Helpers Homecare

Unit GF2 The Pixmore Centre, Pixmore Avenue, Letchworth Garden City SG6 1JG
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8.5 2 Reviews
  • Helpers Homecare, Letchworth Garden City
Helpers Homecare provides home care services in people's own homes.

Home care services include personal care such as help showering and going to the toilet, assistance attending appointments, help with household tasks and complex care needs.   

Trained staff care for people with dignity and respect.

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Care Provided by Helpers Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol / Drug Misuse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability / Autism
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Visual / Hearing Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Helpers Homecare Ltd
  • Person in charge
  • Annie Garratt (Manager)

Funding & Fees Guide for Helpers Homecare

  • Prices

  • Minimum hourly rates start at £24.26

  • Additional BH uplifts apply, please get in touch for more details.

Helpers Homecare Reviews (2)

8.5

Helpers Homecare has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Helpers Homecare has 2 reviews.

Overall Experience

  • 2
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  • 0
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Date Published

2
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2
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Review from Nicola M (Daughter of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpers Home Care has been providing support for my dad for the last three years. He can be quite challenging at times due to his fluctuating condition, which is Huntington's disease. However, this has never deterred them; they eagerly embrace any training opportunities to enhance their knowledge.
While my dad hasn't always received the best care in the past, Helpers has truly renewed my faith in humanity with their compassionate, well-trained, and understanding staff. The manager, office personnel, and community caregivers have consistently gone the extra mile to meet my dad's needs and so much more! I appreciate their care for him during his last years with us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracy P (Daughter of Client) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been receiving care from Helpers Homecare for the last 5 years. My mum's needs have drastically changed over that period and the team at Helpers Homecare have accommodated these changes with care, love and respect. The girls that come out are all incredibly good at their jobs but also bring
compassion, love and humour. My mum loves people and just loves the girls coming in (3 times a day at present). The girls in the office are great at communicating and we work well together at swapping care in and out when mum needs more or less care ie. if I take my mum away or I'm away. As a family, we have the utmost trust in this company and the staff. We have recommended them to friends, who are also happy with them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Helpers Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helpers Homecare is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helpers Homecare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Annie

Annie Garratt

Job Title: Registered Manager

Joined: 2017

I have worked at Helpers Homecare since 2017 working my way up from a field care supervisor role to my current role of Registered Manager. My passion for ensuring high quality person centred care has driven my growth within the company and is something I strive to ensure is delivered by our team.


Frequently Asked Questions about Helpers Homecare

What Type of Services does Helpers Homecare offer?

Helpers Homecare offers Home Care.

How many Carers does Helpers Homecare employ?

Helpers Homecare employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helpers Homecare to verify any information. View our terms and conditions. Helpers Homecare has a Platinum Service – more info.