High Banks, Athelington Road, Horham, Eye IP21 5EH
Daily Care Agency ia an established domiciliary provider that is dependable, flexible and trustworthy and complies with recognised quality and current standards.
An experienced and dedicated team help each individual to live more independently within their own home and community, while safeguarding their well-being, choice and personal dignity.
The wishes and preferences of the client and the concerns of loved ones are incorporated into the practice, with needs regularly assessed for required updates.
Owner : Nicola Wyartt
Person in charge: Nikki Wyartt (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 14
Fees Guide: £15 to £18 per hour
Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Risk Assessments in the Home
Care Offered: Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Daily Care Agency: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Daily Care Agency has a Review Score of 5 (5.000)
The Review Score of 5 (maximum of 10) for Daily Care Agency is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Daily Care Agency in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Daily Care Agency is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 0 Points relating to the number of positive Reviews for Daily Care Agency is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Barbara E (Daughter of Client) on Monday 4 January 2016. Relates to October 2015.
Daily Care are a first rate, professional and caring team, and I would strongly recommend them. Daily Care provided home-based care for my Dad, who was incapacitated after a stroke, and my Mum, who was poorly with heart disease, for two and a half years until my Mum passed away and my Dad moved into residential care in October 2015. Throughout this period the Daily Care team came to the house four times a day, or sometimes more, and provided a wide range of services to my Dad, including moving him four times daily between bed and day chair and taking care of all his personal needs, and to my Mum, including help with morning tasks (getting up, showering and dressing) and food preparation.
Throughout this period we had a small team of carers who became extremely close to my parents, providing a highly professional service with a real personal warm touch. My Dad in particular was delighted to see the care team arrive, and they were always ready with some good conversation (and often laughter) to cheer him along. The carers were very quick in their work, and managed the arrangements brilliantly. The manager was a real help to us in finding out and arranging a lot of important details, such as how to secure regular deliveries of sanitary products, and how to manage prescriptions and drug deliveries.
During this time, despite being entirely incapable of moving himself, and confined to his bed and his chair, my Dad never suffered from any bed sores or similar discomforts, and minor issues (sore skin or itchiness) were immediately addressed and rectified. We were also amazed and delighted that he never experienced any chest infections or similar, despite having COPD and being in a vulnerable situation. I believe this is in part a compliment to the Daily Care team and their very high attention to details and professional approach.
I strongly recommend the team to anyone looking for a warm, caring, professional and highly competent care service.
How likely would you be to recommend Daily Care Agency? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent