Middleton Care Ltd

6 Bridge Street, Middleton in Teesdale, Barnard Castle DL12 0QB
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8.5 8 Reviews
  • Middleton Care Ltd, Barnard Castle
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Middleton Care Ltd

Person in charge

  • Marie Scown (Manager)
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Middleton Care Ltd Reviews (8)

8.5

Middleton Care Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Middleton Care Ltd has 8 reviews.

Overall Experience

  • 8
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Date Published

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6

Review from E S (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a client of Middleton Care for around 10 years. The carers were always respectful, caring and kind and on occasions when needed they went over and beyond. Mum went into a care home, she often talks about them and she misses her chats with the carers. I would recommend Middleton Care to anyone.

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Treated with Dignity

Value for Money

Review from Janet L (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Middleton Care has provided a service to my mother for a number of years. They have always been amenable to any changes for instance when she has visited me. And provided a rapid response upon reinstatement of care provision.
The carers themselves have always been respectful, kind and caring and have
gone above and beyond on many occasions.

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Review from Tony F (Son of Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a client of Middleton for a little over 2 years, this was also during the Covid pandemic times.


I cannot speak highly enough of Middleton Care and all of its staff, nothing was ever too much trouble for them. I live over 300 miles away from my mam and they really did support me as well

as my mam, they really went above and beyond.


I spoke to the staff quite often because my mam had Alzheimer's and I often had to ask them if they could check if the phone was working or to find the TV remote and change the channel for her. They would always be happy to help.


All the members of staff also took the time to check that I was ok and reassure me on how Mam was doing, it was like talking to good friends.


When the time came for Mam to move to residential care they helped with moving Mam in and getting her settled, which was really appreciated.


I cannot recommend Middleton Care highly enough and I shall miss talking to them!

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Treated with Dignity

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Review from Jacqueline M (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a client of Middleton for a number of years, until her death in January 2022.
I cannot speak highly enough of the company and their staff.
Nothing was ever too much trouble. They went above and beyond. All care and domiciliary duties were carried out in a caring manner with great attention
to detail. Indeed, the care my mam received was outstanding. The carers and managers always went the extra mile. Her individuality was never compromised and her dignity maintained at times. Both she and myself felt that all the staff were trustworthy, friendly, polite and reliable, and indeed saw them as friends. I knew that at the times when I was unable to visit Mam that she would receive the same level of care regardless. The staff were fantastic in the last days of Mam's life and helped me to ensure she had the dignified and peaceful death she both wanted and deserved. Would I recommend Middleton Care, without any hesitation. Thank you to all Middleton Care staff.

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Review from Julia C (Daughter of Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We knew when we had the initial visit from two of their lovely staff team that the care would be good. They had a genuine interest in Mum and her life experiences, likes, dislikes and care needs and gave her the time needed to make up her mind about available options. The carers who came in to help
Mum were a breath of fresh air and nothing was too much trouble - again responsive to Mum’s requests and picking up on how she was feeling. When an emergency arose they were calm, reassuring and knew exactly what to do. We cannot thank them enough.

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Review from Colin A (Son of Client) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's care was gradually increased over a period of months and Middleton Care Ltd were excellent in adjusting the number of attendances required in a day. They not only fitted in with our requests but actively suggested appropriate times to visit the home to best meet my father's needs. They carried
out a combination of half-hour and 15 minute visits and recorded the situation with my father daily on written records for all to see. When we reached a crisis point(s) in recent weeks they went over and above their remit in dealing with the situation. E.g. found collapsed and ambulance required etc. Without Middleton Care my father would have not maintained independent living in his own house for so long.

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Review from H O (Daughter of Client) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely reliable service over the last year since mum started to need help at home. The staff are lovely and caring and have really gone out of their way to help. I would highly recommend this company, as it has given me peace of mind to know that mum is well cared for when I cannot be there.

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Management

Treated with Dignity

Value for Money

Review from Emma M (Niece of Client) published on 18 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are so many things I could write about Middleton Care and all of them good. They truly go above and beyond daily! Every single member of staff is fantastic. I'd definitely recommend! Thank you all!

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Middleton Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Middleton Care Ltd is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Middleton Care Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Middleton Care Ltd

What Type of Services does Middleton Care Ltd offer?

Middleton Care Ltd offers Home Care.

How many Carers does Middleton Care Ltd employ?

Middleton Care Ltd employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Middleton Care Ltd to verify any information. View our terms and conditions. Middleton Care Ltd has an Basic Service - more info.