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Care Horizons Ltd

Unit 7 Badminton Court, Station Road, Yate, Bristol, South Gloucestershire BS37 5HZ
Care Horizons Ltd Logo
Care Horizons Ltd logo
once we changed to Care Horizon our lives have changed for the betterRosemary H(Mother of Client/Service User)
Care Horizons Ltd, Bristol
My support worker is absolutely fantastic. She makes my life easier and my world brighterHelen P(Client / Service User)
Care Horizons Ltd, Bristol
I would really recommend Care Horizons as they have had a massive impact on my journeyM B(Client / Service User)
Care Horizons Ltd, Bristol

There’s no place like home. Care Horizons recognises the enormous benefits and healing power of the familiarity and comfort of home. The company offers unmatched quality and support. Choosing them means becoming a part of their extended family, and their clients’ overall wellbeing is at the heart of everything they do. Staff members are committed to enhancing quality of life through mental, social and physical support.

Care Horizons Ltd is one...  

Care Provided by Care Horizons Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 120 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £29.80
  • Weekly Live-in Care Fees: from £1,500

Weekend rates are slightly, Bank Holidays are charged at time and half. Live in care with vary depending on care needs

The price(s) shown are provided by the agency. Contact Care Horizons Ltd for full pricing details and T&Cs.

Contact Care Horizons Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Care Horizons Ltd
  • Private Owned

Person in charge

  • Viera Hiscock (Director)

Care Horizons Ltd Reviews (9)

9.6

Care Horizons Ltd has a Review Score of 9.6 (9.551) out of 10, based on 7 reviews in the last 2 years. Over all time Care Horizons Ltd has 9 reviews.

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Showing 9 reviews matching selected criteria
Review from Helen P (Client / Service User) published on 17 April 2025 Submitted via Website
Overall Experience

My support worker is absolutely fantastic. She makes my life easier and my world brighter. Without her, I struggle to do the simplest things, such as do the house chores or even just leave the house. Physically I struggle massively and mentally I'm not much better. But with my support, I can go out into the community, visit shops and attend appointments with much less stress and anxiety. I know I can be honest with my support worker without any fear of judgment. We take each session as it comes, meaning if I don't feel up to doing something, we will work around it or do something else. I've had my support worker for over three years now and my quality of life has hugely improved and this is all thanks to her. She really is one of a kind. A true star. I owe her so much.

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Review from M B (Client / Service User) published on 7 April 2025 Submitted via Website
Overall Experience
When I started with Care Horizons, I was struggling with my mental health and Care Horizons have helped me over the years. Initially I had 3 members of staff who were all very good at supporting me and getting me through difficult times. I have also been receiving support from another member of staff for over 3 years and another member of staff who has been just as helpful. The manager has been a great leader, she has gone above and beyond being there when I need her with calls and support. Another member of staff has always been great too, she's been patient and always allowed room for additional requests regarding hours.
Support throughout lockdown was incredible, support workers helped with retrieving medication and any anxiety I was experiencing.
When I moved away for just over 6 months, there was a sense of relief knowing that Care Horizons would have me back and accommodate my hours which I greatly appreciated.

I would really recommend Care Horizons as they have had a massive impact on my journey with my mental health and independence.

Reply from Vierka Hiscock, Director at Care Horizons Ltd

Thank you for sharing your heartfelt review. It means a great deal to us to hear how CH has positively impacted your journey with mental health and independence over the years.We are incredibly proud of our team, and it is truly rewarding to know that their dedication and compassion have helped you...  

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Review from Rosemary H (Mother of Client) published on 12 March 2025 Submitted via Website
Overall Experience
My son has had over the years serval other companies but once we changed to Care Horizon our lives have changed for the better.
We think the staff in the office are very excellent and very understanding with both support workers are polite friendly and helpful with things

caring, easy to talk to. nothing is too much trouble to change things .

Reply from Vierka Hiscock, Director at Care Horizons Ltd

On behalf of Care Horizons, I would like to express our heartfelt gratitude for your kind words, which have been shared with all our staff members. It is truly a privilege and an honor to be part of your son's journey, and we are so fortunate to have the opportunity to support him.Thank you once again for your trust and appreciation.Warm regards.

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Review from G S (Father of Client) published on 25 February 2025 Submitted via Website
Overall Experience

I have used Care Horizons on my son's behalf in excess of ten years, the level of care and the friendship they have provided has been of a very high level. Also they have provided a sleep-over service for times when I needed to be absent and I have been very pleased to welcome them into our home. Personnel have always been friendly and supportive to my son's needs. Overall good company and excellent staff.

Reply from Vierka Hiscock, Director at Care Horizons Ltd

Thank you so much for the review, I will share it with our staff members, as they are incredible. Kind regards Vierka on behalf of Care Horizons.

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Review from Pauline G (Mother of Client) published on 25 February 2025 Submitted via Website
Overall Experience

Very caring and most of the time reliable. Only very occasionally not able to provide care but this is usually due to sickness and no one else able to step in. All staff are very understanding and helpful with care.

Reply from Vierka Hiscock, Director at Care Horizons Ltd

Thank you for your feedback. We try our hardest to cover staff sickness, but unfortunately, we cannot. We can only apologise for any inconvenience and focus on improving. Kind regards Vierka on behalf of Care Horizons.

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Review from Keith B (Father of Client) published on 25 February 2025 Submitted via Website
Overall Experience
The manager and the team have played a pivotal role in initially helping to save our son from taking his own life on numerous occasions over the last few years. The manager has always been there for our son showing him empathy, warmth, care, support and guidance an outstanding leader and a lovely caring human being.
This is backed up by another staff member providing excellent customer service and the amazing carers who are always calm, supportive, considerate and guiding with our son's best interest at heart. Again this is due to the manager's carefully selecting the right people to work for Care Horizons.
the manager and the team are always approachable, friendly, considerate and experienced to help deal with any issues as they arise. I would highly recommend Care Horizons to any future clients/service users and happy to have a chat.

Thank you from both myself and our son's mum for everything you've done to protect and help our son develop, thank you.

Reply from Vierka Hiscock, Director at Care Horizons Ltd

Your words deeply touched my heart, and I cannot thank you enough for your kindness and trust. Supporting your son has been an absolute privilege, and we are incredibly grateful to be part of his journey. He is truly an inspiration, a testament to resilience, determination, and the power of...  

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Review from A W (Client / Service User) published on 21 February 2025 Submitted via Website
Overall Experience

The care provider keeps within my needs of what I need to look after me, especially with my condition. I think the staff are very excellent and very understanding and never judge me for what I am. They're very helpful and understand what needs to be done and help me with my shopping which is very important because I can't lift anything because of my spinal cord and I have anxiety which gets really bad at times and the staff put me at ease very much, so thank you.

Reply from Vierka Hiscock, Director at Care Horizons Ltd

Thank you so much for the lovely review, I will pass it on to our staff members. Kind regards Vierka

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Review from Pauline G (Mother of Client) published on 10 November 2017 Submitted via Postal Card
Overall Experience

Friendly, informative, caring, easy to talk to. Understood the client and parents needs. Very helpful.

Reply from Vierka Hiscock, Manager at Care Horizons Ltd

Thank you so much for your kind words. Our amazing staff members are our biggest asset and prize. We are honoured to look after your son.

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Review from Liz H (Daughter of Client) published on 19 November 2015 Submitted via Website
Overall Experience

Mum has had a lot of carers over the past 8 years but I can't praise Care Horizon Ltd enough. Care Horizon Ltd have been looking after mum since June 2015 and they have made the world of difference to both my own and mum's life, they are excellent carers and mum looks forward so seeing them. I know when I go on holiday or have been unwell as recently then I can depend on the carers to look after mum without me having to worry about her. The communication between carers and myself is excellent. I am so thankful that mum is now under the care of Care Horizon Ltd.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 June 2023
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

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Awards / Recognitions (0)

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Meet the Team (1)

Vierka Hiscock Job Title: Managing Director Joined: 2017
Vierka Hiscock

Vierka has been managing director of Care Horizons since 2017, providing bespoke assistance to people with learning difficulties and mental health needs. “I tell my clients all the time not to worry. Let me worry about it and we’ll work it out,” she says.

Vierka’s greatest satisfaction is when clients and their families visit the Care Horizons office for a cup of tea. “It’s a wonderful, positive atmosphere,” she says. “It’s never about what our clients lack; it’s about what they have and how we can help them use that to their advantage.”

She continues: “I am honoured to work with a team of incredible people, who are very versatile and resourceful. For me, you are only as good of a leader, as the teams you are managing and supporting. Their accomplishments are a reflection on the amazing team we have in place to enable us to support not just our clients but our staff members too.”

Vierka strives to provide a holistic service to her clients within their homes, based on each individual’s wishes, rights, competence, and health reasons. The services she offers seek to develop each individual to their fullest potential while maintaining the dignity and equality of all her clients. Vierka recognises that people are her most valuable resource, and as such upholds the principles of teamwork through open communication, clear objectives, and flexibility, continually striving to improve the quality and standard of services her team deliver.

Vierka tells her clients that her vision is to tear down the stigma of mental health and disabilities and turn them into superhuman powers.

Frequently Asked Questions about Care Horizons Ltd

How many Carers does Care Horizons Ltd employ?

Care Horizons Ltd employs 32 carers.

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