Review from Clive L (Son of Client) published on 31 January 2023
Submitted via Website • Report
Overall Experience2.0 out of 5
Whilst there are undoubtedly some excellent carers, the majority practice a policy of 'get in and out' in less than the time being paid for. Often this amounted to as little as a 10 minute visit for a half-hour slot being invoiced. Many were haplessly untrained leaving catheter valves 'off' and bags
in positions that had no chance of properly draining. Whilst the carers themselves were good people their rotas were so messed around that they were left running ragged. The common complaint was that when Seniors covered absenteeism, they would slice and dice the runs to 'cherry pick' the easy patients leaving the regular carers all the tricky ones. As a final roll of the dice, Mum received a happy birthday card for Dad 11 days after he passed away, which was very upsetting on top of not one single representative turning up to the funeral service for which details had been requested and supplied in good time.
In short, management needs to take a hard look at how they treat staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ian S (Client) published on 10 June 2020
Submitted via Website • Report
Overall Experience4.0 out of 5
I have been a client for two years and my needs are comparatively few; a daily visit lasting less than 20 minutes. Trying to remember the carers who have called in that time, there have been constant changes. I can name at least eight. They have all been courteous and efficient. They have also been
generally very stressed and sometimes distracted. There seem to be two major issues, not including the additional strain of coronavirus. They are;
1. The constant demands placed upon them by the office. The 'run' is frequently changed, additional clients included at short notice, and insufficient time allowed for the carer to travel. This sometimes has even resulted in lunch breaks being cut short. Carers have been woken in the night by phone calls from the office.
2. Personal money problems. The pay is appallingly little. The work requires compassion and understanding and patience. It is hard to be patient when you are expected to work to a tight, unpredictable schedule.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
17 Jan 2018
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Live Life Care Ltd
What Type of Services does Live Life Care Ltd offer?
Live Life Care Ltd offers Home Care.
How many Carers does Live Life Care Ltd employ?
Live Life Care Ltd employs 100 carers.
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