SERVE

8 West Street, Rushden NN10 0RT
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13 Reviews
  • SERVE, Rushden
Serve is a local charity that has supported elderly people and adults with disabilities in East Northants and the surrounding areas for over 40 years.

WINNER OF THE GREAT BRITISH CARE AWARDS-EAST MIDLANDS -CARE TEAM AWARD 2025!

Serve Home Care service helps people in the community to continue living happily in their own home, providing personal care such as washing and dressing, administering medication and preparing food.

Serve provides the following services:
•        Personal care, washing & dressing, medication, meals and more.
•        Shopping and cleaning for people in their own homes.
•        The Ron Manning Day and Activity Centre, offering a chance to socialise in a friendly atmosphere complete with a hot meal and refreshments.
•        Meals on Wheels (Rushden & Higham Ferrers).
•        Community transport, including minibuses and cars provided by volunteer drivers.
•        Well-being Trips e.g. days out, Pub lunches.
•        Countywide befriending.

Serve promotes independent living and encourages people to remain in their own homes as long as possible. Serve also promotes health and wellbeing through a range of activities.
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Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.11

These prices are only a guideline, please contact SERVE to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • SERVE

Person in charge

  • Samantha Horne (Care Manager)

SERVE Reviews (13)

Over all time SERVE has 13 reviews.

Overall Experience
  • 10
  • 1
  • 2
  • 0
  • 0
Date Published
  • 13
  • 0
  • 0
  • 0
  • 13
Reviewer Connection to SERVE
  • 10
  • 3
Total of 13, showing 1-13
Review from Rita S (Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service I received and also the carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S W (Daughter of Client) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
SERVE have looked after my mother very well, even calling out an ambulance and staying with my mother to reassure her until it arrived. SERVE always contact me if they have any concerns about mum's health and staff are always kind, helpful and professional.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Teresa T (Client) published on 1 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our regular care assistant we cannot fault in any way, efficient, friendly and trustworthy. If we have any downsides, it is that some of our replacements have not been as good, however, we are grateful for any help we may get. Overall, very happy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P W (Client) published on 1 March 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I like to have the same person to come each week.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret S (Client) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my view, the service is very satisfactory. The staff are invariably good and excellent. I personally look forward to the weekly visits and help given to me. The 'atmosphere' is always friendly and helpful, so definitely 'value for money'. Staff and management always helpful, with good information
every week as to who is coming, time, dates, etc.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sharon D (Daughter of Client) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall an excellent service. All members of staff/carers are polite and very helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jean S (Client) published on 11 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service 100%.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Geoffrey S (Client) published on 8 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my disability worsened during late 2018 I was recommended to contact SERVE and I cannot speak too highly of their services, facilities and the friendliness and professionalism of the staff. They go out of their way to be of assistance and have been most helpful in providing advice and mobility
items. Thank you very much.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Clara H (Client) assisted by family/friend published on 30 September 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some carers are better than others.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pearl A (Daughter of Client) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the punctuality of carer and all services offered from Serve. They have been invaluable since I have had a hip replacement (daughter) and we will continue to use this service as it also gives mum a fresh face each week into her home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maureen C (Client) published on 23 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lady who cleans for me does an excellent job and will willingly help with any small task I ask for help with. I don't want to change her.


Serve also does transport for myself and my husband for hospital or medical visits. The drivers are all helpful.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Barbara P (Client) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a service user of this agency since June 2015. I can honestly say that I could not be better cared for. All my carers are friendly, cheerful and very kind people who look after my every need. We have established a comfortable routine which if it ever needs to change due to appointments etc.
it is never a problem for them. I can't speak highly enough of this agency and all its staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P P (Client) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with all aspects of my care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Dec 2019

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (7)

Samantha

Samantha Horne

Job Title: Registered Care Manager Joined: 2019

Sam joined Serve in May 2019 and brings with her a wealth of care management knowledge, experience and qualifications. She is responsible for the overall safety and compliance for the service.

Kerry

Kerry Redman

Job Title: Deputy Care Manager Joined: 2021

Kerry started working with Serve in 2021 as a carer. Kerry has worked her way up the charity as a Team Leader and into her role as Deputy Care Manager, supporting the Care Manager day to day.

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Naomi Boxall

Job Title: Team Leader Joined: 2020

As a Team Leader, Naomi visits new customers, reviews our existing customers and line-manages our care staff to ensure standards are of the highest quality. Naomi is also Serve's Dignity Champion and for this role she supports staff, carers and volunteers to deliver services which promote individuals dignity at all times.

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Nicoleta Rotopanescu

Job Title: Team Leader Joined: 2023

Nicoleta supports our customers by completing in-depth assessments and checking in regularly to gain feedback on our services. Nicoleta also supports our staff by completing regular supervision and meetings.

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Paula Hamilton

Job Title: Team Leader Joined: 2024

Paula supports or customers by completing in depth assessments and gathering feedback from them regularly. Paula is Serve Home Care's Health and Safety lead which involves advising our staff on safe working practices and delivering training.

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Lucy Rice

Job Title: Scheduler Joined: 2011

Lucy is responsible for completing the care and domestic rotas. Lucy creates a Rota that supports the wishes of our clients, delivering call times that have been requested at assessment.

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Carole Masters

Job Title: Care Administrator Joined: 2019

Carole is office based, managing the care reception. Carole assists both the Team Leaders and management in their day to day responsibilities.

Frequently Asked Questions about SERVE

What Type of Services does SERVE offer?

SERVE offers Home Care.

How many Carers does SERVE employ?

SERVE employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SERVE to verify any information. View our terms and conditions. SERVE has an Enhanced Service - more info.