Caresta Ltd (Trading as West Cornwall Care)

Unit 2 Penwith Business Centre, Long Rock Industrial Estate, Long Rock, Penzance TR20 8HL

Owner : Caresta Limited, trading as West Cornwall Care

Person in charge: Zoe Perkin (Owner/Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 24

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service

Directions: West Cornwall Care can be easily found adjacent to MacDonalds just off the A30 at Longrock roundabout, Penzance.

Visiting: West Cornwall Care is situated in a single story office building, suitable for easy access by those with disabilities.

Parking: West Cornwall Care has a large adjoining easily accessible car park.

Latest Care Quality Commission* Report on Caresta Ltd (Trading as West Cornwall Care): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.3 (maximum of 10) for Caresta Ltd (Trading as West Cornwall Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Caresta Ltd (Trading as West Cornwall Care) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.792 for Caresta Ltd (Trading as West Cornwall Care) is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Caresta Ltd (Trading as West Cornwall Care) is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.3 Caresta Ltd (Trading as West Cornwall Care) has a Review Score of 8.3 (8.292) from 4 Reviews

Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Caresta Ltd (Trading as West Cornwall Care)?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Caresta Ltd (Trading as West Cornwall Care)

  • Client / Service User
    1
  • Daughter of Client/Service User
    1
  • Niece of Client/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1

My Uncle required single handed help once a day, but over time, due to age and disability, he relied on four visits a day. He ended up being bed bound, he was always pleased when the care staff arrived and said nothing was too much trouble for them. It was reassuring that he felt that way. With their care, he was able to stay at home, which was his greatest wish, until his recent death.

How likely would you be to recommend Caresta Ltd (Trading as West Cornwall Care)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

We are very happy with the care provided for mum by the dedicated staff at West Cornwall Care.
Mum has a good relationship with all of the staff who visit her to help with her needs and looks forward to their company. We have found them to be very professional and caring.

How likely would you be to recommend Caresta Ltd (Trading as West Cornwall Care)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

I have been very satisfied with the care I have received. The carers are kind, considerate and efficient. They respect me and my home. They are always cheerful and most of them have a great sense of fun. They are always careful to ask me how I want things done. Although I am fortunate to have friends and family nearby, I always look forward to the carer's evening visit. I appreciate having the same carers, which makes life easier and more comfortable. We have occasionally had to alter the arrangements, which has always been managed efficiently and no problems raised.

How likely would you be to recommend Caresta Ltd (Trading as West Cornwall Care)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Importantly, an open dialogue is always available. Concerns are listened to with understanding of the client's condition.
Continuity of carers provided is maintained where possible enabling personal relationships to be developed.
Carers get to know the client and any difficulties connected with their particular health condition.
On the whole great attention is paid to clients needs.
I am always kept informed of any problems and try to be available when needed.

How likely would you be to recommend Caresta Ltd (Trading as West Cornwall Care)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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