





Total Living Care is a well established and highly regarded care agency focused on clients in Ross on Wye and the surrounding area.
TLC provides domiciliary care (regular short visits) and live-in care (full-time, round the clock care). The total home care services cover all aspects of social care. TLC provides care to private clients and is proud to be selected to provide home care services to Herefordshire Council and...
Care Provided by Total Living Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £25.08
- Weekly Live-in Care Fees: from £1,064
Contact Total Living Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- Viventis Ltd
- Private Owned
Person in charge
- Tracy Lloyd (Manager)
Total Living Care Reviews (19)
Total Living Care has a Review Score of 9.3 (9.35) out of 10, based on 6 reviews in the last 2 years.
Over all time Total Living Care has 19 reviews.
My husband's carers have been unfailingly kind, efficient and patient. He is very well cared for. It is exceptional service.
Thank you for that lovely review. I will pass on the comments to the carers.
The carers that I have had have been the best, made sure I've got everything I need, they couldn't do more and I am very happy with them. And I thank them.
I found everyone I dealt with was extremely excellent, knowledgeable and sympathetic, so thanks very much to all and very professional.
I found the carers to be friendly, helpful and polite on a daily basis. Nothing was too much trouble and they were always willing to help. I must admit, though, to being a little surprised as to the lack of many with regard to the simplest of cooking skills!! (I should add I never asked for anything difficult!)
Another year of excellent care for my husband and support for me.
My mother has been receiving care visits, following her discharge from hospital with a fast-track end-of-life care package. I cannot express enough how grateful we are for the exceptional service they have provided during this incredibly difficult time. From the very beginning, the management worked swiftly to ensure my mother could come home, which has made such a positive difference in her comfort. The carers themselves are absolutely wonderful. They are incredibly compassionate, respectful, and attentive to my mother's needs, always ensuring she is comfortable, well-cared for, and has everything she needs. They approach their work with kindness and professionalism, which has brought us great relief. I also appreciate the app provided by the agency, which, since I don't live with my mother, allows me to stay updated on each visit. The quality of care, combined with excellent communication has made this challenging time much easier to navigate.
The carers are lovely. The family would like Total Living Care to keep in touch if there is a problem.
Thank you for that review. We love looking after you.
Excellent care agency. Management is very accommodating if time changes re: visits of carers are requested re: appointments. Cares are always polite and meet Mum's needs with dignity and their sense of humour is exceptional. They really do go above and beyond the call of duty.
Thank you so much for that lovely review. The carers love visiting your mum.
Very satisfactory mainly.
Thank you for that kind review. Always a pleasure.
Good, reliable service.
Thank you Sue. Really glad to see that you recommend us. It's a pleasure to be of service to you both.
My carers are friendly and helpful.
Many thanks for your review and the kind words about the carers.
Very good, also very helpful. Cannot fault any staff.
Thank you so much for this positive review. The carers will get a real boost knowing how much you value them.
I have found all the carers coming to help with my husband very good. It would be nice if I heard from the office more as sometimes I don't know which carers are coming, but having said that, when I ring them, they are very helpful. No problems.
Thank you for that review. We will make sure we provide the paper booking sheet to you from now on. Apologies for any inconvenience.
My mother and I are extremely impressed by the calm, friendly and compassionate nature of the care workers. They are very helpful and considerate of my mother's problems and seem both professional and sincere in their treatment.
Many thanks for that glowing reference. The carers will be really happy to know that you appreciate their work.
The care my mother receives is excellent. The carers are in contact with me regularly, and we share Mum's care between us.
Thank you so much for this lovely review. The carers love looking after your mum, and this will mean a lot to them.
Our experience id carers prior to Total Living Care has at times bee disheartening. Total Living Care has, however, restored our confidence, they care highly recommend by someone, and they have lived up to their well-deserved reputation.
Thank you very much for your feedback. This is greatly appreciated.
Carers look after me and treat me with dignity; some have become friends. They are reliable and friendly.
Many thanks for sending in this review for us, Ann.
All staff are pleased to help and most considerate.
Many thanks for sending in this review for us, Joy.
Carers prompt, friendly and provide a caring service. Management good and helpful, listening to personal needs/requirements.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 April 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Total Living Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Total Living Care.
Meet the Team (1)
Registered General Nurse for more than 30 years with active PIN. Registered Manager of TLC since 2008.
Frequently Asked Questions about Total Living Care
How many Carers does Total Living Care employ?
Total Living Care employs 50 carers.
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