Merseycare Julie Ann Ltd

Bayliss Suite, Liverpool Innovation Park, Liverpool L7 9NJ
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9.7 15 Reviews
  • Merseycare Julie Ann Ltd, Liverpool
MerseyCare Julie Ann Ltd offer versatile home care services throughout Liverpool, making the most of a qualified team in order to achieve high standards of care that are organised with the individual in mind.

Their mission is to deliver exceptional and personalised care to service users, enhancing their quality of life, independence, and dignity.

The service takes pride in a professional approach, taking on both light and complex needs and striving for a positive impact that maximises potential over the long term. All care workers are well-trained and the agency takes regulatory objectives seriously.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Owner

  • Merseycare Julie Ann Ltd

Person in charge

  • Jack Gardiner (Operations Director)

Merseycare Julie Ann Ltd Reviews (15)

9.7

Merseycare Julie Ann Ltd has a Review Score of 9.7 (9.667) out of 10, based on 14 reviews in the last 2 years.
Over all time Merseycare Julie Ann Ltd has 15 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Merseycare Julie Ann Ltd
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Total of 15, showing 1-15
Review from Majdy M (Son of Client) published on 26 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Is Julie Anne aware of these news that's on another platform, plunging special measures to service users.
As well as putting blame and fault always on carers , and it's all the management's fault including coordinators on the front line.
Our regular carers are fantastic, but the management is really
very poor and they don't care about carers or service users. Most of excellent carers are leaving because of the management's awful treatment to them.
Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Hi,Thank you for your comment and thank you for your positive feedback for our care team - we will ensure to pass the message on to the team. We understand there are concerns following the recent CQC report, and we want to reassure you that we are committed to making improvements and have already taken significant steps to address the points raised. We want to assure you that we take all concerns raised seriously - if you would like to discuss this further or understand the actions we are taking, please contact us directly at qualityassurance@mcja.co.uk or 0151 726 8060, and a senior member of our team will be happy to speak with you.

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Review from Caroline W (Daughter of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is on behalf of myself, my mum and dad.


My mum has MND (Motor Neurone Disease). As a family we would like to express our heartfelt gratitude to Mersey Care Julie Ann specifically for one care worker in particular for the outstanding care she provides to my mum. Her professionalism, caring

nature and exceptional quality of work truly stands out.


This carer worker always goes above and beyond to ensure that my mum feels comfortable and reassured and she is equally supportive and understanding with her at all times. Her ability to bring calm and confidence into our home is invaluable. The high standard of her work and her genuine dedication to her role gives our family great peace of mind and we are so thankful for everything she does.


I am aware that this sector of work can be challenging especially for staff, therefore we felt it important to share our feedback with you as a company to ensure that this care worker's standard of work and quality is recognised.

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Review from Joan S (Next of Kin) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say how pleased we are with the carer that comes to the client, she is so friendly, caring and shows constant empathy towards the client. We have difficulty trying to get the client to eat and drink but I have witnessed how the carer coaxes her to do this and the client really likes
her. Would it be possible too have the same carers coming to the carer and the carer in the team because this would help the client so much. Different carers constantly do not have the same empathy that the client needs. I would also like to say how one staff member in particular is so helpful friendly and knowledgeable , nothing is a problem for her and her visit today was so helpful. Please pass my thank on to both.
Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Hi, thank you for taking the time to leave this fantastic review. We are extremely pleased to hear that you are happy with the care provided - we always try to keep consistency and continuity when it comes to our clients care. If you could please call us to discuss the clients needs further, to ensure we are able to provide even better support and guidance. We thank you for your feedback and will ensure to pass the message on to the team. Kind regards,

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Review from Bernice B (Client) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service - excellent.
Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Thank you for taking the time to leave this fantastic review - we are pleased to hear that you are happy with the care we provide. Kind regards

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Review from Jan S (Daughter of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say how pleased we are with the carers from Merseycare, the carer who have been supporting Mum over the last year. In particular her morning carer has gone above and beyond in the way she supports and cares for Mum and it's very much appreciated. Also she has the ability to make Mum
laugh which is so important in difficult circumstances.
Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Hi, thank you for taking the time to leave this fantastic review for one of our exceptional care staff - we are pleased to hear both you and your Mum are happy with the support she has received.Kind regards,MerseyCare

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Review from S M (Daughter of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following mums discharge I would like to say just how invaluable a particular member of staff was when completing her assessment of my mum. 


The contacts she was able to provide and her first hand knowledge of the situation and the advice and help we needed were second to none.  My sister and I personally

feel that this staff member went above and beyond to help us, having realised that our mum had been unsafely discharged by the hospital. 


The day was long and exhausting and yet this staff member continued on tirelessly to ensure we had everything in place for our mum and without her, we would have been completely at a loss as we had no idea who to turn to

Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Hi, thank you for taking the time to leave this fantastic review for one of our staff members, who assisted your mum with support required - we will make sure to pass the message on to the team!Kind regards,MerseyCare

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Review from Anne C (Daughter-in-law of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father in law is looked after predominantly by two male carers from Merseycare Julie Ann - having the same carers consistently helps enormously because my father in law is set in his ways and doesn't respond well to change - the carers have developed a solid relationship with on of the carers and
know how to cope with him at his best and worst - and us as a family are very grateful to his carers for looking after him so well - any issues we have had have been resolved quickly through the agency as they are only a phone call away - they also keep in touch if they have any issues their end too - it's a great relationship we have between carers and client and long may it continue
Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Hi, thank you for taking the time to leave this exceptional review. We are pleased to hear that you are happy with the care provided for your father-in-law by our outstanding care team.Kind regards,MCJA

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Review from Jackie H (Daughter of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been having carers for the last couple of years from here. We are so happy with the care she has been given. She has 2 visits a day and we have had no problems at all. All of her carers are very supportive and helpful and do their job's amazingly.
Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Thank you for taking the time to leave this exceptional review. We are pleased to hear that you are happy with the services and care we provide for your mum. We will pass this feedback on to the team.Kind regards,MCJA

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Review from Stephen J (Nephew of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are helpful and attentive. They know the client really well and make an effort to interact and respond to their needs in the best way. There is good continuity of staff which is important. The app is a very useful tool for keeping up to date. The staff use it to provide helpful updates, on
occasion, more information could be provided. The overall service is very good.
Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Thank you for taking the time to leave this outstanding review - we are pleased to hear that you are happy with the service and care provided by our team. Best wishes,

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Review from Stanley B (Son of Client) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been providing quality care and support for mum and our family for over 2 years its a great comfort knowing Merseycare Julie Ann Ltd are there day in day out. Assisting mum, 'To live well with Dementia'.
With an understanding, caring and professional approach they have supported mum and the
family to navigate a very new and difficult situation in a difficult climate. From the beginning, MCJA office team with our coordinator worked with the family to develop a workable, deliverable care plan around mums physical and emotional needs, with an emphasis on maintaining her dignity and independence.
Over time we have built a great relationship, down to earth and approachable they are there, just at the end of the phone.
The care staff who call day in day out are very patient, caring and understanding. They soon found out mums likes and dislikes always a cheery smile. The app is handy, I can log in and see mums mood, care and meal coordination is working as it should. Thanks MCJA, mum's front line team.
Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Thank you for leaving this outstanding review! We are delighted to hear that you are happy with our fantastic team and the services we provide for your mum. Many thanks and best wishes, MerseyCare

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Review from E Q (Client) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is an excellent service and I am very happy with everything.
Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Hi, thank you for leaving this outstanding review! We are delighted to hear that you are happy with the services we provide. Many thanks and best wishes, MerseyCare

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Review from G K (Son of Client) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers looking after Mum for almost 15 years. Carers are great, some of them have been 15 years coming and feel like a family.
Made up with the services.
Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Hi, thank you for taking the time to leave this fantastic review! We are pleased you are happy with the service that we provide for your Mum at MerseyCare Julie Ann, and that we have been chosen as her care provider for the past 15 years. All the best, MerseyCare Julie Ann.

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Review from M H (Client) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very helpful and punctual and apart from doing their job, they also have time to check on whether I've eaten and listen to my "life stories" which is very comforting!
Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Hi, thank you for taking the time to leave this fantastic review! We are pleased you are happy with the service that we provide at MerseyCare Julie Ann. Spending quality time with our clients is of upmost importance, so we are glad we can go above and beyond for you and provide you with the best quality of care.All the best, MerseyCare Julie Ann.

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Review from Harry H (Next of Kin) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my wife receives from her main carer is excellent. I think she should get an award, she is always cheerful and she looks after my wife's needs. The other carers do a great job as well.
Reply from Rosaleen Robinson, Manager at Merseycare Julie Ann Ltd

Thank you so much for the amazing feedback, we strive to ensure all our clients receive the highest standard of care.

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Review from W S (Son of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Care at home for dementia patients, 1 star, you expect 30-minute visits you are lucky if they attend for 10 minutes. The carers do not encourage the intake of food, drink or medication, and personal and bedding hygiene is not encouraged. I am constantly chasing the company but the care team really don't
care, all this is on camera and witnessed by professionals.
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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Merseycare Julie Ann Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Merseycare Julie Ann Ltd is calculated as follows: ( (62 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 78 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Merseycare Julie Ann Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall Inadequate

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (6)

Jack

Jack Gardiner

Job Title: Operations Director

Jack Gardiner is the Operations Director here at our Liverpool branch, managing the day-to-day operations of the branch.

Chloe

Chloe Kelly

Job Title: Assistant Operations Director

Chloe Kelly is the Assistant Operations Director here at our Liverpool branch, assisting the Operations Director with the day-to-day operations of the branch.

Michelle

Michelle Jevans

Job Title: Registered Manager

Michelle Jevans is the Registered Manager here at our Liverpool branch, overseeing all aspects of the business.

Helen

Helen John

Job Title: Deputy Manager

Helen John is one of two Deputy Managers at our Liverpool branch, managing care enquiries and the team responsibilities, reporting back to the Registered Manager.

Georgia

Georgia Smith

Job Title: Deputy Manager

Georgia Smith is one of two Deputy Managers at our Liverpool branch, managing care enquiries and the team responsibilities, reporting back to the Registered Manager.

Amanda

Amanda Duncan

Job Title: Referrals Manager

Amanda Duncan is the Referrals Manager at our Liverpool branch, dealing with all referrals, incoming care enquiries and new care packages.

Frequently Asked Questions about Merseycare Julie Ann Ltd

What Type of Services does Merseycare Julie Ann Ltd offer?

Merseycare Julie Ann Ltd offers Home Care.

How many Carers does Merseycare Julie Ann Ltd employ?

Merseycare Julie Ann Ltd employs 250 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Merseycare Julie Ann Ltd to verify any information. View our terms and conditions. Merseycare Julie Ann Ltd has an Enhanced Service - more info.