Prime Care & Domestic Services Ltd

Office G1, The Enterprise Village, Prince Albert Gardens, Grimsby DN31 3AT
Review Us
9.3 9 Reviews
  • Prime Care & Domestic Services Ltd, Grimsby
Prime Care & Domestic Services provides professional home care and domestic support for individuals who wish to remain living safely and comfortably in their own homes. The agency focuses on delivering reliable, person-centred care that supports independence, dignity and wellbeing.

The team offers a range of flexible home care services tailored to individual needs. Support may include personal care, companionship, help with daily routines, meal preparation, medication reminders, and assistance with light household tasks. These services are designed to help older adults and individuals who require additional support continue living independently while maintaining their usual routines.

Prime Care & Domestic Services understands that every individual has different care needs. The team works closely with clients and their families to develop personalised care plans that reflect each person’s preferences, lifestyle and level of support required. This approach helps ensure that care is delivered in a way that feels comfortable, respectful and consistent.

Carers are carefully chosen for their compassionate approach, professionalism and dedication to high standards of care. By building trusted relationships with clients, the team aims to create a supportive environment where individuals feel safe, valued and confident receiving care in their own home.

Prime Care & Domestic Services is committed to providing dependable home care that enhances quality of life and helps people remain independent within their local community.
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Care Provided by Prime Care & Domestic Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: £18.88 – £21
  • Hourly Visiting Care Fees: £26.28 – £29
  • Weekly Live-in Care Fees: from £2500

Please contact for further fees and

These prices are only a guideline, please contact Prime Care & Domestic Services Ltd to find out the exact price for your requirements.

Contact Prime Care & Domestic Services Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Prime Care & Domestic Services Ltd to get a personalised quote.

Good to Know

Owner

  • Prime Care & Domestic Services Ltd
  • Privately Owned

Person in Charge

  • Rosaline Rouse (Manager)

Prime Care & Domestic Services Ltd Reviews (9)

9.3

Prime Care & Domestic Services Ltd has a Review Score of 9.3 (9.290) out of 10, based on 7 reviews in the last 2 years.
Over all time Prime Care & Domestic Services Ltd has 9 reviews.

Overall Experience
  • 7
  • 2
  • 0
  • 0
  • 0
Date Published
  • 9
  • 7
  • 7
  • 7
  • 2
Reviewer Connection to Prime Care & Domestic Services Ltd
  • 3
  • 3
  • 2
  • 1
Total of 9, showing 1-9
Review from P B (Client) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carers are excellent with me, they are kind compassionate also gentle. They see to my needs and nothing is too much trouble and they are understanding when I need to change things due to mine or husbands needs or appointments. I would recommend Prime Care and Domestic Services.
Reply from Rebekah Rouse, Director at Prime Care & Domestic Services LtdThank you so much for your kind words. We are delighted to hear that you are happy with the care and support provided. Our team always strives to deliver compassionate, flexible, and high-quality service, so it truly means a lot to know we are making a positive difference for you and your husband. Your recommendation is greatly appreciated.
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Review from T B (Daughter of Client) published on 30 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers who come to help mum are friendly, caring and patient. Like any other personal caring service, some are outstanding in the care they give.


Sometimes there are delays, sometimes things aren't done as we'd like, but there are reasons for the delays and they do take on board what we ask

them to do.
Reply from rebekah rouse, Director at Prime Care & Domestic Services LtdThank you for taking the time to share your feedback with us. We're so pleased to hear that you've found our carers to be friendly, caring, and patient, and that some have made such a positive impression through the care they provide.
We also really appreciate your understanding regarding occasional delays or times when things may not have been exactly as expected. Providing consistent, high-quality care is always our goal, and your feedback helps us to continue improving our service.
It's especially encouraging to hear that you feel listened to and that your requests are taken on board - that's very important to us. Thank you again for your honest and constructive comments.
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Review from David C (Son of Client) published on 30 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prime Care and Domestic Services have been absolutely wonderful in supporting my mum. The team is always kind, patient, and genuinely caring, and they treat her with real dignity and respect. Nothing ever feels rushed, and they always take the time to make sure she's comfortable and happy before they
leave.
Reply from rebekah rouse, Director at Prime Care & Domestic Services LtdThank you so much for your kind and thoughtful words. It truly means a lot to our whole team to hear that your mum feels comfortable, respected, and well cared for.
We always strive to provide support with kindness, patience, and dignity, so it's incredibly rewarding to know that this has made a positive difference for both your mum and your family.
Your feedback will be shared with the team, and it will mean so much to them. Thank you again for your trust and support - we're always here if you need anything.
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Review from M T (Client) published on 26 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Generally carers are nice & friendly which puts my fears at ease. They take into account my caring needs. Some are exceptional in their caring profession.
Sometimes held up by really heavy traffic. I live on a busy main rd. Mainly at lunch times.
I take my own medication, but they are reliable and
get my correct replacements for me as a rule.
They also do my washing , change my bedding regularly and set correct levels. To make sure my items are safe and won't be damaged
They respect certain areas of my privacy too.
I hate Government making me pay when paid my taxes and insurance all my life.
Reply from rebekah rouse, Director at Prime Care & Domestic Services LtdThank you for taking the time to share your feedback. We're really pleased to hear that our carers help put your mind at ease and that you find them friendly, reliable, and attentive to your individual needs.
It's wonderful to know that some of our team have made such a positive impression, and that you feel your care, home, and privacy are being respected. We will be sure to pass on your kind comments to the team.
We also appreciate your understanding regarding occasional delays, especially with traffic, and we always aim to keep disruption to a minimum wherever possible.
Thank you again for your honest feedback-it is truly valued and helps us continue to improve our service.

Kind regards,
PrimeCare Team
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Review from A S (Husband of Client) published on 26 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Service runs very well for my wife,as long as we have regular carers coming everyday it works quite well, seeing the same faces everyday makes a big difference for the patient. They get to know the individual and have a friendship.
Reply from rebekah rouse, Director at Prime Care & Domestic Services LtdThank you for your kind feedback. We're really pleased to hear that the service is working well for your wife.
We completely agree that having regular carers makes a big difference. Building familiarity and trust is so important, and it's lovely to hear that those consistent visits have helped create a genuine connection and friendship.
Your comments mean a lot to us, and we will continue to do our best to provide consistent, high-quality care.

Kind regards,
PrimeCare Team
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Review from S C (Daughter of Client) published on 26 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trustworthy, friendly, reliable staff, mum in good hands!


Seem to have improved standards since being taken over by new company.

Reply from rebekah rouse, Director at Prime Care & Domestic Services LtdThank you for your kind feedback. We're so pleased to hear that you feel your mum is in safe hands and that our team has been friendly, reliable, and trustworthy.
It's especially encouraging to know you've noticed improvements in our standards since the transition-this is something we are very committed to maintaining and building on.
Your support and feedback mean a great deal to us. Thank you for taking the time to share your experience.

Kind regards,
PrimeCare Team
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Review from Therese P (Client) published on 26 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been customers of PrimeCare since the beginning and before. When it was known as a different name, they cared for our elderly mother-in-law then they have been caring for the two of us. When they changed name, we followed them because we are very, very happy with them. Kindness, efficiency,
stress-free, trustworthy, reliable, helpful. They tick all the boxes. I have no idea of how we would be without them. I write this review without prompting but with gratitude. Thank You, PrimeCare and carry on! You deserve to be commanded 100%.
Reply from rebekah rouse, Director at Prime Care & Domestic Services LtdThank you so much for your kind words and continued support. It truly means a lot to us that you have trusted PrimeCare over the years, both in caring for your mother-in-law and now yourselves.
We are incredibly grateful for your loyalty, especially during our transition, and we're so pleased to hear that our team has made a positive difference to your lives. Your feedback reflects exactly what we strive for every day-providing kind, reliable, and high-quality care.
Thank you again for taking the time to share your experience. It is genuinely appreciated by the whole team.

Kind regards,
PrimeCare Team
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Review from Alan S (Son of Client) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say the team at Willows have been so supportive towards my mum, nothing was too much trouble to help support my mum in her own home, I often rang to cancel visits when I was staying over, but it was not a problem, her carer was fantastic, so caring, lovely lady, built up a fabulous rapport,
she even came to Mum's funeral, and laid beautiful flowers. Overworked team, but I only have praise, unlike a previous company which was overpriced. Many thanks for helping my mum.
Reply from Tracy Storrs, Manager at Prime Care & Domestic Services LtdHello, thank you for your lovely feedback. It is a pleasure to know that you and your mum had a positive experience with Willow Homecare.
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Review from Tracy E (Daughter of Client) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are all so kind and do a great job. I was unable to get to my mum because of isolation with Covid. My mum got in a state and I called the office, the lady knew my mum and she dropped everything and went round and was there within, I think, 5 minutes! I could not thank them enough. She called
while she was there sorting all the problems out, what a relief this was for me. I really cannot praise all the staff enough.
Thank you.
Reply from Tracy Storrs, Manager at Prime Care & Domestic Services LtdThank you very much for the positive feedback. It is very much appreciated. I am glad we could help you and your mum.
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Current Review Score: 9.3 (9.290)

Overview of Review Score

The Review Score of 9.3 (9.290) out of 10 for Prime Care & Domestic Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.690 for Prime Care & Domestic Services Ltd is calculated as follows: ( (30 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.69
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Prime Care & Domestic Services Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Tracy

Tracy Storrs

Job Title: Manager -Nominated individual Joined: 2003

Tracy Storrs – Nominated Individual / General Manager


Tracy Storrs is the Nominated Individual and General Manager for Prime Care & Domestic Services Ltd and brings over 23 years of experience within the organisation. Tracy has been a dedicated and valued member of the team throughout this time and has developed extensive knowledge of the domiciliary care sector, service delivery, and regulatory requirements.
Tracy holds a Level 5 Diploma in Leadership and Management in Health and Social Care, demonstrating her commitment to high standards of care, strong leadership, and continuous professional development.


Throughout her career, Tracy has played a key role in the day-to-day management and operational oversight of the service, ensuring that care and support are delivered safely, effectively and in line with CQC Fundamental Standards. She works closely with the Registered Manager, staff team, service users, families and external professionals to maintain high-quality, person-centred care.


With her long-standing experience within the company, Tracy has built strong relationships with staff, service users and partner organisations, helping to maintain continuity, stability and a compassionate approach to care delivery.
In her role as Nominated Individual, Tracy is responsible for overseeing the organisation’s compliance with regulatory requirements, ensuring robust governance systems are in place, and supporting the service to continually improve in line with CQC expectations and best practice.


In her spare time, Tracy enjoys spending time with her family and her dog, as well as keeping active by going to the gym, helping her maintain a healthy work–life balance.

rebekah

rebekah rouse

Job Title: Director Joined: 2003

As the Director of Prime Care & Domestic, I bring over 30 years of experience in the care industry, with a deep commitment to delivering high-quality, compassionate home care. Throughout my career, I have been passionate about supporting people to remain safe, comfortable and independent in their own homes while receiving the dignity and respect they deserve.


I strongly believe that excellent care is built on trust, kindness, professionalism and understanding. My focus is on ensuring that every client receives personalised, person-centred support tailored to their individual needs. I work closely with my team to maintain the highest standards of care so that families have complete peace of mind knowing their loved ones are in safe and caring hands.


Creating a supportive and positive environment is very important to me, both for our clients and our staff. On a personal level, I am friendly, approachable and dedicated to making a real difference in people’s lives. I also love animals and have two dogs who occasionally join me in the office, helping to create a warm and welcoming atmosphere.


My goal is to build a service that families can truly trust — one that treats every person with respect, compassion and the highest standard of care.

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