Prime Care & Domestic Services provides professional home care and domestic support for individuals who wish to remain living safely and comfortably in their own homes. The agency focuses on delivering reliable, person-centred care that supports independence, dignity and wellbeing.
The team offers a range of flexible home care services tailored to individual needs. Support may include personal care, companionship, help with daily routines, meal preparation, medication reminders, and assistance with...
Care Provided by Prime Care & Domestic Services Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £26.28 - £29
- Weekly Live-in Care Fees: from £2,500
- 30 Minute Visiting Care Fees: £18.88 - £21
Please contact for further fees and
Contact Prime Care & Domestic Services Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
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Good to Know
Owner
- Prime Care & Domestic Services Ltd
- Private Owned
Person in charge
- Rosaline Rouse (Manager)
Prime Care & Domestic Services Ltd Reviews (9)
Prime Care & Domestic Services Ltd has a Review Score of 9.3 (9.29) out of 10, based on 7 reviews in the last 2 years.
Over all time Prime Care & Domestic Services Ltd has 9 reviews.
My carers are excellent with me, they are kind compassionate also gentle. They see to my needs and nothing is too much trouble and they are understanding when I need to change things due to mine or husbands needs or appointments. I would recommend Prime Care and Domestic Services.
Thank you so much for your kind words. We are delighted to hear that you are happy with the care and support provided. Our team always strives to deliver compassionate, flexible, and high-quality service, so it truly means a lot to know we are making a positive difference for you and your husband. Your recommendation is greatly appreciated.
The carers who come to help mum are friendly, caring and patient. Like any other personal caring service, some are outstanding in the care they give.
Sometimes there are delays, sometimes things aren't done as we'd like, but there are reasons for the delays and they do take on board what we ask them to do.
We also really appreciate your understanding regarding...
Prime Care and Domestic Services have been absolutely wonderful in supporting my mum. The team is always kind, patient, and genuinely caring, and they treat her with real dignity and respect. Nothing ever feels rushed, and they always take the time to make sure she's comfortable and happy before they leave.
We always strive to provide support with kindness, patience, and dignity, so it's incredibly rewarding to know that this has made a...
Sometimes held up by really heavy traffic. I live on a busy main rd. Mainly at lunch times.
I take my own medication, but they are reliable and get my correct replacements for me as a rule.
They also do my washing , change my bedding regularly and set correct levels. To make sure my items are safe and won't be damaged
They respect certain areas of my privacy too.
I hate Government making me pay when paid my taxes and insurance all my life.
It's wonderful to know that some of our team have made such a positive impression, and...
Service runs very well for my wife,as long as we have regular carers coming everyday it works quite well, seeing the same faces everyday makes a big difference for the patient. They get to know the individual and have a friendship.
We completely agree that having regular carers makes a big difference. Building familiarity and trust is so important, and it's lovely to hear that those consistent visits have helped...
Trustworthy, friendly, reliable staff, mum in good hands!
Seem to have improved standards since being taken over by new company.
It's especially encouraging to know you've noticed improvements in our standards since the transition-this is something we are very...
We have been customers of PrimeCare since the beginning and before. When it was known as a different name, they cared for our elderly mother-in-law then they have been caring for the two of us. When they changed name, we followed them because we are very, very happy with them. Kindness, efficiency, stress-free, trustworthy, reliable, helpful. They tick all the boxes. I have no idea of how we would be without them. I write this review without prompting but with gratitude. Thank You, PrimeCare and carry on! You deserve to be commanded 100%.
We are incredibly grateful for your loyalty, especially during our transition, and we're so pleased to...
I can honestly say the team at Willows have been so supportive towards my mum, nothing was too much trouble to help support my mum in her own home, I often rang to cancel visits when I was staying over, but it was not a problem, her carer was fantastic, so caring, lovely lady, built up a fabulous rapport, she even came to Mum's funeral, and laid beautiful flowers. Overworked team, but I only have praise, unlike a previous company which was overpriced. Many thanks for helping my mum.
Hello, thank you for your lovely feedback. It is a pleasure to know that you and your mum had a positive experience with Willow Homecare.
Thank you.
Thank you very much for the positive feedback. It is very much appreciated. I am glad we could help you and your mum.
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest ReportNews (0)
There are no news items for Prime Care & Domestic Services Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Prime Care & Domestic Services Ltd.
Meet the Team (2)
Tracy Storrs – Nominated Individual / General Manager
Tracy holds a Level 5 Diploma in Leadership and Management in Health and Social Care, demonstrating her commitment to high standards of care, strong leadership, and continuous professional development.
Throughout her career, Tracy has played a key role in the day-to-day management and operational oversight of the service, ensuring that care and support are delivered safely, effectively and in line with CQC Fundamental Standards. She works closely with the Registered Manager, staff team, service users, families and external professionals to maintain high-quality, person-centred care.
In her role as Nominated Individual, Tracy is responsible for overseeing the organisation’s compliance with regulatory requirements, ensuring robust governance systems are in place, and supporting the service to continually improve in line with CQC expectations and best practice.
In her spare time, Tracy enjoys spending time with her family and her dog, as well as keeping active by going to the gym, helping her maintain a healthy work–life balance.
As the Director of Prime Care & Domestic, I bring over 30 years of experience in the care industry, with a deep commitment to delivering high-quality, compassionate home care. Throughout my career, I have been passionate about supporting people to remain safe, comfortable and independent in their own homes while receiving the dignity and respect they deserve.
I strongly believe that excellent care is built on trust, kindness, professionalism and understanding. My focus is on ensuring that every client receives personalised, person-centred support tailored to their individual needs. I work closely with my team to maintain the highest standards of care so that families have complete peace of mind knowing their loved ones are in safe and caring hands.
Creating a supportive and positive environment is very important to me, both for our clients and our staff. On a personal level, I am friendly, approachable and dedicated to making a real difference in people’s lives. I also love animals and have two dogs who occasionally join me in the office, helping to create a warm and welcoming atmosphere.
My goal is to build a service that families can truly trust — one that treats every person with respect, compassion and the highest standard of care.
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