Review from C H (Stepdaughter of Client) published on 31 May 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
Hallifax Care looked after my stepmother since she had a stroke in 2008. I have found their staff to be very caring and compassionate and happy. My stepmother looked forward to seeing them each day as they would have a laugh and a joke with her. The office staff were always helpful and happy to help
in any way they could. I would certainly recommend Hallifax Care.
Reply from Johanne Stanley, Manager at Hallifax Care Ltd
Thank you so much for taking the time to write this review. The team loved caring for your stepmother. We are so lucky to have such a great team! I will ensure they al get to see your kind words.…read more
Review from Jennifer F (Daughter of Client) published on 2 February 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
I was recommended Hallifax Care via the Community Nurse when my Mum was poorly and required home care. What can I say? They were amazing from day one to Mum's eventual passing away at home, as was her wish. They were supportive, not only to Mum, but Dad and me also. Sadly, after Mum's passing, Dad also
required care. Again, what can I say? They were superb throughout his care too. Each individual carer was excellent and supportive and were like an extension to our family. Every step of the way for both Mum and Dad, could not be faulted. What made it really special was that both Mum and Dad continued with the same basic carer throughout, whom they loved and trusted. Not only this, if their usual carer was on leave, they had another carer whom they also trusted and loved. Each and every one of Hallifax's carers was worth their weight in gold and I will never, ever be able to thank them enough for their integrity and care throughout the last months of both parents' life.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
18 Jan 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Hallifax Care Ltd
What Type of Services does Hallifax Care Ltd offer?
Hallifax Care Ltd offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hallifax Care Ltd to verify any information. View our terms and conditions. Hallifax Care Ltd has an Basic Service - more info.