Founded in 2007, Carers at Home is a trusted home care provider delivering personalised, compassionate support that enables people to live safely and independently in the comfort of their own homes.
Based in Godalming and serving Surrey, Hampshire, and through their live-in care service, most of England, they have grown to become a well respected and highly rated care provider offering both visiting care and full-time live-in support.
At the heart of...
Founded in 2007, Carers at Home is a trusted home care provider delivering personalised, compassionate support that enables people to live safely and independently in the comfort of their own homes.
Based in Godalming and serving Surrey, Hampshire, and through their live-in care service, most of England, they have grown to become a well respected and highly rated care provider offering both visiting care and full-time live-in support.
At the heart of Carers at Home is a clear philosophy: exceptional care begins with truly understanding each person as an individual. They believe that home is where people feel most secure, most valued, and most themselves. Their approach is therefore centred on dignity, respect, and attentive listening ensuring that care plans reflect not only practical needs but also personal wishes, routines, and aspirations. Companionship is as important as hands on care, and their team is dedicated to building meaningful relationships that enhance quality of life.
All care is delivered by experienced, well trained staff who share the commitment to professionalism, empathy, and high standards. As a service repeatedly rated “Good” by the CQC, they prioritise safety, reliability, and continuity of care while offering families reassurance and peace of mind, particularly when loved ones live far away.
Their services include:
Home care visits - support with personal care, dressing, mobility, meal preparation, medication assistance, and daily wellbeing.
Live in care - 4/7 support allowing clients to remain at home with one to one personalised care.
Companionship care - social interaction, stimulation, and emotional support to reduce loneliness
Domestic assistance - light housekeeping and errands.
Specialist care - support for dementia, physical disabilities, recovery after illness, and palliative needs.
Care Provided by Carers at Home
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£28.10 - £39.40
Weekly Live-in Care
£1,625 - £2,050
Contact Carers at Home to get a personalised quote:
The price(s) shown are provided by the agency. Contact Carers at Home for full pricing details and T&Cs.
Review from Nicola B (Daughter of Client) published on 19 March 2026 Submitted via Website•
Overall Experience
Carers at Home have been supporting my father with his personal care needs for the past year. They provide a weekly schedule so he knows who is attending. The carers help him wash & dress but also take time to get to know him, his medical conditions and treat him kindly & respectfully. We have been...
Carers at Home have been supporting my father with his personal care needs for the past year. They provide a weekly schedule so he knows who is attending. The carers help him wash & dress but also take time to get to know him, his medical conditions and treat him kindly & respectfully. We have been very happy with the organisation of the service and the care he has received.
↩Reply from Sam and Katie, Owners at Carers at Home
Thank you so much for taking the time to share your kind feedback. We're delighted to hear that your father has felt well supported over the past year. Consistency, dignity, and personalised care are at the heart of what we do, so it's wonderful to know that the weekly schedules, respectful...
Thank you so much for taking the time to share your kind feedback. We're delighted to hear that your father has felt well supported over the past year. Consistency, dignity, and personalised care are at the heart of what we do, so it's wonderful to know that the weekly schedules, respectful approach, and the carers' understanding of his medical needs have made a positive difference.
We'll make sure your lovely comments are passed on to the team who visit him - they'll be thrilled to know their care is appreciated. If there is ever anything more we can do to support you or your father, please don't hesitate to get in touch.
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Review from S T (Wife of Client) published on 16 February 2026 Submitted via Website•
Overall Experience
We have had Carers at Home from 2012 till now as they look after my husband. I have no words to describe how they help us. They are second to none. The carers are excellent, they show loving care that we feel very comfortable and we do trust them. Last year September when l was away , they well...
We have had Carers at Home from 2012 till now as they look after my husband. I have no words to describe how they help us. They are second to none. The carers are excellent, they show loving care that we feel very comfortable and we do trust them. Last year September when l was away , they well looked after my husband that he felt comfortable . Thanks to the management especially Carina, for coming to visit and see my husband in person. This makes us feel loved , valued and well listened to our concerns . Thank you again.Carers at Home team. This January you brought a device in our home for carers to log in and out . We appreciate it but we thought it would have been nice if you had notified us and explained before bringing that device . We are not sayong it is bad, but we would have loved to be given information about it , allow us to ask questions if possible.
↩Reply from Samuel and Katie, Owners at Carers at Home
Thank you so much for your kind words and for trusting Carers at Home since 2012. We're delighted to hear how comfortable and supported you and your husband feel, and we truly appreciate your praise for our carers and for Carina's visit - personal connection is incredibly important to us.
We're...
Thank you so much for your kind words and for trusting Carers at Home since 2012. We're delighted to hear how comfortable and supported you and your husband feel, and we truly appreciate your praise for our carers and for Carina's visit - personal connection is incredibly important to us. We're also grateful for your honest feedback about the new logging device. We apologise for not explaining it beforehand - you absolutely should have been informed and given the chance to ask questions. We'll make sure communication is clearer going forward.
Thank you again for your trust and for being part of our Carers at Home family.
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No Rating
Review from Colin D (Son of Client) published on 4 February 2026 Submitted via Website•
Overall Experience
The carers understand my Father's changing needs as his health condition changes. They treat him with respect and with care. They regularly ask to see what more they can do to help on each visit. Professional, polite and caring.
The carers understand my Father's changing needs as his health condition changes. They treat him with respect and with care. They regularly ask to see what more they can do to help on each visit. Professional, polite and caring.
↩Reply from Sam and Katie, Owners at Carers at Home
Thank you very much for your thoughtful feedback. We are so pleased to hear that our carers understand your father's changing needs and continue to support him with respect, kindness, and professionalism. It's wonderful to know they check in regularly to see what more they can do - this is exactly...
Thank you very much for your thoughtful feedback. We are so pleased to hear that our carers understand your father's changing needs and continue to support him with respect, kindness, and professionalism. It's wonderful to know they check in regularly to see what more they can do - this is exactly the standard of care we strive to provide.
We truly appreciate your trust in us, and your recommendation means a great deal. If there is ever anything more we can do to support your father or your family, please don't hesitate to let us know.
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Review from Diana A (Wife of Client) published on 4 February 2026 Submitted via Website•
Overall Experience
I am happy with the care John receives from the carers,most of them understand his particular needs from a mental point of view but can forget that his hearing is very poor without his hearing aids in. The help I receive ,without having to ask for it , is much appreciated.
The office is very...
I am happy with the care John receives from the carers,most of them understand his particular needs from a mental point of view but can forget that his hearing is very poor without his hearing aids in. The help I receive ,without having to ask for it , is much appreciated. The office is very supportive and tries to help me when I need extra help or need to alter the roster . I would recommend the company to anyone looking for carers.
Diana
↩Reply from Sam and Katie, Owners at Carers at Home
Thank you so much for taking the time to share your thoughtful review. We are very pleased to hear that you are happy with the care John receives. It means a great deal to us that our carers understand his individual needs and support him with kindness and patience.
Thank you also for highlighting...
Thank you so much for taking the time to share your thoughtful review. We are very pleased to hear that you are happy with the care John receives. It means a great deal to us that our carers understand his individual needs and support him with kindness and patience. Thank you also for highlighting John's hearing needs - this is extremely helpful feedback. We will make sure the team are reminded to be especially mindful when his hearing aids are not in, so communication remains clear and comfortable for him. We're delighted to know that the help you receive - without having to ask - is appreciated. Supporting you as well as John is very important to us, and we're glad the office team have been able to assist you whenever you've needed changes or extra support. Your recommendation truly means a lot. We will be sure to share your lovely comments with the whole team.
Please don't hesitate to reach out if there is ever anything more we can do.
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Review from C P (Wife of Client) published on 4 February 2026 Submitted via Website•
Overall Experience
We have been using Carers at Home since last April. We are extremely pleased with the service they offer.
All the staff who visit regularly each morning are very pleasant polite and efficient in their duties.
We have been using Carers at Home since last April. We are extremely pleased with the service they offer.
All the staff who visit regularly each morning are very pleasant polite and efficient in their duties.
↩Reply from Sam and Katie, Owners at Carers at Home
Thank you so much for your kind feedback. We're delighted to hear that you are extremely pleased with the service we provide. It's wonderful to know that our team consistently comes across as pleasant, polite, and efficient - we're very proud of the high standards they uphold every day. Your...
Thank you so much for your kind feedback. We're delighted to hear that you are extremely pleased with the service we provide. It's wonderful to know that our team consistently comes across as pleasant, polite, and efficient - we're very proud of the high standards they uphold every day. Your comments truly mean a lot to us, and we will be sure to share them with the staff. If there is ever anything more we can do for you, please don't hesitate to let us know.
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Review from Margaret A (Client / Service User) published on 3 February 2026 Submitted via Website•
Overall Experience
I have been with Carers at Home for over three years, and over those years have been very happy with my carers, they have been an absolute joy to see and I look forward to seeing them every day. They always cheer me up, with their smiles. I feel very happy to have such lovely girls. The office...
I have been with Carers at Home for over three years, and over those years have been very happy with my carers, they have been an absolute joy to see and I look forward to seeing them every day. They always cheer me up, with their smiles. I feel very happy to have such lovely girls. The office staff are always happy to help, although I rarely need to contact them.
If the carers are going to be late because of changes, especially in the evening it would be good if the office could let me know. We tend to eat after the carers are finished. Thank you all for all the work you all do, it is greatly appreciated.
↩Reply from Carina Kirby, Care Manager at Carers at Home
Thank you for your lovey review. We are pleased the carers bring some joy to your day when they come.
We apologise if sometimes the carers are a little late, but this is sometimes out of our hands and we are not aware. Once we know we will always endeavour to inform you so not to cause any inconvenience.
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Review from Amanda H (Daughter of Client) published on 3 February 2026 Submitted via Website•
Overall Experience
My Father has had carers twice a day for the last 2 years and they are all so lovely and kind. They do everything very well but most of all they really actually do care a lot for my Father. The office is brilliant, everyone always so helpful and very quick to respond and change things when I need....
My Father has had carers twice a day for the last 2 years and they are all so lovely and kind. They do everything very well but most of all they really actually do care a lot for my Father. The office is brilliant, everyone always so helpful and very quick to respond and change things when I need. They also think ahead and come up with great support if my Father needs extra help. Occasionally timings do change last minute but that is usually due to carers being ill. Thank you everyone for all you do for my Father.
Amanda
↩Reply from Carina Kirby, Office Manager at Carers at Home
Thank you for your review. We have enjoyed working with your dad and yourself over the last two years and happy you are both pleased with the care provided.
Going forward if things need to be changed we are willing to look at this with you both again.
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Review from Rosie D (Wife of Client) published on 3 February 2026 Submitted via Website•
Overall Experience
I like to put a review for Carers at Home. My partner who is looked after has lovely carer who looks after my partner with care and attention . There is a wonderful bond of trust and care .
Thank you
I like to put a review for Carers at Home. My partner who is looked after has lovely carer who looks after my partner with care and attention . There is a wonderful bond of trust and care .
Thank you
↩Reply from Carina Kirby, Care Manager at Carers at Home
Thank you for your review.
I am so happy we have found the right match for your husband and that things are going well.
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Review from H R (Daughter of Client) published on 2 February 2026 Submitted via Website•
Overall Experience
Carers at Home cared for my mother for about 18months, visiting 3 times a day. They assisted her with personal care, preparing meals and administering medication. My mother was very happy with the care and the carers. She had regular carers which gave consistency and she said they were all very...
Carers at Home cared for my mother for about 18months, visiting 3 times a day. They assisted her with personal care, preparing meals and administering medication. My mother was very happy with the care and the carers. She had regular carers which gave consistency and she said they were all very kind, caring and respectful. They encouraged her independence where possible and always gave her choices, selecting what to wear each day and meals. The carers were excellent in reporting to the office or on-call any concerns. On one occasion when the carer arrived she found my mother on the floor, she immediately called an ambulance and notified the on-call person. The carer stayed with her until the paramedics arrived and waited until she was transferred to hospital. My mother said afterwards that the carer was very calm, kind and reassuring while they waited. Both she and the family are very grateful to Carers at Home for the excellent care she received.
↩Reply from Samuel and Katir, Owners at Carers at Home
Thank you for sharing such a thoughtful account of your mothers experience. Were truly glad to know she felt supported, respected, and encouraged in her independence throughout her time with us. Your kind words about the consistency and compassion of our carers mean a great deal to the whole team....
Thank you for sharing such a thoughtful account of your mothers experience. Were truly glad to know she felt supported, respected, and encouraged in her independence throughout her time with us. Your kind words about the consistency and compassion of our carers mean a great deal to the whole team. Were especially grateful for your recognition of how calmly and professionally the carer responded during a difficult moment ensuring your mothers safety is always our priority.
Thank you to you and your family for the trust you placed in us and for your generous feedback.
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Review from Neil H (Son of Client) published on 28 January 2026 Submitted via Website•
Overall Experience
Carers At Home have been providing care for our parents for the past five years. It started with two visits a day to now for the last three years full time live in care. A local British family run business, Carers At Home are an exceptionally professional caring and competent company from the...
Carers At Home have been providing care for our parents for the past five years. It started with two visits a day to now for the last three years full time live in care. A local British family run business, Carers At Home are an exceptionally professional caring and competent company from the owners to the office team to the frontline carers, they are all extremely friendly and dedicated. We can whole heartedly recommend Carers At Home.
↩Reply from Sam and Katie, Owners at Carers at Home
Thank you for your wonderful review. It means a great deal to our whole team to know weve been able to support your parents with consistent, compassionate care. Were grateful for your trust over the past five years, and your recommendation truly means a lot to us.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 September 2019
Overall Good
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Carers at Home.
Accreditations
There are no accreditations posted yet for Carers at Home.
Meet the Team (1)
Jeanette HeffernanJob Title Registered ManagerJoined 2022
Jeanette brings over 25 years of experience in the care sector, including 10 years as a Registered Manager, giving her a deep understanding of the...
Jeanette brings over 25 years of experience in the care sector, including 10 years as a Registered Manager, giving her a deep understanding of the industry from the ground up. She is passionate about recruiting the very best staff and personally delivers all training to ensure every team member works to the highest possible standards and provides exceptional, compassionate care.
Frequently Asked Questions about Carers at Home
How many Carers does Carers at Home employ?
Carers at Home employs 75 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carers at Home to verify any information. View our terms and conditions. Carers at Home has an Enhanced Service -what an Enhanced Service includes.
