Domiciliary Care & PRIME Service

Gateshead Council, Civic Centre, Regent Street, Gateshead NE8 1HH
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9.6 12 Reviews
  • Domiciliary Care & PRIME Service, Gateshead
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Other Care Provided

  • Dementia

Funding & Fees

There will be no charge for the period of a planned enablement service (PRIME). At the beginning of the enablement period, it will be agreed on the time scales which it is felt the PRIME service may be required, however, this will be regularly monitored throughout the enablement period with goals and outcomes amended accordingly.


If at any point it is identified that a person still has needs that are eligible for care and support under the Care Act 2014 after enablement, the council’s assessment team will conclude their needs assessment and discuss the process for the provision of care and support to meet their eligible needs. A financial assessment will be required to determine a person’s contribution to the cost of their future care provision and may take place within a six-week period. Charges will apply from the date it is agreed the person requires a long-term care service regardless of the care provider.

Good to Know

Owner

  • Gateshead Council

Person in charge

  • Jacqueline Gibson (Manager)
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Domiciliary Care & PRIME Service Reviews (12)

9.6

Domiciliary Care & PRIME Service has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years.
Over all time Domiciliary Care & PRIME Service has 12 reviews.

Overall Experience
  • 12
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Date Published
  • 12
  • 4
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  • 6
Reviewer Connection to Domiciliary Care & PRIME Service
  • 5
  • 3
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  • 1
  • 1
Total of 12, showing 1-12
Review from Clair M (Wife of Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with all of you, you are all very friendly, kind, understanding and easy to talk to all we can say is keep up the good work and we will miss all of you coming
THANK YOU VERY MUCH we are sorry to see you go.
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Review from Kay T (Daughter of Client) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today a staff member visited my father for an assessment. I find it really hard to express the effect she had on us. It was as if a bright light had landed in the room and the despondency and fear I had felt over my father's future was under control. She's a wonderful lady.
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Review from Lesley K (Wife of Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really delighted with the service I and my husband received. All the carers involved from the Prime Team helped him to wash and dress each morning. The change in my husband's life was so noticeable - he became more outgoing and reacted so well to the carers involved and I cannot thank them and
the rest of the Prime Team at Gateshead enough. My husband has a terminal illness and the help he received and the benefit to him of that help, has convinced my to reach out to the private sector to continue to help him; however, without the experience of the Prime Team's help I would not know what to look for. They have set a brilliant example which I can only hope and trust will be replicated. Many congratulations to all concerned.
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Review from C O (Daughter of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A massive thank you Prime Team Gateshead for the care you give our mam when she was discharged from hospital and the comfort you give her family. The family appreciated the kindness and friendship she made to each and everyone of you.
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Review from J L (Daughter of Client) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aged mother returned home from hospital after she had a fall and was assisted for 6 weeks by very kind and helpful members of the Prime Team. They came in 3 times a day and assisted her with washing, and making meals and got some helpful modifications made to her bathroom. My mother is now able
to be independent again. They should be complemented on their good work and friendly demeanour.
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Review from A W (Wife of Client) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot express our gratitude enough for the carers who have helped our family so much. We have nothing but praise for this entire team of professionals who were not just efficient and reliable in their duties but also were always caring, sensitive and thoughtful of our individual needs during a traumatic
time. We don't know what we would have done without them - they have helped us put our lives back together.
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Review from A F (Daughter-in-law of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very thankful for the Gateshead PRIME team's recent involvement with my father-in-law. He has been very dependent for his care needs and continues to live with lots of complexity but despite this, the team have given excellent care and have been a key part of him remaining at home, safe and feeling
cared for. The whole social dynamic that my mother and father-in-law live with has had to rapidly change including their usual daily routine both within and outside of the home. The PRIME team have fully supported them with this changing dynamic through empathy, compassion and understanding. All of the staff have been professional whilst being able to develop therapeutic relationships which has really helped things to tick along. Crucially, the PRIME team have been instrumental in my father-in-law engaging in reablement - the improvement in his function is evident despite the complexity of his condition. Thank you for all that you do and for delivering such a gold standard of care.
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Review from Joanna Y (Daughter of Client) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the team of carers who have been looking after my dad, who has Parkinson's. Since he came out of the hospital, they have been coming in every day, twice a day, and it has been a godsend to my mum, who has cancer and is now unable to assist him anymore.
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Review from Alastair N (Son of Client) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The PRIME team stepped in with very little notice to care for my elderly mother with memory issues. The team were immediately effective, Mum's well-being was always their first priority and they quickly established a good rapport, focusing on several specific problem areas such as regular meals and
maintenance of fresh food in fridges etc. Now swapping for a long-term private solution and the PRIME team have also been invaluable in that transition.
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Review from K H (Daughter of Client) published on 12 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, caring and attentive staff who go above and beyond when caring for my mam. They always treat my mam with respect and dignity and always meet my mam's needs, making sure she is comfortable and has everything she needs in-between visits. They have built a fantastic rapport and relationship with
my mam when attending five times a day. She looks forward to seeing them and catching up on each visit. Such a shame that they don't provide a long-term service, as having experienced other care providers in the past, PRIME Services would always be our choice for a care provider. Thank you for all you do and for always caring.
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Review from David C (Son of Client) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Looked after my mother, who had developed Alzheimer's/dementia but was still able to live in her home, visiting her four times a day. They helped her get her meals and encouraged her to drink even though she was reluctant, and helped keep her sanitary. They alerted us to her need for hospital attention
when her breathing became difficult, which turned out to be a pulmonary embolism. Her care with the PRIME team ended at this point, and we wished she could have continued to be looked after by them at home, where she wanted to be. We appreciate all they did for her despite my mother being a bit difficult.
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Review from Norma B (Client) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
They are gentle and caring. Very considerate of my needs. They even anticipate my needs before it has happened. They have all knowledge of the medication I have and support me to take it myself. Very helpful. They even help make sure my lights are left that I cannot reach. They are just so pleasant
and always chatty. The first thing staff always ask is how I am feeling. The staff just understand what I am able of and what I can do. They ensure I am safe and have helped whilst my stairlift has been broken.
I was left with no service from a different company and PRIME came straight away to put services in.
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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Domiciliary Care & PRIME Service is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Domiciliary Care & PRIME Service is calculated as follows: ( (33 Excellents x 5) ) ÷ 33 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Domiciliary Care & PRIME Service is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Frequently Asked Questions about Domiciliary Care & PRIME Service

What Type of Services does Domiciliary Care & PRIME Service offer?

Domiciliary Care & PRIME Service offers Home Care.

How many Carers does Domiciliary Care & PRIME Service employ?

Domiciliary Care & PRIME Service employs 190 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Domiciliary Care & PRIME Service to verify any information. View our terms and conditions. Domiciliary Care & PRIME Service has an Basic Service - more info.