Over all time TLC Community Services Ltd has 1 review.
Overall Experience
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Review from Christine F (Daughter of Client) published on 24 March 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Everyone has worked hard to support my mum. Staff are honest, compassionate and caring in their roles and have been dependable and consistent. We have valued their help and this has extended to listening to myself and my brother, who have often struggled seeing our mum's health and wellbeing deteriorating.
I would recommend this Agency to anyone who needs care in their own home. Without the support that the team at TLC provided we would have struggled to care for our mam properly at home. We want to pass on our appreciation and thanks for the ongoing support you have all provided to us as a family. Without your ongoing care we would not have managed. We are grateful and wanted to let you all know how much easier you made it for us and how we felt confident knowing we had you looking after our mam.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
11 Aug 2023
Overall
Requires improvement
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about TLC Community Services Ltd
What Type of Services does TLC Community Services Ltd offer?
TLC Community Services Ltd offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact TLC Community Services Ltd to verify any information. View our terms and conditions. TLC Community Services Ltd has an Basic Service - more info.