Always Care, First Floor, West Wing, The Kingswood Foundation Estate, Britannia Road, Kingswood, Bristol, South Gloucestershire BS15 8BD

Always Care

First Floor, West Wing, The Kingswood Foundation Estate, Britannia Road, Kingswood, Bristol BS15 8BD

4 Reviews

Care Provided by Always Care

Contract Durations

Ongoing / Long Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Medication Assistance (Oral)
Companionship

Household Services

Food Preparation & Serving
Laundry Service

Other Care Provided

Dementia
Palliative / End of Life Care
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment

Review from I L (Husband of Client) published on 28 November 2019 Submitted via Postal Card • Report

Overall Experience

I really cannot fault the care given to my wife under very trying circumstances. She is physically disabled and cannot stand unaided and has dementia. My wife is 88 soon and I am 94 years of age.

Reply from Tracy Alway, Registered Manager at Always Care

Thank you very much for this review. It is an honour and privilege to care for your wife.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Julie J (Daughter of Client) published on 21 November 2019 Submitted via Website • Report

Overall Experience

The team are extremely friendly, approachable, reliable, trustworthy, adaptable and supportive. My parents were a little resistant at first but things are starting to settle and they are coming to terms with the fact that they need a little help/support. They currently receive a small package of support

- their choice - but I feel reassured that Star Care will contact me if they have any worries or concerns. My mother is in and out of hospital - which can be a bit tricky for Star Care to accommodate - this is mainly due to hospital discharge but they do their best and often go that extra mile. Mum was over the moon that some of the carers had planned to visit her whilst in hospital. Brilliant job and well done Star Care.

Reply from Tracy Alway at Always Care

Thank you for this lovely review. We are very proud of our carers, and the care they deliver. We are very happy to know that you have peace of mind knowing your parents are well looked after by our…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Gil B (Daughter of Client) published on 25 March 2019 Submitted via Website • Report

Overall Experience

Excellent service, friendly staff nothing too much trouble for the ladies attending my mother. She looks forward to their visits and having a chat, bit apprehensive to start but mum has settled into a routine and is soldiering on well.

Reply from Tracy Alway at Always Care

Thank you very much for your lovely review.
I will pass your remarks on to our team of carers.
We are so pleased Mum has settled well, anything we can do to make things easier, don't hesitate to…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Michael P (Son of Client) published on 19 March 2018 Submitted via Website • Report

Overall Experience

Cannot fault their care and attitude to my parents. They go above and beyond the call of duty and have become more like friends to my parents than careers.
They treat with dignity and a positively cheerful attitude.
They have battled to get to my parents in the recent dreadful snowy conditions.
I

have complete peace of mind knowing my parents are in the capable hands of Star Care.
They always inform me of any changes in my parents' health or home situation.
Well done and thank you Star Care for a wonderful service you should be proud of.

Reply from Tracy Alway, Registered Manager at Always Care

Thank you for this wonderful review.
So lovely to have feedback like this. The carers are wonderful and so very committed to their job role. Our service users become like our own family, so their…read more