Willow Homecare & Support Services

4 Dudley Street, Grimsby DN31 2AB
Review Us
2 Reviews
  • Willow Homecare & Support Services, Grimsby

Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Willow Homecare & Support Services Ltd

Person in charge

  • Rosaline Rouse (Manager)

Willow Homecare & Support Services Reviews (2)

Over all time Willow Homecare & Support Services has 2 reviews.

Overall Experience

  • 2
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

I can honestly say the team at Willows have been so supportive towards my mum, nothing was too much trouble to help support my mum in her own home, I often rang to cancel visits when I was staying over, but it was not a problem, her carer was fantastic, so caring, lovely lady, built up a fabulous rapport,
she even came to Mum's funeral, and laid beautiful flowers. Overworked team, but I only have praise, unlike a previous company which was overpriced. Many thanks for helping my mum.

Reply from Tracy Storrs, Manager at Willow Homecare & Support Services

Hello, thank you for your lovely feedback. It is a pleasure to know that you and your mum had a positive experience with Willow Homecare.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The carers are all so kind and do a great job. I was unable to get to my mum because of isolation with Covid. My mum got in a state and I called the office, the lady knew my mum and she dropped everything and went round and was there within, I think, 5 minutes! I could not thank them enough. She called
while she was there sorting all the problems out, what a relief this was for me. I really cannot praise all the staff enough.
Thank you.

Reply from Tracy Storrs, Manager at Willow Homecare & Support Services

Thank you very much for the positive feedback. It is very much appreciated. I am glad we could help you and your mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Willow Homecare & Support Services

What Type of Services does Willow Homecare & Support Services offer?

Willow Homecare & Support Services offers Home Care.

How many Carers does Willow Homecare & Support Services employ?

Willow Homecare & Support Services employs 143 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Willow Homecare & Support Services to verify any information. View our terms and conditions. Willow Homecare & Support Services has an Basic Service - more info.