Review from Brenda T (Client) published on 1 April 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
The carers were all extremely friendly, helpful, cheerful and kind. I fell in January and broke my ankle in 4 places and my right elbow. I was discharged from hospital on February 2nd and have had Waveney Home First carers from then until today. I had non-weight-bearing plasters on both my right leg
and my right arm. I had 2 carers 4 times a day at first and they used a hoist to lift me in and out of bed and administered my medications. They gave me a bed bath every morning and put my body creams on my arms and legs. Over the last 6 weeks, their visits were reduced to 2 carers twice a day morning and evening and then, when I was no longer needing to be hoisted into and out of bed, to just one carer morning and evening. I am now without plaster casts and am able to walk with the help of a zimmer frame. Today has been the carers final visit. I thank them all and think they are an excellent team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
9 Feb 2018
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
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Ticks and crosses
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There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Waveney Home First offers Home Care.
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