165 Buryfield Road, Solihull B91 2BB
Owner : Jaswir Puaar and Pritpal Puaar
Person in charge: Pritpal Puaar (Manager)
Type of Service: Home Care Agency (Privately Owned)
Care Offered: Dementia • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment
Latest Care Quality Commission* Report on DomCare: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
DomCare has a Review Score of 1.8 (1.833)
The Review Score of 1.8 (maximum of 10) for DomCare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for DomCare in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 1.833 for DomCare is calculated as follows: ( (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 6 Ratings = 1.833
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 0 Points relating to the number of positive Reviews for DomCare is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by John (Son of Client) on Friday 29 January 2016. Relates to September 2015.
This agency "cared" for my mother at home. Visits rarely stretched beyond 10 minutes over a 12 month period (I witnessed this by being present at my mother's house without them knowing). Conversation with her was virtually none existent and at times didn't even include a "hello" or "goodbye". Although some of the carers were very polite and helpful, a couple of "bad apples" destroyed any trust I had with the agency.
How likely would you be to recommend DomCare? Extremely Unlikely
Overall Standard: Poor
Care / Support: Poor
Treated with Dignity: Poor
Value for Money: Very Poor