Seashells Care & Support Services Reviews (8)
9.5
Seashells Care & Support Services has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years.
Over all time Seashells Care & Support Services has 8 reviews.
Review from J W (Friend of Client) published on 17 February 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It's taken me a while to write this review but I wanted to say thank you to the Seashells team for all their help with my friend. The team looked after her for the last couple of years of her life and she said she couldn't have managed without them. They were particularly good whilst we were waiting
for an ambulance, realising that more help was needed and came and supported me and my friend without being asked. My friend passed away and the carer and manager dealt with the authorities in a calm and dignified manner. The team were all very fond of my friend and it was good to know they really cared for her and I can't thank them enough.
Reply from Paula Whitehouse, Manager at Seashells Care & Support ServicesMany thanks for taking the time to write this review and for your kind words. I will be sure to pass this onto the team. Much appreciated.
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Review from W H (Daughter of Client) published on 18 September 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have met with some of Mum's carer's either in person or on the phone. I have always found them to be caring polite etc. Mum hasn't had any problems with her carers and gets on well with them.
My friend whose parents live in Llandudno, I recommended Seashells to her and Seashells are providing care
My friend whose parents live in Llandudno, I recommended Seashells to her and Seashells are providing care
for her Dad in particular.
Reply from Paula Whitehouse, Manager at Seashells Care & Support ServicesMany thanks for taking the time to give us your feedback. Much appreciated.
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Review from J B (Daughter of Client) published on 11 September 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been receiving care from Seashells Care Agency for the past twelve months and the care she receives is excellent with lovely care assistants.
She has daily help with personal care and dressing.
She has daily help with personal care and dressing.
Reply from Paula Whitehouse, Manager at Seashells Care & Support ServicesMany thanks for taking the time to write a review. Very much appreciated.
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Review from E G (Daughter of Client) published on 10 September 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Seashells are a very reliable care provider company. Their staff are all professional and good at what they do. I feel confident that my mother's wellbeing is their priority and I know she enjoys their visits.
Reply from Paula Whitehouse, Manager at Seashells Care & Support ServicesThank you for taking the time to review. l will ensure to pass your feedback on.
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Review from Lynn D (Daughter of Client) published on 10 September 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is the first time my father has needed carers and we were worried about how he would accept care. However, the initial assessment was done in a very thorough and professional manner with due regard to his severe deafness which can make communication a challenge. The subsequent care package is working
well for him and we feel that he is well cared for and likes his carers. He has had regular carers and this has helped with continuity of care. The carers are great at spotting changes in his health and wellbeing and the level of communication has been exemplary. We are very happy with this company.
Reply from Paula Whitehouse, Manager at Seashells Care & Support ServicesThank you for your feedback, Lynn. I appreciate you taking the time.
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Review from A E (Client) published on 2 November 2023
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Absolutely shocking! Do not go with this company. They don't cook food properly, don't clean properly, argue with clients and turn up as and when they please. Then when you contact them or complain they cut off your care package instead of trying to work together for a peaceful and productive outcome.
Very unprofessional.
Reply from Stuart Owen, Responsible individual at Seashells Care & Support ServicesIn response to your review. There are times when we must hand packages back. This is due to us not being able to meet the needs of the client or if the client or family member is verbally aggressive to staff or management. We would in the first instance report this to the social worker to try and resolve. As a company, we do not tolerate Clients or family members being verbally abusive to our staff or our management team which was the case on this occasion.
All staff follow what is written in the care plan and this is completed by managers in the office as per instructions from the local authority.
At Seashells we regularly carry out reviews with all our clients and regular reviews are carried out with our Responsible individual and any issues are solved to the client’s satisfaction.
We are also monitored by CIW and the local authority monitoring teams on a regular basis.
We are sorry that you felt the need to leave what we consider an unjust review.
All staff follow what is written in the care plan and this is completed by managers in the office as per instructions from the local authority.
At Seashells we regularly carry out reviews with all our clients and regular reviews are carried out with our Responsible individual and any issues are solved to the client’s satisfaction.
We are also monitored by CIW and the local authority monitoring teams on a regular basis.
We are sorry that you felt the need to leave what we consider an unjust review.
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Review from Jennifer E (Niece of Client) published on 4 January 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care and support my aunty receives from Seashells is outstanding and, without it, she would have had to go into residential care this year.
The carers are so kind to her, and she always looks forward to their visits. They are punctual, professional and even look after her cat.
We really are
The carers are so kind to her, and she always looks forward to their visits. They are punctual, professional and even look after her cat.
We really are
so thankful for all they do and can’t recommend them highly enough.
Reply from Paula Whitehouse, Manager at Seashells Care & Support ServicesMany thanks for your kind and rewarding feedback. Will pass it on to the team.
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Review from Peter K (Husband of Client) published on 23 November 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot speak highly enough of the carers who have visited my wife. They are friendly, kind, understanding and always trying to put the client at ease. I have been most impressed by their professionalism coupled with their caring reassurance and offers to go the extra mile to help. First-class.
Reply from Paula Whitehouse, Operations Manager at Seashells Care & Support ServicesThank you, Peter, for taking the time to write this review. I will pass the compliment onto our team.
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Current
Review Score: 9.5 (9.500)
Overview of Review Score
The Review Score of 9.5 (9.500) out of 10 for Seashells Care & Support Services is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Seashells Care & Support Services is calculated as follows: ( (29 Excellents x 5) ) ÷ 29 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)
The 5 points relating to the number of Positive Reviews for Seashells Care & Support Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.