What Type of Services does Dove Home Care & Live In Care offer?

Dove Home Care & Live In Care offers Home Care.

How many Carers does Dove Home Care & Live In Care employ?

Dove Home Care & Live In Care employs 250 carers.

Dove Home Care & Live In Care, Unit 4, Olton Bridge, 245 Warwick Road, Olton, Solihull, West Midlands B92 7AH

Review from Kim R (Daughter of Client) published on 16 August 2023 Submitted via Website • Report

Overall Experience

Very reliable, caring company that looked after my mother impeccably. Very professional and personal at the same time, can’t thank them enough for their support over the past months, it has been an absolute blessing. They have made my mother feel human again with their caring nature.

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Review from Lynne W (Client) published on 26 January 2022 Submitted via Website • Report

Overall Experience

Having a carer was something I never thought in my 50s I would need and then I got an illness and began to lose my independence. Dove now provides a carer tailored to my requirements. Someone to take me out shopping, to the gym, help with my precious dogs that are my world and now I'm getting some life

and normality back. Dove tailor the carer to you and your carer becomes a friend that thinks of everything. I would definitely recommend

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Review from Dorothy C (Wife of Client) published on 27 October 2020 Submitted via Website • Report

Overall Experience

We are in our ninth month of help from Dove Home Care for my husband who has vascular dementia. We are delighted with the level of care and attention he receives during the 2 x 4-hour visits and also the support I am given as his carer - these hours are a respite. Over time his needs have inevitably

changed and these have been anticipated, taken account of and adjustments made - very reassuring for me. Personal care needs have always been addressed to a high standard but the real value is in the physical and mental stimulation and encouragement he has been given. Without that quality support, I am sure his condition would have deteriorated more quickly. It has also been very reassuring to be able to call into the office and know that whatever occurs, all will be done to achieve the best outcome for us. Our thanks to all at Dove Home Care.

Reply from Hannah Quinlan, HR at Dove Home Care & Live In Care

Hi Dorothy, thank you so much for your lovely words.
It is a pleasure to be involved in your care package; it is great to know you are happy with the service provided.
Kind Regards,
All at Dove Home Care.

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Review from Michèle A (Client) published on 27 October 2020 Submitted via Website • Report

Overall Experience

Compared to other agencies Dove Home Care comes out on top. I have been provided with excellent care, including; personal care, cleaning, errands, shopping meals and drinks made as required. Plus a chance for some social interaction as I am housebound. During this current crisis, I have always been

looked after, for which I am most grateful. Many thanks to all.

Reply from Hannah Quinlan, HR at Dove Home Care & Live In Care

Thank you for your lovely review. It is always a pleasure to be involved in your care package.
Kind Regards,
All at Dove Home Care.

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Review from Susan B (Sister of Client) published on 22 October 2020 Submitted via Website • Report

Overall Experience

Dove Home Care provided relief care for my sister at very short notice. Staff members came and assessed her care needs and made sure the family was happy with what was to be put in place. I met with the manager on occasion and was more than happy with the care they gave to my sister who suffers from

dementia. They were very professional and personable. We were contacted about any concerns they had and we found this very reassuring but they also showed initiative when required. Thank you all.

Reply from Hannah Quinlan, HR at Dove Home Care & Live In Care

It was a pleasure to be involved in your package. You know where we are if you ever need our services again in the future. Thank you for your kind words.
Hannah

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Review from P T (Cousin of Client) published on 12 August 2020 Submitted via Postal Card • Report

Overall Experience

My cousin has had her care every day during this pandemic. Not once has she felt unsafe or the 'care' been sub-standard. I am so grateful to the Dove Home Care team. I live miles away and so couldn't be involved in any way, especially in the total lockdown. Such a relief to know that when I phone her

all was well and her daily start was 'normal'. Thank you so much.

Reply from John Oughton, Manager at Dove Home Care & Live In Care

It's a pleasure to be involved with the care package. Thank you for your kind words.

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Review from Ann-Marie D (Daughter of Client) published on 4 August 2020 Submitted via Website • Report

Overall Experience

We found the carers to be professional and kind, they went out of their way to make Dad's last weeks comfortable. They showed him compassion and went above and beyond when needed, they were also caring towards us.

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Review from Terry S (Husband of Client) published on 22 July 2020 Submitted via Postal Card • Report

Overall Experience

In general, Dove provide a good service, reliable and consistent. However, there are instances where only one of the two carers attend the call.
We are fortunate to have a core group of carers who look after my wife and she is used to.
In some cases, the carers are let down by the management who

do not provide hands-on training but rely on the carers watching videos.

Reply from Jennifer Oughton, Manager at Dove Home Care & Live In Care

Thank you for your review, however, investigating your points from electronic monitoring we can see that always 2 carers attend to your call however you have asked one to leave due to your husband has already completed part of the call.
The second point our carers do receive online video training as part of the induction process, but also they receive hands-on training, with one week's full shadowing on the job training. At this point, they are taught all mandatory aspects of the job by a senior staff member. When audited by CQC we met all the standards.
If you wish to call me to discuss I can go through the points in more detail.

Kind regards

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Review from M W (Granddaughter of Client) published on 22 July 2020 Submitted via Postal Card • Report

Overall Experience

Carers are friendly to relatives and talkative to clients. Most are also caring and seem to take pride in their job.
Sometimes it is disruptive when carers arrive at different times, ie. tea time between 5.30 and 6.30 so it is difficult to plan mealtimes.

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Review from S M (Daughter of Client) published on 8 July 2020 Submitted via Postal Card • Report

Overall Experience

The staff coming in to care for my mum have been absolutely lovely, caring and showing great kindness.

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Review from H C (Daughter of Client) published on 30 January 2020 Submitted via Postal Card • Report

Overall Experience

I needed night care support urgently and was surprised to find a few companies able to offer this. Thankfully I found Dove Home Care and from my first enquiry to the final night's service, everything fell perfectly into place. The relative who needed support was relieved as was I, that provision could

be made quickly, comprehensively assessed and contracted. To our joy, the allocated carer was EXCELLENT, professional and kind. She was also really friendly which gave us such confidence in leaving our cared-for person in her very safe hands thank you.

Reply from John Oughton at Dove Home Care & Live In Care

Thank you kindly for your lovely review. It was a pleasure being involved in your care package. We would like to thank you for picking our company.

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Review from Valerie S (Client) published on 29 June 2018 Submitted via Postal Card • Report

Overall Experience

I had a right side hip replacement on 10th May 2018 and had booked Dove Home Care Agency Ltd from May 15th over several hours and overnight and then for some daytime hours. The care and service I received was excellent - the ladies also helped with some household duties until I became more mobile. I

did already recommend Dove Home Care Agency Ltd to a friend who also had a good report. I used Dove Home Care Agency Ltd last year when my other hip was replaced.

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Review from P H (Client) published on 1 May 2018 Submitted via Postal Card • Report

Overall Experience

Regular help and shopping. A great help.

Reply from John Oughton at Dove Home Care & Live In Care

Thank you for your review it was a pleasure being involved in your package.

Kind Regards Dove Home Care

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Review from M D (Daughter of Client) published on 18 April 2018 Submitted via Postal Card • Report

Overall Experience

Extremely pleasant staff, both in the office and carers.

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Review from Dawn M (Daughter of Client) published on 21 March 2018 Submitted via Postal Card • Report

Overall Experience

Everyone from Dove who was involved with my mum over the last few years have been extremely helpful and caring. They have been reliable and consistent and provided a high quality of care. The daycare staff have provided loving personalised care and always treated mum with consideration and thoughtfulness.

Everyone, including the "pop in" carers, have been wonderful. We will be forever grateful for your carers' kindness and support. Thank you.

Reply from John Oughton, Director at Dove Home Care & Live In Care

Thank you for your kind words. It was a pleasure being involved with the care for your mother, the carers/office team built such a great relationship with her and yourself. We wish you all the best in the future. Thank you again from Dove Home Care.

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Review from Detta L (Wife of Client) published on 18 October 2017 Submitted via Postal Card • Report

Overall Experience

The initial assessment of my 90-year-old husband's needs was carried out in a pleasant and calm way. The visiting carers were well-mannered, diligent and respectful to both of us.
They involved him at all stages of his care which he greatly appreciated.

Reply from Rachna, Marketing at Dove Home Care & Live In Care

Thanks for sharing your experience.

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Review from Jag S (Relative of Client) published on 2 October 2017 Submitted via Website • Report

Overall Experience

We just wanted to say on behalf of the whole family a huge thank you for looking after our relative for the last few months. Your attendance has been a great reassurance to us. All your staff have been caring and attentive and we are so grateful.

Reply from Rachna Thakur, Marketing Manager at Dove Home Care & Live In Care

Thank you Jag.