Review from Hazel W (Daughter of Client) published on 11 September 2015
Submitted via Website • Report
Overall Experience5.0 out of 5
This agency provided top quality carers who were professional, friendly, compassionate and respectful. I cannot praise them enough for their kindness and helpfulness. They took off all the worry of my brothers and I living so far from my mother. They were always there when they were needed and were
very pro-active in ensuring that she had the correct care and comfort. I cannot praise HM Care Agency enough. All trainee nurses should spend three months of their training getting this type of hands on experience, but only if they are seconded to agency of the calibre of HM Care Agency. Lovely, lovely people who I shall be forever grateful to.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
6 Jun 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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