Serve is a local charity that has supported elderly people and adults with disabilities in East Northants and the surrounding areas for over 40 years.
WINNER OF THE GREAT BRITISH CARE AWARDS-EAST MIDLANDS -CARE TEAM AWARD 2025!
Serve Home Care service helps people in the community to continue living happily in their own home, providing personal care such as washing and dressing, administering medication and preparing food.
Serve provides the following services:
• Personal care,...
Care Provided by SERVE
Types of Home Care
- Visiting Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £33.50
Contact SERVE to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
-
Local Authority (Contracted Provider) - NHS (Contracted Provider)
-
Good to Know
Owner
- SERVE
- Voluntary / Not for Profit Owned
Person in charge
- Samantha Horne (Care Manager)
SERVE Reviews (13)
Over all time SERVE has 13 reviews.
Very pleased with the service I received and also the carers.
SERVE have looked after my mother very well, even calling out an ambulance and staying with my mother to reassure her until it arrived. SERVE always contact me if they have any concerns about mum's health and staff are always kind, helpful and professional.
Our regular care assistant we cannot fault in any way, efficient, friendly and trustworthy. If we have any downsides, it is that some of our replacements have not been as good, however, we are grateful for any help we may get. Overall, very happy.
I like to have the same person to come each week.
In my view, the service is very satisfactory. The staff are invariably good and excellent. I personally look forward to the weekly visits and help given to me. The 'atmosphere' is always friendly and helpful, so definitely 'value for money'. Staff and management always helpful, with good information every week as to who is coming, time, dates, etc.
Overall an excellent service. All members of staff/carers are polite and very helpful.
Excellent service 100%.
When my disability worsened during late 2018 I was recommended to contact SERVE and I cannot speak too highly of their services, facilities and the friendliness and professionalism of the staff. They go out of their way to be of assistance and have been most helpful in providing advice and mobility items. Thank you very much.
Some carers are better than others.
Very pleased with the punctuality of carer and all services offered from Serve. They have been invaluable since I have had a hip replacement (daughter) and we will continue to use this service as it also gives mum a fresh face each week into her home.
The lady who cleans for me does an excellent job and will willingly help with any small task I ask for help with. I don't want to change her.
Serve also does transport for myself and my husband for hospital or medical visits. The drivers are all helpful.
I have been a service user of this agency since June 2015. I can honestly say that I could not be better cared for. All my carers are friendly, cheerful and very kind people who look after my every need. We have established a comfortable routine which if it ever needs to change due to appointments etc. it is never a problem for them. I can't speak highly enough of this agency and all its staff.
I am very pleased with all aspects of my care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 December 2019- Caring Good
- Effective Requires improvement
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for SERVE.
Meet the Team (7)
Sam joined Serve in May 2019 and brings with her a wealth of care management knowledge, experience and qualifications. She is responsible for the overall safety and compliance for the service.
Kerry started working with Serve in 2021 as a carer. Kerry has worked her way up the charity as a Team Leader and into her role as Deputy Care Manager, supporting the Care Manager day to day.
As a Team Leader, Naomi visits new enquiries, reviews our existing customers and line-manages our care staff to ensure standards are of the highest quality. Naomi is our Dignity Champion, and for this role she supports staff, carers and volunteers to deliver services which promote individuals' dignity at all times. Naomi is Serve Home Care's Moving & Handling joint lead, which involves training our staff in safe working practices when assisting clients to mobilise.
Nicoleta supports our customers by completing in-depth assessments and checking in regularly to gain feedback on our services. Nicoleta also supports our staff by completing regular supervision and meetings.
Hayley supports our customers by completing in-depth assessments and gathering feedback from them regularly. Hayley is Serve Home Care's Moving & Handling joint lead, which involves training our staff in safe working practices when assisting clients to mobilise.
Lucy is responsible for completing the care and domestic rotas. Lucy creates a Rota that supports the wishes of our clients, delivering call times that have been requested at assessment.
Carole is office based, managing the care reception. Carole assists both the Team Leaders and management in their day to day responsibilities.
Frequently Asked Questions about SERVE
How many Carers does SERVE employ?
SERVE employs 40 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SERVE to verify any information. View our terms and conditions. SERVE has an Enhanced Service - more info.