The Good Care Group

Excellent care and compassion from The Good Care Group. I have no doubt that the care given by the company has made the client's life a lot more pleasant and the staff have been first class. I would not hesitate to recommend the company to anyone seeking a superb service.

My mother has advanced Alzheimers and needs help with everything now unfortunately. Fortunately the carers supplied by Good Care stop at nothing - their care is exceptional. We have two regular fortnightly carers and have also had a relief member of staff for a week - all three individuals are totally different in character but somehow manage to create a team which works efficiently. All three have been patient to unbelievable levels, are kind, practical and hard-working. All three have enormous empathy with both my mother and her family and friends. Above all, all three have a magnificent sense of humour - a quality which honestly makes a dreadful situation so much easier to deal with. My mother is kept clean, well-dressed, well-fed (on delicious food which I genuinely envy!) and well entertained. I feel there is nothing her carers would not do for her and I thank them all.

I wholeheartedly thank you.

The carer provided was adaptable, caring and coped well with our rural environment. My husband was critical of her cooking but I understand most food was eaten. She was a capable driver and fortunately had prior knowledge of our area. Would definitely request her again.

Exceptional care for my elderly and frail mother. Her carers are just that - caring. Their standards and attention to detail reflect the training and supervision that they have. I have particularly appreciated that the care managers stay close and take a real interest with the relationship between the carers and my mother being as important as the actual care that is given.

The Good Care Group have taken over care from another care provider and the difference is like night and day. The carers are very proactive and have really made a big positive difference in the resident's life. I can't thank them enough, so glad we made the change.

By late 2020 my wife, in her 70's, was suffering from Parkinson's and Dementia. In mid January 2021 we were provided with a Polish carer who worked a month on and a month off for the next 4 years, until my wife died at the end of February 2025. She formed a strong bond with my wife and they got on very well together. She was good at motivating my wife and keeping her cheerful. I believe that my wife was happier and better able to cope with her increasing disabilities than she would have been without the quality of care that she received from this and other carers. My life was certainly made much easier than it would, otherwise, have been. I have to say that some of the other carers, who came to cover the Polish carers's month off, did not achieve the same high standard but after a time we were sent another Polish carer who proved equally good. Night care was then needed and provided. One night carer was outstanding and she and the others made a very strong team.

I feel that both carers are also very well supported by their care manager who is always in contact very quickly if needed and/or we are concerned about something.

In April we realised that our mother (in her nineties) was no longer safe to live alone in her own home after another bad fall, despite that being her wish. We engaged The Good Care Group and the first of two carers started live-in care about six weeks ago. This has been a great success so far. The carers have both been considerate, kind, patient, respectful and good company for her. She is looking well and seems very happy with the attention too.

I have all the support I need during the day and overnight. Support for activities such as playing board games, baking, etc. I am experiencing a relapse of my MS at the moment and things like board games help enormously by way of distraction therapy so not so aware of pain as I need to get by an average day.

This is the second time that our family have been helped by carers from The Good Care Group. Their support during my dad’s final years was fantastic so when mum also started to need care support, I had confidence that The Good Care Group would find a good carer match for mum. Unlike some care agencies, The Good Care Group visit a potential client to assess needs and tries hard to find a good match the first time round. We were so lucky that a carer was allocated to mum’s care. She was kind, caring, experienced and had so many interests in common with mum. We were also impressed by the Care Manager who was so responsive to any messages or queries sent to her by me or her carer and who worked so hard to make mum’s care experience a happy one. Over the years of dad’s care, we tried many care agencies, not always with happy results. The Good Care Group were a breath of fresh air when we moved my dad’s care to them. They came up trumps again for mum.

Our aunt was supported during the last 8-9 Weeks of her life at home allowing her to pass with dignity in her own bed. The last couple of weeks she got to see friends, have wonderful home-cooked meals and outings to the beach with picnics. Her carer went well above and beyond what we expected and supported both us and her through her last few days, staying on past her shift to be there for our aunt so she was with someone she got on well with. Thank you from the bottom of our hearts.

The training in personal care and mobility is very good. The behaviours, communication and trust are more variable: from excellent to concerning.

Dad has had a live-in carer for just over six months and it has been an excellent caring experience for the carers and those that supervise them. The carer is sensitive, attentive and flexible in her approach to Dad's changing daily needs; it is a relief to receive consistent professional care and support.

It is a big decision to have someone living in your home. Our family wanted to keep my husband, who has severe Alzheimer's, at home for as long as possible. The nurse-led service of The Good Care Group has enabled this. With one or two exceptions, the carers have been skilled, sensitive, caring and supportive. The company has acted quickly when things have not been right. My only criticism is that it has sometimes been very late in the day when a carer profile is sent - leaving me with little choice.

We have been fortunate having two lovely consistent carers for the last three years who are very kind and conscientious. They care for my mother-in-law very well, and she really responds to them despite her advanced dementia. Good support from management when required.

I am extremely happy with the standard of care. I am treated with respect, dignity and as an individual. Staff have taken the trouble to get to know me and my likes and dislikes and what works best for me and are patient and caring and explain things to me clearly. Very satisfied indeed.

Both the carer and the organisation have been extremely professional and responsive throughout. The quality of care, the tailoring of it to the client and the professional support in the background are of an excellent quality and of great comfort to family members.

Just had our 6-month review with our regional care manager and had a really good conversation about the change in memory, comprehension and physical ability of my parents-in-law, what the carers had observed and reported, and what steps were being taken (and would now be taken) to address their changing needs. We have been delighted with the service provided by the Good Care Group, especially as I've had some medical challenges myself, and would recommend their services to anyone needing live-in care for ageing relatives. Both of our assigned carers are great but the senior, more experienced, carer is really special and has developed an amazing relationship with my parents-in-law. Despite their declining capacity and mobility they are both well cared for and, most importantly, still living in their own home, as per their wishes.

I have found the Good Care Group to be 100% effective and professional. There are cheaper solutions but none better. They really make sure their carers are first class and monitor the process constantly. The supervisors have a good knowledge of the situation in each household and check on it regularly.