Total Living Care

Kindersley House, Alton Road, Ross-on-Wye HR9 5ND
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9.7 19 Reviews
  • Total Living Care, Ross-on-Wye
Total Living Care is a well established and highly regarded care agency focused on clients in Ross on Wye and the surrounding area.

TLC provides domiciliary care (regular short visits) and live-in care (full-time, round the clock care). The total home care services cover all aspects of social care. TLC provides care to private clients and is proud to be selected to provide home care services to Herefordshire Council and Merton House Holiday Hotel.

Initial care assessments are carried out by a Registered General Nurse to ensure that the service is tailored to the needs of every client. Carers all undergo DBS (Disclosure and Barring Service) checks and undergo training and supervision throughout their employment.

TLC has a happy and well-trained workforce ensuring consistency of care for all clients.

The TLC Live-in Care service has been operating since 1998 and has delivered care that has transformed the lives of clients and their families.

Testimonials and case studies are available on the company website.
The office staff are always keen to discuss client needs and how they can help to make life easier.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.08
  • Weekly Live-in Care Fees: from £1064

These prices are only a guideline, please contact Total Living Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Viventis Ltd

Person in charge

  • Tracy Lloyd (Manager)

Total Living Care Reviews (19)

9.7

Total Living Care has a Review Score of 9.7 (9.730) out of 10, based on 9 reviews in the last 2 years.
Over all time Total Living Care has 19 reviews.

Overall Experience
  • 14
  • 4
  • 1
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Date Published
  • 19
  • 6
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  • 9
  • 10
Reviewer Connection to Total Living Care
  • 10
  • 5
  • 3
  • 1
Total of 19, showing 1-19
Review from P C (Wife of Client) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband's carers have been unfailingly kind, efficient and patient. He is very well cared for. It is exceptional service.
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Review from Maron B (Client) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers that I have had have been the best, made sure I've got everything I need, they couldn't do more and I am very happy with them. And I thank them.
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Review from Nicholas J (Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found everyone I dealt with was extremely excellent, knowledgeable and sympathetic, so thanks very much to all and very professional.
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Review from Sheila S (Client) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the carers to be friendly, helpful and polite on a daily basis. Nothing was too much trouble and they were always willing to help. I must admit, though, to being a little surprised as to the lack of many with regard to the simplest of cooking skills!! (I should add I never asked for anything
difficult!)
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Review from A R (Wife of Client) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Another year of excellent care for my husband and support for me.
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Review from Jane P (Daughter of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been receiving care visits, following her discharge from hospital with a fast-track end-of-life care package. I cannot express enough how grateful we are for the exceptional service they have provided during this incredibly difficult time. From the very beginning, the management worked
swiftly to ensure my mother could come home, which has made such a positive difference in her comfort. The carers themselves are absolutely wonderful. They are incredibly compassionate, respectful, and attentive to my mother's needs, always ensuring she is comfortable, well-cared for, and has everything she needs. They approach their work with kindness and professionalism, which has brought us great relief. I also appreciate the app provided by the agency, which, since I don't live with my mother, allows me to stay updated on each visit. The quality of care, combined with excellent communication has made this challenging time much easier to navigate.
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Review from A M (Client) assisted by family/friend published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are lovely. The family would like Total Living Care to keep in touch if there is a problem.
Reply from James Lloyd, Director at Total Living Care

Thank you for that review. We love looking after you.

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Review from Mandie W (Daughter of Client) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care agency. Management is very accommodating if time changes re: visits of carers are requested re: appointments. Cares are always polite and meet Mum's needs with dignity and their sense of humour is exceptional. They really do go above and beyond the call of duty.
Reply from James Lloyd, Director at Total Living Care

Thank you so much for that lovely review. The carers love visiting your mum.

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Review from B D (Client) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfactory mainly.
Reply from James Lloyd, Director at Total Living Care

Thank you for that kind review. Always a pleasure.

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Review from S P (Wife of Client) published on 21 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good, reliable service.
Reply from James Lloyd, Director at Total Living Care

Thank you Sue. Really glad to see that you recommend us. It's a pleasure to be of service to you both.

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Review from George C (Client) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are friendly and helpful.
Reply from James Lloyd, Director at Total Living Care

Many thanks for your review and the kind words about the carers.

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Review from Jean F (Client) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, also very helpful. Cannot fault any staff.
Reply from James Lloyd, Director at Total Living Care

Thank you so much for this positive review. The carers will get a real boost knowing how much you value them.

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Review from Sandra M (Wife of Client) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have found all the carers coming to help with my husband very good. It would be nice if I heard from the office more as sometimes I don't know which carers are coming, but having said that, when I ring them, they are very helpful. No problems.
Reply from James Lloyd, Director at Total Living Care

Thank you for that review. We will make sure we provide the paper booking sheet to you from now on. Apologies for any inconvenience.

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Review from A O (Son of Client) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and I are extremely impressed by the calm, friendly and compassionate nature of the care workers. They are very helpful and considerate of my mother's problems and seem both professional and sincere in their treatment.
Reply from James Lloyd, Director at Total Living Care

Many thanks for that glowing reference. The carers will be really happy to know that you appreciate their work.

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Review from S R (Daughter of Client) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives is excellent. The carers are in contact with me regularly, and we share Mum's care between us.
Reply from James Lloyd, Director at Total Living Care

Thank you so much for this lovely review. The carers love looking after your mum, and this will mean a lot to them.

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Review from P F (Wife of Client) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience id carers prior to Total Living Care has at times bee disheartening. Total Living Care has, however, restored our confidence, they care highly recommend by someone, and they have lived up to their well-deserved reputation.
Reply from James Lloyd, Director at Total Living Care

Thank you very much for your feedback. This is greatly appreciated.

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Review from Ann P (Client) assisted by family/friend published on 2 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers look after me and treat me with dignity; some have become friends. They are reliable and friendly.
Reply from James Lloyd, Director at Total Living Care

Many thanks for sending in this review for us, Ann.

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Review from J G (Client) published on 2 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated very well.
All staff are pleased to help and most considerate.
Reply from James Lloyd, Director at Total Living Care

Many thanks for sending in this review for us, Joy.

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Review from A P (Client) published on 29 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers prompt, friendly and provide a caring service. Management good and helpful, listening to personal needs/requirements.
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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Total Living Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Total Living Care is calculated as follows: ( (44 Excellents x 5) + (9 Goods x 4) ) ÷ 53 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Total Living Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Tracy

Tracy Lloyd

Job Title: Manager / Director Joined: 2008

Registered General Nurse for more than 30 years with active PIN. Registered Manager of TLC since 2008.

Frequently Asked Questions about Total Living Care

What Type of Services does Total Living Care offer?

Total Living Care offers Home Care.

How many Carers does Total Living Care employ?

Total Living Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Total Living Care to verify any information. View our terms and conditions. Total Living Care has an Enhanced Service - more info.