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DomCare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time DomCare has 10 reviews.
5.0 out of 5
5.0 out of 5
Thank you so much for your positive feedback!
It makes us incredibly happy to know that our carers and management team were able to help your late brother. We strive to provide the best possible experience for our service users. Please don't hesitate to reach out; we're always here.
1.0 out of 5
We take any areas of dissatisfaction seriously and try to address any issues jointly with the service user and their family. However, it became apparent, in this case, that there were multiple reports of abuse towards our care workers. The service user treated young carers very differently to the extent that she was shouting and hitting at the young carers. We agreed to take two young but experienced carers off her calls. Even her husband used to say to the service user to allow care workers to do her care. We brought these issues to the attention of her daughter and social services. Our carers were turned away when they went a few minutes early. service user call times were changed a number of times from 8.30 am to 10.30 am. And frequently the daughter would phone in as late as 11.30 pm to cancel the morning calls. Unfortunately, because of the disruption, this caused to other service users and the lack of cooperation from the service user and her daughter we had to, as a last resort, give our notice to finish the care package.
5.0 out of 5
5.0 out of 5
5.0 out of 5
4.0 out of 5
1.0 out of 5
Dear Elaine
Thank you for taking the time to give feedback. I am sorry to read your negative comments. We always endeavour to put our client at the heart of all we do. We tailor each clients care plan to their own needs and abilities which are discussed at the initial assessment and reviewed regularly. The carers have to follow our client's wishes and preferences and respect their right of choice.
I acknowledge there was an issue with one carer who was regularly visiting your relative. This was resolved and yourself and your relative were happy with the carers visiting.
Due to your relative's main carer going off at short notice, having to isolate due to Covid-19 we did have some rota changes and we kept you updated with regards to this. Despite this, care workers still attended every care visit within the contractual times where care workers usually spent more than the allocated time for the morning visit.
Many thanks
5.0 out of 5
2.0 out of 5
The Review Score of 8.0 (8.000) out of 10 for DomCare is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for DomCare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3There are no team members posted.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact DomCare to verify any information. View our terms and conditions. DomCare has an Basic Service - more info.
