Moorlands Care

57-61 Stanhope Road North, Darlington DL3 7AP

Owner : Moorlands Care

Person in charge: Michelle Smith (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 22

Fees Guide: £11

Services Offered: Personal Care (on a contracted hours basis)

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Moorlands Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6 (maximum of 10) for Moorlands Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Moorlands Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Moorlands Care is calculated as follows: ( (15 Excellents x 5) + (15 Goods x 4) ) ÷ 30 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 1.5 Points relating to the number of positive Reviews for Moorlands Care is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6 Moorlands Care has a Review Score of 6 (6.000) from 5 Reviews

Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Moorlands Care?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Moorlands Care

  • Client / Service User
    4
  • Friend of Client/Service User
    1

Moorlands Care provides daily care in the home of our neighbour. The service is superb. They have a great team of care workers, which my friend is very attached to. They are always on time and nothing is a trouble to them. All very obliging. We all like the main care worker for his certainty and good manners. We would strongly recommend Moorlands to anybody requiring care at home.

How likely would you be to recommend Moorlands Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Greg Smith, General Manager at Moorlands Care responded to this review on 10 Apr 2017:

Thank you for your kind words, we are all pleased to hear that you and your friend are happy with our service. I will pass on your praise to all those involved, Thank you.

A family run firm which provide excellent carers- especially in the difficult field of male carers.

How likely would you be to recommend Moorlands Care? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

MY review was conducted in a professional and courteous manner. All aspects of care needs were discussed.

How likely would you be to recommend Moorlands Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Very satisfied.

How likely would you be to recommend Moorlands Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

I receive several hours of care each week. It consists of some domestic help, such as vacuuming, dusting and general tidying up. Also I am accompanied to the supermarket and assisted with shopping. I am regularly helped with showers. All of theses matters I could not do for myself, so are valuable to me.

How likely would you be to recommend Moorlands Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Submit a Review for Moorlands Care

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