Nightingale's Home Care

Unit C1, Spinnaker House, Spinnaker Road, Hempsted, Gloucester GL2 5FD
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9.7 14 Reviews
  • Nightingale's Home Care, Gloucester
Nightingale's Home Care has been providing bespoke quality home care in Gloucestershire since 1998.
The Agency pride themselves on listening to the client to ensure the care package is right for them.
Nightingale's is a family-run business and respect and dignity are at the heart of the company.
If you have any questions, the friendly Team are always happy to speak with you and talk through your care needs.

As a home care company all the staff are trained in line with CQC standards.

The agency can assist with the following:
Personal care.
Medication.
Food preparation.
Domestic tasks.
Shopping and doctors' appointments.
Sitting service and companionship.
Night care and palliative care.
Post-operative care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £28

Each individual care package is person-centred for your needs. We listen to your needs and requirements then tailor a care package for you or your loved ones. The assessment is free of charge. This can be done in the comfort of your own home with no obligation. Our friendly office team are happy to talk over any requirement's you may have.

These prices are only a guideline, please contact Nightingale's Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Nightingale's Care (Gloucester) Ltd

Person in charge

  • Wendy Harvey (Manager)

Nightingale's Home Care Reviews (14)

9.7

Nightingale's Home Care has a Review Score of 9.7 (9.734) out of 10, based on 14 reviews in the last 2 years. Over all time Nightingale's Home Care has 14 reviews.

Overall Experience

  • 10
  • 4
  • 0
  • 0
  • 0

Date Published

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14
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Review from J C (Daughter of Client) published on 15 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were very professional and empathetic with mum in the days leading up to her death. She was given excellent personal care and appropriate meals and drinks offered. Mum was very frail and weak in the last weeks of her life and I had every faith in the carers looking after her. She died with dignity
and love. I could not have asked for more.

Reply from Wendy Harvey, Registered Manager at Nightingale's Home Care

Thank you for that lovely review. From the Nightingales team could we say what a privilege it has been, to have looked after your Mum for the last 16 years. We will fondly remember the trips out for milkshake, and the wonderful way your Mum could brighten the greyest of days with that laugh. Thank you From us all at Nightingales.

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Review from G W (Wife of Client) published on 25 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good, treated well in all ways. Treated with dignity.

Reply from Wendy Harvey, Registered Manager at Nightingale's Home Care

Thank you for your review. Nightingales are pleased you felt that you were treated with dignity throughout.

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Review from David W (Son of Client) published on 17 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are only a couple of months in with our relationship with Nightingales but so far everything has been professional, caring, tailored to my mother's needs, and in making my life easy in terms of making arrangements. I couldn't have asked for more with all staff we've so far had contact with several
members of staff and mum is building a good relationship with her primary carer.

Reply from Wendy Harvey, Registered Manager at Nightingale's Home Care

Thank you for your review. We listen to understand and build a care package around each clients needs. So pleased that you feel the benefit for you both already. Kind regards

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Review from Alexandru S (Father of Client) published on 9 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is treat very well,he is happy so am I.
Alex, my son have a good relationship with the carer.
Thanks and keep going.

Reply from Wendy Harvey, Registered Manager at Nightingale's Home Care

Thank you for that review. Nightingales are very pleased that you are both happy with the service.

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Review from P M (Client) published on 2 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was discharged from hospital 19.12. 23 after a major operation unable to bend, wash hair, bath, wash below my waist. I live alone. I contacted Nightingale's (recommendation through a friend) it was wonderful - prompt assessment and a care package set up quickly so that I was looked after for the next
3 1/2 months until I could manage myself. My carer was an angel - words cannot express how much I appreciated the excellent care I received; a boost both mentally and physically. I felt someone cared.

Reply from Wendy Harvey, Registered Manager at Nightingale's Home Care

Thank you so much for that lovely review. I know the carer will be so pleased to know what a difference that made.

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Review from S C (Son of Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since starting with 'Nightingales' in January I have had absolutely no concerns over the care provided to my mother.
Whilst the care mainly involves cleaning and vacuuming the contact and regular 'keeping an eye' on my mother gives me confidence that any possible issues both health wise and property
wise can be dealt with promptly.
My mother now considers her carers as her friends and values there visits.

Reply from Wendy Harvey, Registered Manager at Nightingale's Home Care

Thank you for that positive review. So pleased to hear that your mother feels so comfortable with the carers.

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Review from J W (Client) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Nightingales for personal care assistance following a replacement shoulder operation. The office staff were very supportive in setting up my requirements for assistance washing/showering + dressing a.m and getting ready for bed in the evening. All members of caring team extremely kind and
made the whole experience a good one. Would contact in future if we need of care.

Reply from Wendy Harvey, Registered Manager at Nightingale's Home Care

Thank you so much for that review. We are so pleased that we were able to help you through your post operative care.

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Review from John R (Client) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a really good experiennce with Nightingales. The carers are friendly and competant.
Adjustments to cover required have always been accomodated - even one day when we wanted an extra emergency visit!
There is little to fault with their service.

Reply from Wendy Harvey, Registered Manager at Nightingale's Home Care

Thank you so much for that review. We are pleased that you value the service provided.

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Review from Jayne D (Daughter of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Was pleased with the care my mum (sadly now deceased) received from Nightingales.They were friendly and upbeat and Mum who initially was against any form of care, used to enjoy their visits .
If l ever needed additional last minute care or to change something they were always very obliging.
In Mum's
final days they were so helpful to me and called in even though it was not technically the day they were due .

Reply from Wendy Harvey, Registered Manager at Nightingale's Home Care

Thank you for your positive review. I know the care team enjoyed caring for your mum over the years. Such a dignified lady.

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Review from Sue T (Daughter of Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Nightingale care for some time now. I find the service they give is very high standard. My Dad looks forward to the carer coming in to give him his breakfast.
They always spend time to have a chat with him and always ask if they can do anything else before they leave.
I would recommend
Nightingale care to anybody who is looking for Care in the home

Reply from Wendy Harvey, Registered Manager at Nightingale's Home Care

Thank you so much for those kind words. Nightingales try very hard to ensure that a professional and high standard if care is delivered.

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Review from A T (Daughter of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My first interaction with Nightingales was around May 2022. My father had recently been discharged from hospital and needed nursing care at home, which was initially 3 visits per day and then increased to 4 from February 24.
The girls took care of my father by dealing with his personal care and preparation
of food. He was primarily bed bound so not an easy task. They were always bubbly and got on with my father extremely well, although sometimes my father could be quite rude at times if he didn't want to be disturbed but they just took it on the chin.
Unfortunately my father passed away at home in May 24 and was found by one of the carers. They dealt with my father in a dignified way and cleansed him and made him look peaceful before my sister and I were able to get to the property. They stayed to console us as long as we wanted for which I am internally grateful.

Reply from Wendy Harvey, Registered Manager at Nightingale's Home Care

Thank you so much for those kind words. I know the carers built a good bond with your father and working closely with yourselves.

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Review from K B (Daughter of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale Care were wonderful in helping with care on several occasions in 2024 for both my parents who had complex needs. They bent over backwards to understand and support the situation and I can't praise them highly enough. Thank you.

Reply from Wendy Harvey, Registered Manager at Nightingale's Home Care

Thank you so much for those kind words. Nightingales try very hard to ensure we support the clients in their own homes.

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Review from A P (Son of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother (well into her 90s) has been using Nightingale's for sometime. She lives alone and is mobile inside the house, and still living in her own home after a heart attack and Covid. But I live and work abroad and can't be home. Nightingale's have provided morning and evening care service for some
years. All that time they have been efficient and responsive, and - most important - my mother finds the carers capable and pleasant. As with any such service, minor glitches arise because of staffing situations, and while carer characters and approaches differ, all have met good standards of care, efficiency, and honesty. Those are all important things when I can't be close by, and are all relayed to me from my mother, who gives me daily updates on which carers did what. I'm not sure how to rate this in stars. Neither I nor my mother have had any real complaints, but we're not looking for nursing "angels", just a reliable, realistic and trustable human response and that is what we've had!

Reply from Wendy Harvey, Registered Manager at Nightingale's Home Care

Thank you for taking the time to review Nightingales, we very much appreciate your kind words. We have a great pleasure in looking after your mum, such a sunny personality.

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Review from A F (Sister of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and professional. They listen to the needs of my sister and go at her pace.
The only reason I have marked management down is that we have at times had two carers turn up at different times or they have turned up when my sister has been in respite.
Other than this minor point
I would recommend Nightingales as they are all very helpful, friendly and professional.
I have not been able to rate Value for Money as the council pays for my sister's care.

Reply from Wendy Harvey, Registered Manager at Nightingale's Home Care

Thank you so much for you time in reviewing Nightingales.I know the carers very much enjoy looking after your sister.

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Nightingale's Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Nightingale's Home Care is calculated as follows: ( (60 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 79 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingale's Home Care is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (3)

Wendy

Wendy Harvey

Job Title: Registered Manager

Joined: 2008

Wendy has been with Nightingales for 17 years, and has worked in the office and in the community.
Having gained a wealth of experience from working in care from the age of 18 when she started as a Health care assistant in Cheltenham.


Wendy has attained many qualifications in her 40years in care. These include supervisory management. Train the trainer and leadership and management. also NQV 2/3/4.

Sarah

Sarah Barton

Job Title: Care Co-ordinator

Joined: 2008

Sarah has been working with Nightingales Home since 2008, and in the office as Care co-ordinator since 2015.


Sarah Is NVQ 3 qualified and is office management trained.


Sarah manages the office and all aspects of liaising with clients and their families.

Charles

Charles Gordon

Job Title: Owner/ Director

Joined: 2006

Mr Gordon is company Director of Nightingales Home care Gloucester.
Charles is an integral part of the organisation, and will turn his hand to many skills.
Although office based Charles enjoys meeting the clients and their families when they call into the office. He also runs the on call and is always happy to assist.

Frequently Asked Questions about Nightingale's Home Care

What Type of Services does Nightingale's Home Care offer?

Nightingale's Home Care offers Home Care.

How many Carers does Nightingale's Home Care employ?

Nightingale's Home Care employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nightingale's Home Care to verify any information. View our terms and conditions. Nightingale's Home Care has an Enhanced Service - more info.