the community, visit shops and attend appointments with much less stress and anxiety. I know I can be honest with my support worker without any fear of judgment. We take each session as it comes, meaning if I don't feel up to doing something, we will work around it or do something else. I've had my support worker for over three years now and my quality of life has hugely improved and this is all thanks to her. She really is one of a kind. A true star. I owe her so much.
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Value for Money
No Rating
Review from M B (Client / Service User) published on 7 April 2025 Submitted via Website•
Overall Experience
When I started with Care Horizons, I was struggling with my mental health and Care Horizons have helped me over the years. Initially I had 3 members of staff who were all very good at supporting me and getting me through difficult times. I have also been receiving support from another member of...
When I started with Care Horizons, I was struggling with my mental health and Care Horizons have helped me over the years. Initially I had 3 members of staff who were all very good at supporting me and getting me through difficult times. I have also been receiving support from another member of staff for over 3 years and another member of staff who has been just as helpful. The manager has been a great leader, she has gone above and beyond being there when I need her with calls and support. Another member of staff has always been great too, she's been patient and always allowed room for additional requests regarding hours. Support throughout lockdown was incredible, support workers helped with retrieving medication and any anxiety I was experiencing. When I moved away for just over 6 months, there was a sense of relief knowing that Care Horizons would have me back and accommodate my hours which I greatly appreciated.
I would really recommend Care Horizons as they have had a massive impact on my journey with my mental health and independence.
↩Reply from Vierka Hiscock, Director at Care Horizons Ltd
Thank you for sharing your heartfelt review. It means a great deal to us to hear how CH has positively impacted your journey with mental health and independence over the years.We are incredibly proud of our team, and it is truly rewarding to know that their dedication and compassion have helped you...
Thank you for sharing your heartfelt review. It means a great deal to us to hear how CH has positively impacted your journey with mental health and independence over the years.We are incredibly proud of our team, and it is truly rewarding to know that their dedication and compassion have helped you through difficult times. Your kind words about the support you received from our staff, including their patience, flexibility, and willingness to go above and beyond, are deeply appreciated. It is especially touching to hear how the team was able to provide comfort and continuity during the challenges of lockdown and after your move.Your recommendation is an honour, and we are grateful for your trust in us. Please know that we remain here for you whenever you need us and will continue to provide the high standard of care you deserve.Thank you once again for taking the time to share your experience. Wishing you continued well-being and independence.Warm regards.
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Review from Rosemary H (Mother of Client) published on 12 March 2025 Submitted via Website•
Overall Experience
My son has had over the years serval other companies but once we changed to Care Horizon our lives have changed for the better. We think the staff in the office are very excellent and very understanding with both support workers are polite friendly and helpful with things
caring, easy to...
My son has had over the years serval other companies but once we changed to Care Horizon our lives have changed for the better. We think the staff in the office are very excellent and very understanding with both support workers are polite friendly and helpful with things
caring, easy to talk to. nothing is too much trouble to change things .
↩Reply from Vierka Hiscock, Director at Care Horizons Ltd
On behalf of Care Horizons, I would like to express our heartfelt gratitude for your kind words, which have been shared with all our staff members. It is truly a privilege and an honor to be part of your son's journey, and we are so fortunate to have the opportunity to support him.Thank you once again for your trust and appreciation.Warm regards.
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Review from G S (Father of Client) published on 25 February 2025 Submitted via Website•
Overall Experience
I have used Care Horizons on my son's behalf in excess of ten years, the level of care and the friendship they have provided has been of a very high level. Also they have provided a sleep-over service for times when I needed to be absent and I have been very pleased to welcome them into our home....
I have used Care Horizons on my son's behalf in excess of ten years, the level of care and the friendship they have provided has been of a very high level. Also they have provided a sleep-over service for times when I needed to be absent and I have been very pleased to welcome them into our home. Personnel have always been friendly and supportive to my son's needs. Overall good company and excellent staff.
↩Reply from Vierka Hiscock, Director at Care Horizons Ltd
Thank you so much for the review, I will share it with our staff members, as they are incredible. Kind regards Vierka on behalf of Care Horizons.
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Review from Pauline G (Mother of Client) published on 25 February 2025 Submitted via Website•
Overall Experience
Very caring and most of the time reliable. Only very occasionally not able to provide care but this is usually due to sickness and no one else able to step in. All staff are very understanding and helpful with care.
Very caring and most of the time reliable. Only very occasionally not able to provide care but this is usually due to sickness and no one else able to step in. All staff are very understanding and helpful with care.
↩Reply from Vierka Hiscock, Director at Care Horizons Ltd
Thank you for your feedback. We try our hardest to cover staff sickness, but unfortunately, we cannot. We can only apologise for any inconvenience and focus on improving. Kind regards Vierka on behalf of Care Horizons.
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Review from Keith B (Father of Client) published on 25 February 2025 Submitted via Website•
Overall Experience
The manager and the team have played a pivotal role in initially helping to save our son from taking his own life on numerous occasions over the last few years. The manager has always been there for our son showing him empathy, warmth, care, support and guidance an outstanding leader and a lovely...
The manager and the team have played a pivotal role in initially helping to save our son from taking his own life on numerous occasions over the last few years. The manager has always been there for our son showing him empathy, warmth, care, support and guidance an outstanding leader and a lovely caring human being. This is backed up by another staff member providing excellent customer service and the amazing carers who are always calm, supportive, considerate and guiding with our son's best interest at heart. Again this is due to the manager's carefully selecting the right people to work for Care Horizons. the manager and the team are always approachable, friendly, considerate and experienced to help deal with any issues as they arise. I would highly recommend Care Horizons to any future clients/service users and happy to have a chat.
Thank you from both myself and our son's mum for everything you've done to protect and help our son develop, thank you.
↩Reply from Vierka Hiscock, Director at Care Horizons Ltd
Your words deeply touched my heart, and I cannot thank you enough for your kindness and trust. Supporting your son has been an absolute privilege, and we are incredibly grateful to be part of his journey. He is truly an inspiration, a testament to resilience, determination, and the power of...
Your words deeply touched my heart, and I cannot thank you enough for your kindness and trust. Supporting your son has been an absolute privilege, and we are incredibly grateful to be part of his journey. He is truly an inspiration, a testament to resilience, determination, and the power of perseverance. Watching him work tirelessly to gain the independence he so rightly deserves has been both humbling and uplifting. His achievements, from securing employment to earning his driving licence, are proof of his unwavering strength. Your son has not only grown but has also inspired us all. I will share your kind words with our team, as they remind us why we do what we do. His future is bright, and we are honoured to stand beside him on this journey. Thank you for allowing us to be part of his story-it is a privilege we will always cherish. Vierka on behalf of Care Horizons.
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Review from A W (Client / Service User) published on 21 February 2025 Submitted via Website•
Overall Experience
The care provider keeps within my needs of what I need to look after me, especially with my condition. I think the staff are very excellent and very understanding and never judge me for what I am. They're very helpful and understand what needs to be done and help me with my shopping which is very...
The care provider keeps within my needs of what I need to look after me, especially with my condition. I think the staff are very excellent and very understanding and never judge me for what I am. They're very helpful and understand what needs to be done and help me with my shopping which is very important because I can't lift anything because of my spinal cord and I have anxiety which gets really bad at times and the staff put me at ease very much, so thank you.
↩Reply from Vierka Hiscock, Director at Care Horizons Ltd
Thank you so much for the lovely review, I will pass it on to our staff members. Kind regards Vierka
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Review from Pauline G (Mother of Client) published on 10 November 2017 Submitted via Postal Review Card•
Overall Experience
Friendly, informative, caring, easy to talk to. Understood the client and parents needs. Very helpful.
Friendly, informative, caring, easy to talk to. Understood the client and parents needs. Very helpful.
↩Reply from Vierka Hiscock, Manager at Care Horizons Ltd
Thank you so much for your kind words. Our amazing staff members are our biggest asset and prize. We are honoured to look after your son.
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Review from Liz H (Daughter of Client) published on 19 November 2015 Submitted via Website•
Overall Experience
Mum has had a lot of carers over the past 8 years but I can't praise Care Horizon Ltd enough. Care Horizon Ltd have been looking after mum since June 2015 and they have made the world of difference to both my own and mum's life, they are excellent carers and mum looks forward so seeing them. I...
Mum has had a lot of carers over the past 8 years but I can't praise Care Horizon Ltd enough. Care Horizon Ltd have been looking after mum since June 2015 and they have made the world of difference to both my own and mum's life, they are excellent carers and mum looks forward so seeing them. I know when I go on holiday or have been unwell as recently then I can depend on the carers to look after mum without me having to worry about her. The communication between carers and myself is excellent. I am so thankful that mum is now under the care of Care Horizon Ltd.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 June 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Care Horizons Ltd.
Accreditations
There are no accreditations posted yet for Care Horizons Ltd.
Meet the Team (1)
Vierka HiscockJob Title Managing DirectorJoined 2017
Vierka has been managing director of Care Horizons since 2017, providing bespoke assistance to people with learning difficulties and mental health...
Vierka has been managing director of Care Horizons since 2017, providing bespoke assistance to people with learning difficulties and mental health needs. “I tell my clients all the time not to worry. Let me worry about it and we’ll work it out,” she says.
Vierka’s greatest satisfaction is when clients and their families visit the Care Horizons office for a cup of tea. “It’s a wonderful, positive atmosphere,” she says. “It’s never about what our clients lack; it’s about what they have and how we can help them use that to their advantage.”
She continues: “I am honoured to work with a team of incredible people, who are very versatile and resourceful. For me, you are only as good of a leader, as the teams you are managing and supporting. Their accomplishments are a reflection on the amazing team we have in place to enable us to support not just our clients but our staff members too.”
Vierka strives to provide a holistic service to her clients within their homes, based on each individual’s wishes, rights, competence, and health reasons. The services she offers seek to develop each individual to their fullest potential while maintaining the dignity and equality of all her clients. Vierka recognises that people are her most valuable resource, and as such upholds the principles of teamwork through open communication, clear objectives, and flexibility, continually striving to improve the quality and standard of services her team deliver.
Vierka tells her clients that her vision is to tear down the stigma of mental health and disabilities and turn them into superhuman powers.
Frequently Asked Questions about Care Horizons Ltd
How much does Care Horizons Ltd cost?
The agency lists fees from £32.59 for hourly visiting care and from £1,675 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Care Horizons Ltd employ?
Care Horizons Ltd employs 32 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Horizons Ltd to verify any information. View our terms and conditions. Care Horizons Ltd has an Enhanced Service -what an Enhanced Service includes.
