Midlothian Council - Domiciliary Care - Care at Home

Fairfield House, 8 Lothian Road, Dalkeith EH22 3AA
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2 Reviews
  • Midlothian Council - Domiciliary Care - Care at Home, Dalkeith
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Care Provided by Midlothian Council - Domiciliary Care - Care at Home

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Medication Assistance (Oral)

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Midlothian Council
  • Local Authority Owned

Person in Charge

  • Pamela Woods (Manager)
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Midlothian Council - Domiciliary Care - Care at Home Reviews (2)

Over all time Midlothian Council - Domiciliary Care - Care at Home has 2 reviews.

Overall Experience
  • 1
  • 0
  • 0
  • 0
  • 1
Date Published
  • 2
  • 0
  • 0
  • 0
  • 2
Reviewer Connection to Midlothian Council - Domiciliary Care - Care at Home
  • 1
  • 1
Total of 2, showing 1-2
Review from L R (Grandson of Client) published on 25 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
No risk assessments carried out in writing and signed carers are rude and and not that gentle. They don’t care about the people they look after, just leaving them to rot in a bed, that’s all they want to do. The care is poor and respect for the client and family is poor.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K M (Wife of Client) published on 3 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was unhappy with our original timings and took the time to actually phone the manager, the issue was resolved quickly and with respect.
Homecare Services thank you. I now know that you take our care seriously and am confident that if in future I have an issue, I need only pick up the phone.
Thanks
for being there for us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 2 Dec 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

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