Choice Care

Suite 16, Blackburn Enterprise Centre, Furthergate, Blackburn BB1 3HQ
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8.2 15 Reviews
  • Choice Care, Blackburn
Choice Care provides a wide range of care at home solutions to a wide range of people. Their ethos is to provide the best in class care for their clients, bridging the gap between care and nursing. They achieve this by employing the best local qualified and experienced carers who are trained and led by an experienced and qualified Registered Nurse.

Of course, their focus is on the clients themselves, but often the issue is not with the client but with the difficulties that exist when those closest to them live a distance away and have to manage the difficulties balancing family and professional lives with supporting a family member, usually a parent. Choice Care’s structure and experience means they can be that link between managing a persons care and the family.

Their clients include those with physical difficulties, sensory impairment, dementia, and those approaching the end of life. They might include people whom have conditions such as MS, a stroke, arthritis etc. They provide general in-depth personal care and support, as well as post-hospital support, medication management and end of life care.

The team also take non-invasive observations in line with the NHS RESTORE2 programme including heart rate, pulse, blood oxygen levels, blood pressure etc to help determine if something is happening. This early detection of an issue leads to quicker referral to health professionals, early intervention, and better outcomes for clients.

Carers complete all regulatory training supplemented by additional specialist training, for example in end of life care, sensory impairment, Parkinson’s, and are assigned work on the basis of the best interests of the client. They ensure that a person's care is delivered with reliability, consistently but with enough flexibility to be able to respond to a person's needs.
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Care Provided by Choice Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25
  • Weekly Live-in Care Fees: from £1495

We apply our fees on an hourly basis. For a copy of our Terms and conditions please ring the office.

These prices are only a guideline, please contact Choice Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Sky Futures Ltd

Person in Charge

  • Andrew Key (Registered Manager)

Choice Care Reviews (15)

8.2

Choice Care has a Review Score of 8.2 (8.162) out of 10, based on 6 reviews in the last 2 years.
Over all time Choice Care has 15 reviews.

Overall Experience
  • 6
  • 4
  • 2
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  • 1
Date Published
  • 15
  • 3
  • 5
  • 6
  • 9
Reviewer Connection to Choice Care
  • 8
  • 3
  • 2
  • 1
  • 1
Total of 15, showing 1-15
Review from L B (Son of Client) published on 7 November 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Overall some of the carers are okay were some are just lazy. As a fact at the moment the two carers that come in the morning sit in there car for ten minutes playing on there phones. They come in but almost sure there not even washing my mum. She smells down below and her hair needs washing as she's
itching. Also on occasions been left in the same underwear. Some of the other carers are really good depends who comes. On occasions there in and out in ten minutes and less. Yet again this morning she's not been washed and her head is itching. This isn't personal care this is neglect.
Reply from Fiona Key, Director at Choice Care
I'm sorry that you felt unable to talk to us about your concerns prior to this review. One of our supervisors has now been to see you this week to discuss your concerns, which we are now…read more
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Review from Sarah Q (Client) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used this service since 2020.
Firstly, as a carer for my husband. I retain a carer on a once-a-week basis for 1 hour in order to keep the connection open, so to speak.
Reply from Andrew Key, Registered Manager at Choice Care
Thank you so much for your kind review. It was a privilege to look after your husband and we are so pleased that you were so happy with our service that you continued with our visits once a week.
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Review from Julie D (Daughter of Client) published on 30 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has had carers for over 12 months now and we have had some issues which hopefully have now been resolved.
Our family were going to change the care team but we realise that the grass is not always greener on the other side and things could get much worse. My mother likes a set routine and
familiarity so changing carers could be detrimental.
After discussion with Choice Care managers
We have increased my mother's care hours which seems to have sorted issues out.
It gives carers more time to do their jobs properly and spend some time talking to my mother. She is much happier as she now has a small bank of carers looking after her and she actually looks forward to their visits and getting to know them better.
Reply from Liz Logan, Care Manager at Choice Care
Thank you so much for your thoughtful feedback. We are truly pleased that previous concerns have been worked through and addressed resulting in a positive outcome. It means a great deal that our team…read more
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Review from Ann W (Wife of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From November 2024 to March 2025 . Choice Care cared for my husband. Every carer treated him like a family member . They could not do enough for him . Making sure he was comfortable before they left .We could not have wished for better support and care .
Reply from Liz Logan, Care Manager at Choice Care
Thank you so much for your kind words, it means the world to us to hear that your husband felt like part of the family because this is exactly how we hope every person in our care feels. We are truly…read more
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Review from C H (Brother of Client) published on 3 April 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Choice Care office staff are terrible, they tried to put my brother to bed 7:45pm. He is in a wheelchair and 50+ years old and feels like they are bullying him. New staff all the time and some only last a week. I have had to get cameras in the home because you do not know who's coming and some of the
new staff look like they have been sent by the job centre and do not want to do the job. He is stuck with them as he can not afford to go elsewhere. So social services left us with this mess.
Reply from Elizabeth Logan, Manager at Choice Care
Whilst we are saddened to read your feedback we thank you for sharing your concerns, we take all feedback seriously and are committed to maintaining the highest standards of care. Please rest assured…read more
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Review from Megan H (Client) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had Choice Care since about September, they are great for me. Keeps my independence and dignity. They are helpful, I have three children with additional needs, they help with my bedding too. Someone is available to speak to when needed, thank you so much.
Reply from Alisha Finn, Manager at Choice Care
Thank you for your positive words. We strive to ensure the best care is delivered to all of our service users and ensure there is always somebody available at the end of the phone to discuss anything…read more
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Review from Anita H (Daughter of Client) published on 10 February 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Not for the first time has my mother been given the wrong medication by the same carer. This happened again yesterday, 31.1.23, when mum was administered her night-time medication (which includes sleep aids) as the morning medication. How hard can it be to administer medications that are blister packed
and clearly marked for the time of day?
We, as a family have recently taken time, money, and not to mention severe emotional hardship with making the hard decision to rehabilitate mum for sleeping and eating issues, which took 6 weeks and a lot of tears for her to be able to sleep at night and remain awake during the day.
This carer is still employed by yourselves and is a liability to your company.
You should do the right thing for your company and your clients, and remove this 'liability' rather than slap their hands again.
Reply from Jenny Booth, Manager at Choice Care
Thank you for bringing this to my attention and lovely to speak to you yesterday, as I assured you this is not the practice that we strive to deliver. I can assure you that this matter has been dealt…read more
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Review from Denise M (Daughter of Client) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has excellent carers. Choice Care has provided a regular group of carers, all understand Mum's needs and ensure she is always well looked after and safe.
Without such support, Mum would be isolated and alone.
I cannot fault the care she receives and am extremely grateful.
Reply from Alisha Finn, Manager at Choice Care
Wonderful feedback, thank you for your kind words. We aim to provide the highest quality of care to all of our service users and any feedback we receive from service users and their families or loved…read more
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Review from S C (Client) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some good experience. The ladies, in most instances, do what is asked of them. Sometimes we have communication difficulties.
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Review from Rose Y (Client) published on 27 October 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some carers can't get out of the house fast enough. Some can't boil an egg. I tell them how to do it. The carers that come vary in their devotion to the job. Also, the times they come is always changing, e.g. my breakfast can be 7:45 am, 8 am or 8:30 am and the same as tea time, it could be 4 pm - 4:30
pm or 5 pm. This in my experience isn't good.
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Review from Alan D (Client) published on 18 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the care is good, the management doesn't seem to pass messages on when something occurs, yet informed the persons left the employment which is rather agitating.
Not a shower for six months, only a bed bath, awaiting assessment.
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Review from J H D (Client) published on 3 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, the carers are very helpful and nearly always ask if there is anything else they can do.
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Review from Cyril S (Wife of Client) published on 29 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After using this service for 5 months I am very satisfied with the care provided. Most of the carers are very helpful and cheerful and willing to help in any way.
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Review from Caerwen B (Client) published on 29 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The visiting carers have been brilliant, very caring and excellent with my son. The only problem that has ever occurred was when I had a constant change of carers and my 2-year-old son became distressed. They addressed this and I now have one regular carer.
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Review from Brian H (Client) published on 28 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The main carers you presently assigned to me being all are giving me the best care I could have asked for. All being that my legs have never looked or felt better in a very long time. I would like to say especially that my morning carer makes my day as she comes in so full of life and makes you feel
that she really does care for the person . She is not shy and comes across as a very open minded person. The other girls are almost the same as her except I see her first thing everyday she is on duty. THANK YOU KEEP UP THE GOOD WORK
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Current Review Score: 8.2 (8.162)

Overview of Review Score

The Review Score of 8.2 (8.162) out of 10 for Choice Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.912 for Choice Care is calculated as follows: ( (17 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 34 Ratings = 3.912
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choice Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Frequently Asked Questions about Choice Care

What Type of Services does Choice Care offer?

Choice Care offers Home Care.

How many Carers does Choice Care employ?

Choice Care employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choice Care to verify any information. View our terms and conditions. Choice Care has an Enhanced Service - more info.