172 Ross Road, Hereford HR2 7PH
Owner : Helen May
Person in charge: Helen May (Owner/Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment
Latest Care Quality Commission* Report on H M Care: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 5 (maximum of 10) for H M Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for H M Care in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for H M Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 0 Points relating to the number of positive Reviews for H M Care is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
H M Care has a Review Score of 5 (5.000) from 1 Reviews
Review submitted from a Website Submission by Hazel W (Daughter of Client) on Monday 24 August 2015. Relates to August 2015.
This agency provided top quality carers who were professional, friendly, compassionate and respectful. I cannot praise them enough for their kindness and helpfulness. They took off all the worry of my brothers and I living so far from my mother. They were always there when they were needed and were very pro-active in ensuring that she had the correct care and comfort. I cannot praise HM Care Agency enough. All trainee nurses should spend three months of their training getting this type of hands on experience, but only if they are seconded to agency of the calibre of HM Care Agency. Lovely, lovely people who I shall be forever grateful to.
How likely would you be to recommend H M Care? Extremely Likely