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Total Living Care

Kindersley House, Alton Road, Ross-on-Wye, Herefordshire HR9 5ND
Total Living Care Logo
Total Living Care logo
Total Living Care, Ross-on-Wye
Total Living Care, Ross-on-Wye
Total Living Care, Ross-on-Wye

Total Living Care is a well established and highly regarded care agency focused on clients in Ross on Wye and the surrounding area.

TLC provides domiciliary care (regular short visits) and live-in care (full-time, round the clock care). The total home care services cover all aspects of social care. TLC provides care to private clients and is proud to be selected to provide home care services to Herefordshire Council and...  

Care Provided by Total Living Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £25.08
  • Weekly Live-in Care Fees: from £1,064
The price(s) shown are provided by the agency. Contact Total Living Care for full pricing details and T&Cs.

Contact Total Living Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Viventis Ltd
  • Private Owned

Person in charge

  • Tracy Lloyd (Manager)

Total Living Care Reviews (19)

9.3

Total Living Care has a Review Score of 9.3 (9.35) out of 10, based on 6 reviews in the last 2 years. Over all time Total Living Care has 19 reviews.

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Showing 19 reviews matching selected criteria
Review from P C (Wife of Client) published on 3 September 2025 Submitted via Postal Card
Overall Experience

My husband's carers have been unfailingly kind, efficient and patient. He is very well cared for. It is exceptional service.

Reply from James Lloyd, Director at Total Living Care

Thank you for that lovely review. I will pass on the comments to the carers.

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Review from Maron B (Client / Service User) published on 28 March 2025 Submitted via Postal Card
Overall Experience

The carers that I have had have been the best, made sure I've got everything I need, they couldn't do more and I am very happy with them. And I thank them.

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Review from Nicholas J (Client / Service User) published on 27 March 2025 Submitted via Postal Card
Overall Experience

I found everyone I dealt with was extremely excellent, knowledgeable and sympathetic, so thanks very much to all and very professional.

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Review from Sheila S (Client / Service User) published on 25 March 2025 Submitted via Postal Card
Overall Experience

I found the carers to be friendly, helpful and polite on a daily basis. Nothing was too much trouble and they were always willing to help. I must admit, though, to being a little surprised as to the lack of many with regard to the simplest of cooking skills!! (I should add I never asked for anything difficult!)

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Review from A R (Wife of Client) published on 25 March 2025 Submitted via Postal Card
Overall Experience

Another year of excellent care for my husband and support for me.

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Review from Jane P (Daughter of Client) published on 25 March 2025 Submitted via Website
Overall Experience

My mother has been receiving care visits, following her discharge from hospital with a fast-track end-of-life care package. I cannot express enough how grateful we are for the exceptional service they have provided during this incredibly difficult time. From the very beginning, the management worked swiftly to ensure my mother could come home, which has made such a positive difference in her comfort. The carers themselves are absolutely wonderful. They are incredibly compassionate, respectful, and attentive to my mother's needs, always ensuring she is comfortable, well-cared for, and has everything she needs. They approach their work with kindness and professionalism, which has brought us great relief. I also appreciate the app provided by the agency, which, since I don't live with my mother, allows me to stay updated on each visit. The quality of care, combined with excellent communication has made this challenging time much easier to navigate.

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Review from A M (Client / Service User) published on 11 October 2023 Submitted via Postal Card
Overall Experience

The carers are lovely. The family would like Total Living Care to keep in touch if there is a problem.

Reply from James Lloyd, Director at Total Living Care

Thank you for that review. We love looking after you.

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Review from Mandie W (Daughter of Client) published on 22 September 2023 Submitted via Postal Card
Overall Experience

Excellent care agency. Management is very accommodating if time changes re: visits of carers are requested re: appointments. Cares are always polite and meet Mum's needs with dignity and their sense of humour is exceptional. They really do go above and beyond the call of duty.

Reply from James Lloyd, Director at Total Living Care

Thank you so much for that lovely review. The carers love visiting your mum.

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Review from B D (Client / Service User) published on 22 September 2023 Submitted via Postal Card
Overall Experience

Very satisfactory mainly.

Reply from James Lloyd, Director at Total Living Care

Thank you for that kind review. Always a pleasure.

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Review from S P (Wife of Client) published on 21 July 2021 Submitted via Postal Card
Overall Experience

Good, reliable service.

Reply from James Lloyd, Director at Total Living Care

Thank you Sue. Really glad to see that you recommend us. It's a pleasure to be of service to you both.

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Review from George C (Client / Service User) published on 8 July 2021 Submitted via Postal Card
Overall Experience

My carers are friendly and helpful.

Reply from James Lloyd, Director at Total Living Care

Many thanks for your review and the kind words about the carers.

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Review from Jean F (Client / Service User) published on 9 April 2021 Submitted via Postal Card
Overall Experience

Very good, also very helpful. Cannot fault any staff.

Reply from James Lloyd, Director at Total Living Care

Thank you so much for this positive review. The carers will get a real boost knowing how much you value them.

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Review from Sandra M (Wife of Client) published on 9 April 2021 Submitted via Postal Card
Overall Experience

I have found all the carers coming to help with my husband very good. It would be nice if I heard from the office more as sometimes I don't know which carers are coming, but having said that, when I ring them, they are very helpful. No problems.

Reply from James Lloyd, Director at Total Living Care

Thank you for that review. We will make sure we provide the paper booking sheet to you from now on. Apologies for any inconvenience.

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Review from A O (Son of Client) published on 9 April 2021 Submitted via Postal Card
Overall Experience

My mother and I are extremely impressed by the calm, friendly and compassionate nature of the care workers. They are very helpful and considerate of my mother's problems and seem both professional and sincere in their treatment.

Reply from James Lloyd, Director at Total Living Care

Many thanks for that glowing reference. The carers will be really happy to know that you appreciate their work.

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Review from S R (Daughter of Client) published on 1 April 2021 Submitted via Postal Card
Overall Experience

The care my mother receives is excellent. The carers are in contact with me regularly, and we share Mum's care between us.

Reply from James Lloyd, Director at Total Living Care

Thank you so much for this lovely review. The carers love looking after your mum, and this will mean a lot to them.

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Review from P F (Wife of Client) published on 11 March 2021 Submitted via Postal Card
Overall Experience

Our experience id carers prior to Total Living Care has at times bee disheartening. Total Living Care has, however, restored our confidence, they care highly recommend by someone, and they have lived up to their well-deserved reputation.

Reply from James Lloyd, Director at Total Living Care

Thank you very much for your feedback. This is greatly appreciated.

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Review from Ann P (Client / Service User) published on 2 March 2021 Submitted via Postal Card
Overall Experience

Carers look after me and treat me with dignity; some have become friends. They are reliable and friendly.

Reply from James Lloyd, Director at Total Living Care

Many thanks for sending in this review for us, Ann.

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Review from J G (Client / Service User) published on 2 March 2021 Submitted via Postal Card
Overall Experience
I have been treated very well.

All staff are pleased to help and most considerate.

Reply from James Lloyd, Director at Total Living Care

Many thanks for sending in this review for us, Joy.

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Review from A P (Client / Service User) published on 29 November 2019 Submitted via Postal Card
Overall Experience

Carers prompt, friendly and provide a caring service. Management good and helpful, listening to personal needs/requirements.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 April 2019
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Total Living Care.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Total Living Care.

Meet the Team (1)

Tracy Lloyd Job Title: Manager / Director Joined: 2008
Tracy Lloyd

Registered General Nurse for more than 30 years with active PIN. Registered Manager of TLC since 2008.

Frequently Asked Questions about Total Living Care

How many Carers does Total Living Care employ?

Total Living Care employs 50 carers.

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