Star Care (Bristol) Ltd

Unit 63 Station Road Workshops, Station Road, Kingswood, Bristol BS15 4PJ

Star Care (Bristol) Ltd is a small family run home care company.

Star Care pride in enabling individuals with various needs to live as independently as possible within the client's homes and community, giving outstanding 'CARE AS IT SHOULD BE' at all times.

Owner : Star Care (Bristol) Ltd

Person in charge: Tracy Alway (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: Adult Care (18+)

Care Offered: Call in Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Physical Disability • Sensory Impairment • Sit in Service

Overview of Review Score

The Review Score of 9.3 out of 10 for Star Care (Bristol) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up of Average Rating of Reviews (maximum of 5 points) and Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating of all Reviews in the last 24 months. For each review the Home Care Provider is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Provider receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5.000 for Star Care (Bristol) Ltd is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 1th = 0.1)

    The 5 points relating to the number of Positive Reviews for Star Care (Bristol) Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months. then it will not have a Review Score.

9.3 Star Care (Bristol) Ltd has a Review Score of 9.3 (9.250) out of 10 based on reviews in the last 2 years. Over all time Star Care (Bristol) Ltd has 4 reviews with an Average Rating of 5 out of 5.

Average Ratings

  • 4
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Average Rating:  Average rating  5 out of 5

I really cannot fault the care given to my wife under very trying circumstances. She is physically disabled and cannot stand unaided and has dementia. My wife is 88 soon and I am 94 years of age.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Tracy Alway, Registered Manager at Star Care (Bristol) Ltd responded to this review on 28 Nov 2019:

Thank you very much for this review. It is an honour and privilege to care for your wife.

Average Rating:  Average rating  5 out of 5

The team are extremely friendly, approachable, reliable, trustworthy, adaptable and supportive. My parents were a little resistant at first but things are starting to settle and they are coming to terms with the fact that they need a little help/support. They currently receive a small package of support
- their choice - but I feel reassured that Star Care will contact me if they have any worries or concerns. My mother is in and out of hospital - which can be a bit tricky for Star Care to accommodate - this is mainly due to hospital discharge but they do their best and often go that extra mile. Mum was over the moon that some of the carers had planned to visit her whilst in hospital. Brilliant job and well done Star Care.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Tracy Alway at Star Care (Bristol) Ltd responded to this review on 20 Nov 2019:

Thank you for this lovely review. We are very proud of our carers, and the care they deliver. We are very happy to know that you have peace of mind knowing your parents are well looked after by our team.
Thank you from all of us here at Star Care (Bristol) Ltd.

Average Rating:  Average rating  5 out of 5

Excellent service, friendly staff nothing too much trouble for the ladies attending my mother. She looks forward to their visits and having a chat, bit apprehensive to start but mum has settled into a routine and is soldiering on well.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Tracy Alway at Star Care (Bristol) Ltd responded to this review on 25 Mar 2019:

Thank you very much for your lovely review.
I will pass your remarks on to our team of carers.
We are so pleased Mum has settled well, anything we can do to make things easier, don't hesitate to contact us.

Average Rating:  Average rating  5 out of 5

Cannot fault their care and attitude to my parents. They go above and beyond the call of duty and have become more like friends to my parents than careers.
They treat with dignity and a positively cheerful attitude.
They have battled to get to my parents in the recent dreadful snowy conditions.
I
have complete peace of mind knowing my parents are in the capable hands of Star Care.
They always inform me of any changes in my parents' health or home situation.
Well done and thank you Star Care for a wonderful service you should be proud of.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Tracy Alway, Registered Manager at Star Care (Bristol) Ltd responded to this review on 19 Mar 2018:

Thank you for this wonderful review.
So lovely to have feedback like this. The carers are wonderful and so very committed to their job role. Our service users become like our own family, so their care and well being is paramount, and is not ever compromised.
We are so pleased you chose us to care for Mum and Dad.

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Care Quality Commission (CQC) Rating

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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