DomCare

Following a long stay in hospital after a spinal injury leaving me unable to walk or stand and being totally incontinent I have been using your carers for the last 3 months after previous disappointing ones. I have received brilliant care from them all, but I must mention my two carers who are outstanding, and go that extra mile to make sure I’m well looked after!

Everyone from Management to the telephone advisors contributed in providing the very best care, especially in times of crisis.

My mom has used this agency for nearly a year now and they have treated her so so poorly! The manager does not take complaints seriously as I have contacted him numerous times complaining about the carers, instead, he puts the blame on my mom! Two carers, in particular, have been abusive towards my mom, snatching and making rude comments towards her and when we complained we did not receive any apology from them. The carers never turn up on time they are always either too early or far too late. Once a week they completely missed my moms call and make lame excuses as to why the carers couldn't make it. They have now started to lie about making phone calls to my house and arguing that we miss the carers doorbell when this is not true at all. We have complained to CQC about them. My mom is finally changing care agency in hopes that the next one will not be as rude and abusive. The managers at DomCare are the rudest people me and my family have come across. Highly do not recommend.

My mother has received excellent care from DomCare since May. The carers are kind, professional and understand the needs of my mom. They take time to chat and find out how Mom is that day. They are also very aware of Moms medication, and if there is a problem, they call me without delay. Also, if they feel Mom isn't well, they have acted quickly. The ladies are always well presented and always wear the now mandatory PPE. Because Mom tends to have the same ladies daily, they have built up a very good relationship. DomCare has been very reliable despite the difficulties faced this year, and have been a great support to me and my mom this year. Thanks so much.

I would definitely recommend DomCare.

I left a checklist for the carers of what was expected at each visit, which they said was really useful. Very occasionally something was overlooked but for the vast majority of times, everything was covered that was required. Naturally, carers have different personalities and approaches, however, I do know that Mum was happy with the level and standard of care that she was receiving. For the most part, the carers were of a cheerful disposition and worked efficiently. Visit logbook was completed, although writing not always legible.

The care ladies and the other ladies have been really kind and caring which is what we need as moms end of life care. I can only speak really highly of DomCare.

Putting a complaint into CQC about the care company.

Kind regards, love from the family.

This agency "cared" for my mother at home. Visits rarely stretched beyond 10 minutes over a 12 month period (I witnessed this by being present at my mother's house without them knowing). Conversation with her was virtually none existent and at times didn't even include a "hello" or "goodbye". Although some of the carers were very polite and helpful, a couple of "bad apples" destroyed any trust I had with the agency.