Carers at Home Waverley & Guildford

37-38 Bridge Street, Godalming GU7 1HR
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9.6 9 Reviews
  • Carers at Home Waverley & Guildford, Godalming
Founded in 2007, Carers at Home is a trusted home care provider delivering personalised, compassionate support that enables people to live safely and independently in the comfort of their own homes.

Based in Godalming and serving Surrey, Hampshire, and through their live-in care service, most of England, they have grown to become a well respected and highly rated care provider offering both visiting care and full-time live-in support.

At the heart of Carers at Home is a clear philosophy: exceptional care begins with truly understanding each person as an individual. They believe that home is where people feel most secure, most valued, and most themselves. Their approach is therefore centred on dignity, respect, and attentive listening ensuring that care plans reflect not only practical needs but also personal wishes, routines, and aspirations. Companionship is as important as hands on care, and their team is dedicated to building meaningful relationships that enhance quality of life.

All care is delivered by experienced, well trained staff who share the commitment to professionalism, empathy, and high standards. As a service repeatedly rated “Good” by the CQC, they prioritise safety, reliability, and continuity of care while offering families reassurance and peace of mind, particularly when loved ones live far away.

Their services include:

Home care visits - support with personal care, dressing, mobility, meal preparation, medication assistance, and daily wellbeing.
Live in care - 4/7 support allowing clients to remain at home with one to one personalised care.
Companionship care - social interaction, stimulation, and emotional support to reduce loneliness
Domestic assistance - light housekeeping and errands.
Specialist care - support for dementia, physical disabilities, recovery after illness, and palliative needs.
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Care Provided by Carers at Home Waverley & Guildford

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £35
  • Weekly Live-in Care Fees: £1550 – £1975

These prices are only a guideline, please contact Carers at Home Waverley & Guildford to find out the exact price for your requirements.

Contact Carers at Home Waverley & Guildford to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Carers at Home Waverley & Guildford to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Jeanette Heffernan (Registered Manager)

Carers at Home Waverley & Guildford Reviews (9)

9.6

Carers at Home Waverley & Guildford has a Review Score of 9.6 (9.563) out of 10, based on 9 reviews in the last 2 years.
Over all time Carers at Home Waverley & Guildford has 9 reviews.

Overall Experience
  • 7
  • 2
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Date Published
  • 9
  • 9
  • 9
  • 9
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Reviewer Connection to Carers at Home Waverley & Guildford
  • 4
  • 2
  • 2
  • 1
Total of 9, showing 1-9
Review from S T (Wife of Client) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had Carers at Home from 2012 till now as they look after my husband. I have no words to describe how they help us. They are second to none. The carers are excellent, they show loving care that we feel very comfortable and we do trust them. Last year September when l was away , they well looked
after my husband that he felt comfortable . Thanks to the management especially Carina, for coming to visit and see my husband in person. This makes us feel loved , valued and well listened to our concerns . Thank you again.Carers at Home team. This January you brought a device in our home for carers to log in and out . We appreciate it but we thought it would have been nice if you had notified us and explained before bringing that device . We are not sayong it is bad, but we would have loved to be given information about it , allow us to ask questions if possible.
Reply from Samuel and Katie, Owners at Carers at Home Waverley & GuildfordThank you so much for your kind words and for trusting Carers at Home since 2012. We're delighted to hear how comfortable and supported you and your husband feel, and we truly appreciate your praise for our carers and for Carina's visit - personal connection is incredibly important to us.
We're also grateful for your honest feedback about the new logging device. We apologise for not explaining it beforehand - you absolutely should have been informed and given the chance to ask questions. We'll make sure communication is clearer going forward.
Thank you again for your trust and for being part of our Carers at Home family.
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Review from Colin D (Son of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers understand my Father's changing needs as his health condition changes. They treat him with respect and with care. They regularly ask to see what more they can do to help on each visit. Professional, polite and caring.
Reply from Sam and Katie, Owners at Carers at Home Waverley & GuildfordThank you very much for your thoughtful feedback. We are so pleased to hear that our carers understand your father's changing needs and continue to support him with respect, kindness, and professionalism. It's wonderful to know they check in regularly to see what more they can do - this is exactly the standard of care we strive to provide.
We truly appreciate your trust in us, and your recommendation means a great deal. If there is ever anything more we can do to support your father or your family, please don't hesitate to let us know.
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Review from Diana A (Wife of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am happy with the care John receives from the carers,most of them understand his particular needs from a mental point of view but can forget that his hearing is very poor without his hearing aids in.
The help I receive ,without having to ask for it , is much appreciated.
The office is very supportive
and tries to help me when I need extra help or need to alter the roster .
I would recommend the company to anyone looking for carers.
Diana
Reply from Sam and Katie, Owners at Carers at Home Waverley & GuildfordThank you so much for taking the time to share your thoughtful review. We are very pleased to hear that you are happy with the care John receives. It means a great deal to us that our carers understand his individual needs and support him with kindness and patience.
Thank you also for highlighting John's hearing needs - this is extremely helpful feedback. We will make sure the team are reminded to be especially mindful when his hearing aids are not in, so communication remains clear and comfortable for him.
We're delighted to know that the help you receive - without having to ask - is appreciated. Supporting you as well as John is very important to us, and we're glad the office team have been able to assist you whenever you've needed changes or extra support.
Your recommendation truly means a lot. We will be sure to share your lovely comments with the whole team.
Please don't hesitate to reach out if there is ever anything more we can do.
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Review from C P (Wife of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Carers at Home since last April.
We are extremely pleased with the service they offer.
All the staff who visit regularly each morning are very pleasant polite and efficient in their duties.
Reply from Sam and Katie, Owners at Carers at Home Waverley & GuildfordThank you so much for your kind feedback. We're delighted to hear that you are extremely pleased with the service we provide. It's wonderful to know that our team consistently comes across as pleasant, polite, and efficient - we're very proud of the high standards they uphold every day. Your comments truly mean a lot to us, and we will be sure to share them with the staff. If there is ever anything more we can do for you, please don't hesitate to let us know.
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Review from Margaret A (Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been with Carers at Home for over three years, and over those years have been very happy with my carers, they have been an absolute joy to see and I look forward to seeing them every day. They always cheer me up, with their smiles. I feel very happy to have such lovely girls. The office staff
are always happy to help, although I rarely need to contact them.
If the carers are going to be late because of changes, especially in the evening it would be good if the office could let me know. We tend to eat after the carers are finished. Thank you all for all the work you all do, it is greatly appreciated.
Reply from Carina Kirby, Care Manager at Carers at Home Waverley & GuildfordThank you for your lovey review.
We are pleased the carers bring some joy to your day when they come.
We apologise if sometimes the carers are a little late, but this is sometimes out of our hands and we are not aware. Once we know we will always endeavour to inform you so not to cause any inconvenience.
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Review from Amanda H (Daughter of Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has had carers twice a day for the last 2 years and they are all so lovely and kind. They do everything very well but most of all they really actually do care a lot for my Father. The office is brilliant, everyone always so helpful and very quick to respond and change things when I need. They
also think ahead and come up with great support if my Father needs extra help.
Occasionally timings do change last minute but that is usually due to carers being ill.
Thank you everyone for all you do for my Father.
Amanda
Reply from Carina Kirby, Office Manager at Carers at Home Waverley & GuildfordThank you for your review.
We have enjoyed working with your dad and yourself over the last two years and happy you are both pleased with the care provided.
Going forward if things need to be changed we are willing to look at this with you both again.
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Review from Rosie D (Wife of Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I like to put a review for Carers at Home. My partner who is looked after has lovely carer who looks after my partner with care and attention . There is a wonderful bond of trust and care .
Thank you
Reply from Carina Kirby, Care Manager at Carers at Home Waverley & GuildfordThank you for your review.
I am so happy we have found the right match for your husband and that things are going well.
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Review from H R (Daughter of Client) published on 2 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers at Home cared for my mother for about 18months, visiting 3 times a day. They assisted her with personal care, preparing meals and administering medication. My mother was very happy with the care and the carers. She had regular carers which gave consistency and she said they were all very kind,
caring and respectful. They encouraged her independence where possible and always gave her choices, selecting what to wear each day and meals. The carers were excellent in reporting to the office or on-call any concerns. On one occasion when the carer arrived she found my mother on the floor, she immediately called an ambulance and notified the on-call person. The carer stayed with her until the paramedics arrived and waited until she was transferred to hospital. My mother said afterwards that the carer was very calm, kind and reassuring while they waited. Both she and the family are very grateful to Carers at Home for the excellent care she received.
Reply from Samuel and Katir, Owners at Carers at Home Waverley & GuildfordThank you for sharing such a thoughtful account of your mothers experience. Were truly glad to know she felt supported, respected, and encouraged in her independence throughout her time with us. Your kind words about the consistency and compassion of our carers mean a great deal to the whole team.
Were especially grateful for your recognition of how calmly and professionally the carer responded during a difficult moment ensuring your mothers safety is always our priority.
Thank you to you and your family for the trust you placed in us and for your generous feedback.
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Review from Neil H (Son of Client) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers At Home have been providing care for our parents for the past five years. It started with two visits a day to now for the last three years full time live in care. A local British family run business, Carers At Home are an exceptionally professional caring and competent company from the owners
to the office team to the frontline carers, they are all extremely friendly and dedicated. We can whole heartedly recommend Carers At Home.
Reply from Sam and Katie, Owners at Carers at Home Waverley & GuildfordThank you for your wonderful review. It means a great deal to our whole team to know weve been able to support your parents with consistent, compassionate care. Were grateful for your trust over the past five years, and your recommendation truly means a lot to us.
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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Carers at Home Waverley & Guildford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for Carers at Home Waverley & Guildford is calculated as follows: ( (44 Excellents x 5) + (7 Goods x 4) ) ÷ 51 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Carers at Home Waverley & Guildford is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Jeanette Heffernan

Job Title: Registered Manager Joined: 2022

Jeanette brings over 25 years of experience in the care sector, including 10 years as a Registered Manager, giving her a deep understanding of the industry from the ground up. She is passionate about recruiting the very best staff and personally delivers all training to ensure every team member works to the highest possible standards and provides exceptional, compassionate care.

Frequently Asked Questions about Carers at Home Waverley & Guildford

What Type of Services does Carers at Home Waverley & Guildford offer?

Carers at Home Waverley & Guildford offers Home Care.

How many Carers does Carers at Home Waverley & Guildford employ?

Carers at Home Waverley & Guildford employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carers at Home Waverley & Guildford to verify any information. View our terms and conditions. Carers at Home Waverley & Guildford has an Enhanced Service - more info.