First Floor, 12 - 14 Fore Street, Saltash PL12 6JL
Carol Spinks Homecare provides domiciliary care services to support people living in their own homes in the Saltash area of Cornwall.
Owner : Robert Peck and Carol Spinks
Person in charge: Carol Peck (Partner)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 40
Fees Guide: £16.00
Services Offered: Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Companionship • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Directions: Fore Steet, Saltash - opposite the Co-op, overlooking the Royal Albert Bridge.
Visiting: Office hours between 0900 and 1630 - weekdays, or by appointment.
Parking: Steet parking and public car parks near by.
Latest Care Quality Commission* Report on Carol Spinks Homecare: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 4.3 (maximum of 10) for Carol Spinks Homecare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Carol Spinks Homecare in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.333 for Carol Spinks Homecare is calculated as follows: ( (3 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 6 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 0 Points relating to the number of positive Reviews for Carol Spinks Homecare is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Carol Spinks Homecare has a Review Score of 4.3 (4.333) from 1 Reviews
Review submitted from a Website Submission by Jean H (Friend of Client) on Wednesday 16 September 2015. Relates to August 2015.
Above and beyond - Have used this homecare service for wife and husband over last 2/3 years. Wife now in dementia home, and unfortunately Husband has now also gone into care, but he is 97 and kept going quite well with the help of GOOD carers.
Most of the Spink's team went above and beyond what was asked of them, in difficult circumstances at times. I would say that some of them even rang me to keep me updated with issues they thought I should be informed of (as P.O.A) but living over an hours drive from Saltash. This I found very reassuring and helpful, as it let me know how things were going and any issues before my visits and saved me reading all the notes.
How likely would you be to recommend Carol Spinks Homecare? Extremely Likely