Helpers Homecare

Unit GF2 The Pixmore Centre, Pixmore Avenue, Letchworth Garden City SG6 1JG
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8.9 3 Reviews
  • Helpers Homecare, Letchworth Garden City
Helpers Homecare provides home care services in people's own homes.

Home care services include personal care such as help showering and going to the toilet, assistance attending appointments, help with household tasks and complex care needs.   

Trained staff care for people with dignity and respect.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.26

Additional BH uplifts apply, please get in touch for more details.

These prices are only a guideline, please contact Helpers Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Helpers Homecare Ltd

Person in charge

  • Annie Garratt (Manager)

Helpers Homecare Reviews (3)

8.9

Helpers Homecare has a Review Score of 8.9 (8.889) out of 10, based on 3 reviews in the last 2 years.
Over all time Helpers Homecare has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 2
  • 2
  • 3
  • 0
Reviewer Connection to Helpers Homecare
  • 2
  • 1
Total of 3, showing 1-3
Review from J H (Client) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy, enthusiastic and hardworking helpers.
Reply from Annie Garratt, Branch Manager at Helpers Homecare

Thank you for your kind comments, the team enjoy supporting you daily.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nicola M (Daughter of Client) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helpers Home Care has been providing support for my dad for the last three years. He can be quite challenging at times due to his fluctuating condition, which is Huntington's disease. However, this has never deterred them; they eagerly embrace any training opportunities to enhance their knowledge.
While my dad hasn't always received the best care in the past, Helpers has truly renewed my faith in humanity with their compassionate, well-trained, and understanding staff. The manager, office personnel, and community caregivers have consistently gone the extra mile to meet my dad's needs and so much more! I appreciate their care for him during his last years with us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tracy P (Daughter of Client) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been receiving care from Helpers Homecare for the last 5 years. My mum's needs have drastically changed over that period and the team at Helpers Homecare have accommodated these changes with care, love and respect. The girls that come out are all incredibly good at their jobs but also bring
compassion, love and humour. My mum loves people and just loves the girls coming in (3 times a day at present). The girls in the office are great at communicating and we work well together at swapping care in and out when mum needs more or less care ie. if I take my mum away or I'm away. As a family, we have the utmost trust in this company and the staff. We have recommended them to friends, who are also happy with them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.9 (8.889)

Overview of Review Score

The Review Score of 8.9 (8.889) out of 10 for Helpers Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Helpers Homecare is calculated as follows: ( (16 Excellents x 5) + (2 Goods x 4) ) ÷ 18 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helpers Homecare is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Annie

Annie Garratt

Job Title: Registered Manager Joined: 2017

I have worked at Helpers Homecare since 2017 working my way up from a field care supervisor role to my current role of Registered Manager. My passion for ensuring high quality person centred care has driven my growth within the company and is something I strive to ensure is delivered by our team.

Frequently Asked Questions about Helpers Homecare

What Type of Services does Helpers Homecare offer?

Helpers Homecare offers Home Care.

How many Carers does Helpers Homecare employ?

Helpers Homecare employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helpers Homecare to verify any information. View our terms and conditions. Helpers Homecare has an Enhanced Service - more info.