APC Care Ltd

West End, Herstmonceux, Hailsham BN27 4NN
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8.0 8 Reviews
  • APC Care Ltd, Hailsham
APC Care Ltd is a home care provider, offering care and support services to people within their own homes and the local community.

APC Care Ltd offers support to adults living in Eastbourne, Wealden and the surrounding areas.

APC Care services include, help with medication, help with personal care, companionship, domestic task’s, respite care, shopping and can also provide 24-hour live-in care.

If loved ones are going on holiday, APC can provide fully trained care and support workers to assist in making the stay worry-free.

Clients will receive regular social care visits and services to suit their personal needs.

APC Care look after all kinds of people ranging from young and old, injured and ill. To those with physical and mental challenges.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

Please ring for more info

Good to Know

Owner

  • APC Care Ltd

Person in charge

  • Kyle Haines (Manager)

APC Care Ltd Reviews (8)

8.0

APC Care Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time APC Care Ltd has 8 reviews.

Overall Experience

  • 7
  • 0
  • 1
  • 0
  • 0

Date Published

8
1
1
1
7

Review from Bill G (Friend of Client) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the client each Wednesday, initially this was to continue testing the fire alarm which I took over from him when living at a care home until 2022. I've observed the gradual progression of his condition from fully mobile to his present state. Before he was bedbound, he suffered a number of falls
on numerous episodes, which I dealt with outside carer hours at the request of his daughter who lives in West Essex. I stayed during the morning to take in and store his grocery delivery and leave after the midday carers arrive. I'm in mobile contact with his daughter, should anything else need attention. As his needs and care visits have increased, I've got to know his carers. They carry out their duty with admirable cheerfulness and dedication. To stay upbeat with the situation takes a particular kind of focus, and they have it in spades.

Reply from Vyji Gardiner, Managing Director at APC Care Ltd

Thank you for such a lovely comment which goes a long way. yes we do have some amazing support workers who work very hard and make it easier for all our service user to remain independent as possible.I will share this testimonials with all my team.K

Staff

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Value for Money

Review from Paul F (Son of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been supported by the excellent team at APC Care for many months now. Mum is very ill and my dad is her primary carer. He was on his knees or worse. Our decision to appoint APC Care has transformed my parents' lives. Mum is now taken care of three times a day, seven days a week by two carers
who really do care. They have a night sitter twice. It has been transformational. The office team are also kind and caring. They are always professional in how they provide the service. They do all they can to be flexible and responsive. The whole team's care was demonstrated recently when the family needed extra support and advice when mum was referred to the hospital. The carers had spotted a problem, told the office, they had contacted the GP, the GP attended and made a hospital referral. Throughout the 14-hour wait for the ambulance and the problems with the hospitals the team supported the family the weekend and beyond with advice and visits in a way that eased a stressful situation.

Reply from Vyji Gardiner, Managing Director at APC Care Ltd

Dear Paul, thank you so much for this accolade, this means a lot to me, our team and APC. Your family are a joy to support and we are happy to be supporting your mum. Kind regards.

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Review from Patricia K (Sister of Client) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I have found all the carers visiting my brother over the last 6 months to be very caring, respectful, understanding of his needs, and treating him with dignity and politeness.

Reply from Vyji Gardiner, Managing Director at APC Care Ltd

Dear Patricia, thank you for an excellent review, which is greatly appreciated. I will share this info with my team and they all will be very happy to hear your comments. Kind regards, Mrs. Gardiner.

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Review from Allan B (Client) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care is excellent.

Reply from Vyji Gardiner, Managing Director at APC Care Ltd

Dear Allan, thank you for your reviews, we always strive to achieve the best service given to all our service users and we continue to improve.
We will share your review with my team, we appreciate your reviews given and time taken to complete them.
Kind Regards

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Review from Shirley B (Client) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory. I can find no fault with the carers.

Reply from Vyji Gardiner, Managing Director at APC Care Ltd

Dear Shirley, thank you for your review. We continue to achieve the best service to all our service users. I will share your response and reviews with my team.
Kind Regards

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Review from J S (Client) assisted by family/friend published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all very pleasant and professional. They undertake every task required to make my life as independent as possible with great respect to myself and my home.

Reply from Vyji Gardiner, Managing Director at APC Care Ltd

Thank you for your review, which is greatly appreciated. Kind regards, Vyji.

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Management

Treated with Dignity

Value for Money

Review from D P (Client) assisted by family/friend published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very pleasant and hard-working whilst being very friendly.
Always willing to go the extra mile - considerate and sensitive. I do not think I could have better carers.

Reply from Vyji Gardiner, Managing Director at APC Care Ltd

Thank you very much for kind words and appreciation, I will pass this to all our support workers who support you. They have said you are a joy to support and we will continue to do so. Take care.

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Value for Money

Review from M D (Wife of Client) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There has been a slight improvement after initial settling in period. Overall the care is satisfactory.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for APC Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for APC Care Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for APC Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

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Frequently Asked Questions about APC Care Ltd

What Type of Services does APC Care Ltd offer?

APC Care Ltd offers Home Care.

How many Carers does APC Care Ltd employ?

APC Care Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact APC Care Ltd to verify any information. View our terms and conditions. APC Care Ltd has an Enhanced Service - more info.