DomCare

After being so elegantly passed to Domcare from Birmingham City Council I will honestly say I was worried but My Girls as I call them are superheroes but without capes. They have been an absolute godsend. Living on my own they are my link to the outside world, even if I don't go out I'm guaranteed to see two smiling faces a day. Nothing is too much bother, my girls have become my family of sisters I never knew I needed. The office personnel are great and they will all go the extra mile. Recently when the other agency dropped the contract and I was offered a replacement company it felt like they were asking us clients to cut our limbs off. There was no way I was going to lose my girls. I know where I stand with them and they with me. I needn't have been so worried at the beginning they all have a special place in my heart. If your thinking about needing carer's I would definitely recommend Domcare they get 100/10 from me!!

Daisy & Luki have more to do with mom , and they deliver a fantastic service always

i would 100 percent recommend,

Domcare have been providing care to my husband since Dec 2023. He is happy with the care he receives and enjoys chatting to the carers when they come to shower and dress him in the morning. The carers also chat to me and ask if I am OK. They are respectful and always make sure he is safely downstairs and sitting in his chair before they leave..

I have two regular ladies that care for me, their care assistance and cleanliness is outstanding. I'm really happy with the care provided by DomCare, their timekeeping is excellent and manner is lovely. I'm also in a wheelchair, I had a stroke 25 years ago, and have been with DomCare 6 years.

Following a long stay in hospital after a spinal injury leaving me unable to walk or stand and being totally incontinent I have been using your carers for the last 3 months after previous disappointing ones. I have received brilliant care from them all, but I must mention my two carers who are outstanding, and go that extra mile to make sure I’m well looked after!

Everyone from Management to the telephone advisors contributed in providing the very best care, especially in times of crisis.

My mom has used this agency for nearly a year now and they have treated her so so poorly! The manager does not take complaints seriously as I have contacted him numerous times complaining about the carers, instead, he puts the blame on my mom! Two carers, in particular, have been abusive towards my mom, snatching and making rude comments towards her and when we complained we did not receive any apology from them. The carers never turn up on time they are always either too early or far too late. Once a week they completely missed my moms call and make lame excuses as to why the carers couldn't make it. They have now started to lie about making phone calls to my house and arguing that we miss the carers doorbell when this is not true at all. We have complained to CQC about them. My mom is finally changing care agency in hopes that the next one will not be as rude and abusive. The managers at DomCare are the rudest people me and my family have come across. Highly do not recommend.

My mother has received excellent care from DomCare since May. The carers are kind, professional and understand the needs of my mom. They take time to chat and find out how Mom is that day. They are also very aware of Moms medication, and if there is a problem, they call me without delay. Also, if they feel Mom isn't well, they have acted quickly. The ladies are always well presented and always wear the now mandatory PPE. Because Mom tends to have the same ladies daily, they have built up a very good relationship. DomCare has been very reliable despite the difficulties faced this year, and have been a great support to me and my mom this year. Thanks so much.

I would definitely recommend DomCare.

I left a checklist for the carers of what was expected at each visit, which they said was really useful. Very occasionally something was overlooked but for the vast majority of times, everything was covered that was required. Naturally, carers have different personalities and approaches, however, I do know that Mum was happy with the level and standard of care that she was receiving. For the most part, the carers were of a cheerful disposition and worked efficiently. Visit logbook was completed, although writing not always legible.

The care ladies and the other ladies have been really kind and caring which is what we need as moms end of life care. I can only speak really highly of DomCare.

Putting a complaint into CQC about the care company.

Kind regards, love from the family.

This agency "cared" for my mother at home. Visits rarely stretched beyond 10 minutes over a 12 month period (I witnessed this by being present at my mother's house without them knowing). Conversation with her was virtually none existent and at times didn't even include a "hello" or "goodbye". Although some of the carers were very polite and helpful, a couple of "bad apples" destroyed any trust I had with the agency.