Serve is a local charity that has supported elderly people and adults with disabilities in East Northants and the surrounding areas for over 40 years.
WINNER OF THE GREAT BRITISH CARE AWARDS-EAST MIDLANDS -CARE TEAM AWARD 2025!
Serve Home Care service helps people in the community to continue living happily in their own home, providing personal care such as washing and dressing, administering medication and preparing food.
Serve provides the following services:
• Personal care,...
Serve is a local charity that has supported elderly people and adults with disabilities in East Northants and the surrounding areas for over 40 years.
WINNER OF THE GREAT BRITISH CARE AWARDS-EAST MIDLANDS -CARE TEAM AWARD 2025!
Serve Home Care service helps people in the community to continue living happily in their own home, providing personal care such as washing and dressing, administering medication and preparing food.
Serve provides the following services:
• Personal care, washing & dressing, medication, meals and more.
• Shopping and cleaning for people in their own homes.
• The Ron Manning Day and Activity Centre, offering a chance to socialise in a friendly atmosphere complete with a hot meal and refreshments.
• Meals on Wheels (Rushden & Higham Ferrers).
• Community transport, including minibuses and cars provided by volunteer drivers.
• Well-being Trips e.g. days out, Pub lunches.
• Countywide befriending.
Serve promotes independent living and encourages people to remain in their own homes as long as possible. Serve also promotes health and wellbeing through a range of activities.
Care Provided by SERVE
Types of Home Care
Visiting Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £33.50
The price(s) shown are provided by the agency. Contact SERVE for full pricing details and T&Cs.
Review from Rita S (Client / Service User) published on 26 April 2021 Submitted via Postal Card•
Overall Experience
Very pleased with the service I received and also the carers.
Very pleased with the service I received and also the carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S W (Daughter of Client) published on 7 April 2021 Submitted via Postal Card•
Overall Experience
SERVE have looked after my mother very well, even calling out an ambulance and staying with my mother to reassure her until it arrived. SERVE always contact me if they have any concerns about mum's health and staff are always kind, helpful and professional.
SERVE have looked after my mother very well, even calling out an ambulance and staying with my mother to reassure her until it arrived. SERVE always contact me if they have any concerns about mum's health and staff are always kind, helpful and professional.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Teresa T (Client / Service User) published on 1 March 2021 Submitted via Postal Card•
Overall Experience
Our regular care assistant we cannot fault in any way, efficient, friendly and trustworthy. If we have any downsides, it is that some of our replacements have not been as good, however, we are grateful for any help we may get. Overall, very happy.
Our regular care assistant we cannot fault in any way, efficient, friendly and trustworthy. If we have any downsides, it is that some of our replacements have not been as good, however, we are grateful for any help we may get. Overall, very happy.
Staff
Care / Support
No Rating
Management
Treated with Dignity
Value for Money
Review from P W (Client / Service User) published on 1 March 2021 Submitted via Postal Card•
Overall Experience
I like to have the same person to come each week.
I like to have the same person to come each week.
Staff
Care / Support
Management
No Rating
Treated with Dignity
Value for Money
Review from Margaret S (Client / Service User) published on 17 February 2021 Submitted via Postal Card•
Overall Experience
In my view, the service is very satisfactory. The staff are invariably good and excellent. I personally look forward to the weekly visits and help given to me. The 'atmosphere' is always friendly and helpful, so definitely 'value for money'. Staff and management always helpful, with good...
In my view, the service is very satisfactory. The staff are invariably good and excellent. I personally look forward to the weekly visits and help given to me. The 'atmosphere' is always friendly and helpful, so definitely 'value for money'. Staff and management always helpful, with good information every week as to who is coming, time, dates, etc.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sharon D (Daughter of Client) published on 17 February 2021 Submitted via Postal Card•
Overall Experience
Overall an excellent service. All members of staff/carers are polite and very helpful.
Overall an excellent service. All members of staff/carers are polite and very helpful.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jean S (Client / Service User) published on 11 February 2021 Submitted via Postal Card•
Overall Experience
Excellent service 100%.
Excellent service 100%.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Geoffrey S (Client / Service User) published on 8 April 2019 Submitted via Website•
Overall Experience
When my disability worsened during late 2018 I was recommended to contact SERVE and I cannot speak too highly of their services, facilities and the friendliness and professionalism of the staff. They go out of their way to be of assistance and have been most helpful in providing advice and...
When my disability worsened during late 2018 I was recommended to contact SERVE and I cannot speak too highly of their services, facilities and the friendliness and professionalism of the staff. They go out of their way to be of assistance and have been most helpful in providing advice and mobility items. Thank you very much.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Clara H (Client / Service User) published on 30 September 2016 Submitted via Review Postal Card•
Overall Experience
Some carers are better than others.
Some carers are better than others.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pearl A (Daughter of Client) published on 28 September 2016 Submitted via Review Postal Card•
Overall Experience
Very pleased with the punctuality of carer and all services offered from Serve. They have been invaluable since I have had a hip replacement (daughter) and we will continue to use this service as it also gives mum a fresh face each week into her home.
Very pleased with the punctuality of carer and all services offered from Serve. They have been invaluable since I have had a hip replacement (daughter) and we will continue to use this service as it also gives mum a fresh face each week into her home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Maureen C (Client / Service User) published on 23 September 2016 Submitted via Review Postal Card•
Overall Experience
The lady who cleans for me does an excellent job and will willingly help with any small task I ask for help with. I don't want to change her.
Serve also does transport for myself and my husband for hospital or medical visits. The drivers are all helpful.
The lady who cleans for me does an excellent job and will willingly help with any small task I ask for help with. I don't want to change her.
Serve also does transport for myself and my husband for hospital or medical visits. The drivers are all helpful.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Barbara P (Client / Service User) published on 8 February 2016 Submitted via Review Postal Card•
Overall Experience
I have been a service user of this agency since June 2015. I can honestly say that I could not be better cared for. All my carers are friendly, cheerful and very kind people who look after my every need. We have established a comfortable routine which if it ever needs to change due to appointments...
I have been a service user of this agency since June 2015. I can honestly say that I could not be better cared for. All my carers are friendly, cheerful and very kind people who look after my every need. We have established a comfortable routine which if it ever needs to change due to appointments etc. it is never a problem for them. I can't speak highly enough of this agency and all its staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P P (Client / Service User) published on 19 January 2016 Submitted via Review Postal Card•
Overall Experience
I am very pleased with all aspects of my care.
I am very pleased with all aspects of my care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 December 2019
Overall Good
CaringGood
EffectiveRequires improvement
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Samantha HorneJob Title Registered Care ManagerJoined 2019
Sam joined Serve in May 2019 and brings with her a wealth of care management knowledge, experience and qualifications. She is responsible for the overall safety and compliance for the service.
Kerry RedmanJob Title Deputy Care ManagerJoined 2021
Kerry started working with Serve in 2021 as a carer. Kerry has worked her way up the charity as a Team Leader and into her role as Deputy Care Manager, supporting the Care Manager day to day.
Naomi BoxallJob Title Team LeaderJoined 2020
As a Team Leader, Naomi visits new enquiries, reviews our existing customers and line-manages our care staff to ensure standards are of the highest...
As a Team Leader, Naomi visits new enquiries, reviews our existing customers and line-manages our care staff to ensure standards are of the highest quality. Naomi is our Dignity Champion, and for this role she supports staff, carers and volunteers to deliver services which promote individuals' dignity at all times. Naomi is Serve Home Care's Moving & Handling joint lead, which involves training our staff in safe working practices when assisting clients to mobilise.
Nicoleta RotopanescuJob Title Team LeaderJoined 2023
Nicoleta supports our customers by completing in-depth assessments and checking in regularly to gain feedback on our services. Nicoleta also supports our staff by completing regular supervision and meetings.
Hayley KingstonJob Title Team LeaderJoined 2025
Hayley supports our customers by completing in-depth assessments and gathering feedback from them regularly. Hayley is Serve Home Care's Moving &...
Hayley supports our customers by completing in-depth assessments and gathering feedback from them regularly. Hayley is Serve Home Care's Moving & Handling joint lead, which involves training our staff in safe working practices when assisting clients to mobilise.
Lucy RiceJob Title SchedulerJoined 2011
Lucy is responsible for completing the care and domestic rotas. Lucy creates a Rota that supports the wishes of our clients, delivering call times that have been requested at assessment.
Carole MastersJob Title Care AdministratorJoined 2019
Carole is office based, managing the care reception. Carole assists both the Team Leaders and management in their day to day responsibilities.
Frequently Asked Questions about SERVE
How many Carers does SERVE employ?
SERVE employs 40 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SERVE to verify any information. View our terms and conditions. SERVE has an Enhanced Service -what an Enhanced Service includes.
