Caresta Ltd, trading as West Cornwall Care Reviews (18)
8.5
Caresta Ltd, trading as West Cornwall Care has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Caresta Ltd, trading as West Cornwall Care has 18 reviews.
Review from Maggie J (Daughter of Client) published on 27 December 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This year for mum and I has been tough, many changes made for mum's well being, and lots for mum to adapt too. I wouldn't be able to cope or even think straight without the team that care for mum. I could tell you all time after time how thankful we are to have you by our side, but it would never be
enough.
Reply from Rachael Williams, Compliance Manager at Caresta Ltd, trading as West Cornwall Care
Thankyou for a lovely review. The team at West Cornwall Care take great pride in doing all that we can to make the lives of those that we care for and their families, more enriched and to reduce any worry.
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Review from B D (Power of Attorney of Client) published on 4 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff who have helped my relative have always been kind, caring and supportive. They are friendly and helpful with her daily needs and put a smile on her face when they visit. The staff in the office help out with unexpected issues and offer advice or ideas on how the care might be better. Very
impressed.
Reply from Rachael Williams, Compliance Manager at Caresta Ltd, trading as West Cornwall Care
West Cornwall Care appreciates you taking the time to submit such a nice review. We continually strive to enrich the lives of those we care for and it is much appreciated that this is acknowledged. Kind regards.
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Review from B D (Client) published on 14 March 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very friendly, reliable and trustworthy experience.
Reply from Rachael Williams, Compliance Manager at Caresta Ltd, trading as West Cornwall Care
Thank you very much for taking the time to send in a review to homecare.co.uk we are very grateful. Kind regards, the West Cornwall Care team.
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Review from Reginald F (Husband of Client) published on 9 March 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Caresta Ltd, trading as West Cornwall Care have been caring for my wife for a very long time and they are an excellent company and can't speak highly enough of them. Without them, I would have given up years ago.
Reply from Rachael Williams, Compliance Manager at Caresta Ltd, trading as West Cornwall Care
Thank you, that is a lovely review and it is our pleasure to be able to support you. Kind regards, West Cornwall Care.
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Review from Jo L (Power of Attorney of Client) published on 17 August 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with the care provided. Carers are kind, helpful and have a great sense of humour.
Whenever I have phoned with a problem or needed some extra help the response has been brilliant.
Would highly recommend.
Whenever I have phoned with a problem or needed some extra help the response has been brilliant.
Would highly recommend.
Reply from Rachael Williams, Compliance Manager at Caresta Ltd, trading as West Cornwall Care
Thank you very much for a lovely review. We are proud of our carers who in these difficult times maintain a bright outlook.
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Review from Debrah B (Daughter of Client) published on 6 June 2022
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very happy with the care, teated with respect, nothing is too much trouble. Always happy to help me and my dad. The overall care is very good. Would recommend to anyone. Always friendly and polite.
Reply from Rachael Williams, Compliance Manager at Caresta Ltd, trading as West Cornwall Care
West Cornwall Care is very happy to be able to help your father, and thank you for taking the time to write us a review.
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Review from John H (Client) published on 26 May 2022
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
West Cornwall Care are excellent - they've been looking after me for the past nine years and throughout pandemics, staff shortages, sickness etc. they have always provided the best service possible. I would thoroughly recommend.
Reply from Rachael Williams, Compliance Manager at Caresta Ltd, trading as West Cornwall Care
It is our pleasure to help you John and thank you very much for a lovely review. Best wishes, Rachael.
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Review from Alana H (Granddaughter of Client) published on 12 April 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Grandad came home from hospital in the beginning of 2020 and Caresta Ltd, trading as West Cornwall Care have provided excellent care for him and have accommodated his needs very well. They have been a friendly face to both my Nan and Granddad when the lockdown came into effect in March 2020. The
care agency staff are extremely helpful, kind, caring, compassionate and professional in all they do for our family. I would highly recommend Caresta Ltd, trading as West Cornwall Care to anyone in need of home care.
Reply from Rachael Williams, Compliance Manager at Caresta Ltd, trading as West Cornwall Care
Thank you so much for a lovely review. We will ensure the carers get to know how well they are regarded. Many thanks.
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Review from Charmaine A (Next of Kin) published on 7 April 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Having suffered a fall and being discharged from hospital the same day, my friend and family member was tasked to source her own care. Due to the injury received her mobility was poor and she was unable to wash and dress herself. Not only was she incapacitated, she was badly shaken and feeling extremely
vulnerable. With no family in the area and friends unable to assist because of the Covid19 and lockdown we made contact with Caresta Ltd, trading as West Cornwall Care. Within an hour they had paperwork in place and had come to our aid.
The carers who looked after my friend were lovely, professional and caring. They made her feel safe while she recovered and helped her to regain her independence. Thank you.
The carers who looked after my friend were lovely, professional and caring. They made her feel safe while she recovered and helped her to regain her independence. Thank you.
Reply from Rachael Williams, Compliance Manager at Caresta Ltd, trading as West Cornwall Care
West Cornwall Care were pleased to assist at such short notice. Thankyou for your review.
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Review from Gary F (Husband of Client) published on 18 March 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife has been with West Cornwall Care for 14 years or more. They are excellent and couldn't live without them. When extra problems have cropped up, they've always stepped up to help -I can't speak highly enough of them.
Reply from Rachael Williams, Compliance Manager at Caresta Ltd, trading as West Cornwall Care
It has been a pleasure to help. Thank you very much.
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Review from Debbie H (Daughter of Client) published on 18 March 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like to take this opportunity to express my sincere thanks to the wonderful team at Caresta Care. My mum and dad have lived in the same house since 1976 and after Dad passed away Mum managed very well but as the years have gone on she has found it increasingly difficult to keep up with the management
of the house and shopping, she was easily confused and as a family, we were a little concerned about her safety. So, we slowly introduced the concept of mum having a little helping hand around the home, initially, she was a little worried thinking that they were going to take over, but I can honestly say that Mum is thriving with the extra help and especially the company. She frequently says how reassured she feels that she sees someone every day. As a family, we are extremely pleased with the respectful care and attention Mum is getting. Mum is happy, the family can spend quality time with Mum... it's a win-win all round!
Reply from Rachael Williams, Compliance Manager at Caresta Ltd, trading as West Cornwall Care
Thank you so very much Debbie and family for the lovely review.
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Review from Michelle P (Daughter of Client) published on 6 January 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are very happy with the care provided for my dad by the staff at West Cornwall Care.
We were concerned about getting Dad a carer to help him washing as he has always refused but it was no problem for West Cornwall Care, who went to visit and won Dad over! Dad has a great relationship with all of
We were concerned about getting Dad a carer to help him washing as he has always refused but it was no problem for West Cornwall Care, who went to visit and won Dad over! Dad has a great relationship with all of
the staff who visit. We have found them to be very professional and caring.
Reply from Zoe Perkin, Manager/Owner at Caresta Ltd, trading as West Cornwall Care
Thank you for your lovely review, we are very happy to help.
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Review from James H (Son of Client) published on 9 March 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care, providing comfort in the home and great back up from the team in the office. My mother is always happy after their visit and it provides much-needed respite for family members who look after her.
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Review from Christopher H (Son of Client) published on 25 June 2018
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service for my mother and my father. Always polite and approachable and I have had no issues to date.
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Review from Penny W (Niece of Client) published on 17 May 2018
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My Uncle required single handed help once a day, but over time, due to age and disability, he relied on four visits a day. He ended up being bed bound, he was always pleased when the care staff arrived and said nothing was too much trouble for them. It was reassuring that he felt that way. With their
care, he was able to stay at home, which was his greatest wish, until his recent death.
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Review from Sian L (Daughter of Client) published on 15 May 2018
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are very happy with the care provided for mum by the dedicated staff at West Cornwall Care.
Mum has a good relationship with all of the staff who visit her to help with her needs and looks forward to their company. We have found them to be very professional and caring.
Mum has a good relationship with all of the staff who visit her to help with her needs and looks forward to their company. We have found them to be very professional and caring.
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Review from Audrey C (Client) published on 30 August 2016
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been very satisfied with the care I have received. The carers are kind, considerate and efficient. They respect me and my home. They are always cheerful and most of them have a great sense of fun. They are always careful to ask me how I want things done. Although I am fortunate to have friends
and family nearby, I always look forward to the carer's evening visit. I appreciate having the same carers, which makes life easier and more comfortable. We have occasionally had to alter the arrangements, which has always been managed efficiently and no problems raised.
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Review from Celia M (Power of Attorney of Client) published on 25 July 2016
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Importantly, an open dialogue is always available. Concerns are listened to with understanding of the client's condition.
Continuity of carers provided is maintained where possible enabling personal relationships to be developed.
Carers get to know the client and any difficulties connected with their
Continuity of carers provided is maintained where possible enabling personal relationships to be developed.
Carers get to know the client and any difficulties connected with their
particular health condition.
On the whole great attention is paid to clients needs.
I am always kept informed of any problems and try to be available when needed.
On the whole great attention is paid to clients needs.
I am always kept informed of any problems and try to be available when needed.
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Current Review Score: 8.5 (8.500)
Overview of Review Score
The Review Score of 8.5 (8.500) out of 10 for Caresta Ltd, trading as West Cornwall Care is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Caresta Ltd, trading as West Cornwall Care is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caresta Ltd, trading as West Cornwall Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
