The Good Care Group

8th Floor Portsoken House, 155/157 Minories, London EC3N 1LJ
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9.9 19 Reviews
  • The Good Care Group, London
The Good Care Group is a fully managed and regulated provider of high-quality home care across England and Scotland that enables people to continue living in the comfort and familiarity of their own home and avoid moving into a residential care home.

The home care services include 24-hour live-in care, and a respite service across England and Scotland and an hourly visiting service in London.

The Good Care Group are specialists in caring for people with dementia, Parkinson’s, stroke rehabilitation, multiple sclerosis and providing end-of-life care. They have a team of in-house experts led by a Consultant Admiral Nurse and Occupational Therapist, who oversee and support care delivery for more complex care needs.

In England, The Good Care Group is rated 'Outstanding' in all five inspected categories by Care Quality Commission (CQC) (November 2022).

In Scotland, The Good Care Group Scotland is rated 'Excellent' for quality of care and support and 'Very Good' for quality of staffing and management (July 2019).

The Good Care Group employ professional carers, typically hiring only two per cent of applicants, following a rigorous recruitment process - including a situational judgement test.

Carers are trained to the highest standard, with modules such as dementia and end-of-life care included in the induction programme, and are supported by an experienced team of care managers and a central support office.

Professional carers are carefully matched with each client and through effective management of rotas, they ensure that clients benefit from a consistent care team whom they are familiar with.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38.50
  • Weekly Live-in Care Fees: from £1775

Your eligibility is determined by an assessment, which looks closely at your needs before recommending the level of care you should receive.


The Good Care Group’s live-in care fees cover your entire service, including the arrangement, delivery and management of your care.


For a bespoke live-in care quote that is tailored to your needs, please get in touch with us directly.
Please visit our costs and planning page on our website.

These prices are only a guideline, please contact The Good Care Group to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • The Good Care Group

Person in charge

  • Jonathan Byrd (Managing Director)

The Good Care Group Reviews (19)

9.9

The Good Care Group has a Review Score of 9.9 (9.897) out of 10, based on 10 reviews in the last 2 years.
Over all time The Good Care Group has 19 reviews.

Overall Experience
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Reviewer Connection to The Good Care Group
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Total of 19, showing 1-19
Review from Sarah W (Daughter of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has advanced Alzheimers and needs help with everything now unfortunately. Fortunately the carers supplied by Good Care stop at nothing - their care is exceptional. We have two regular fortnightly carers and have also had a relief member of staff for a week - all three individuals are totally
different in character but somehow manage to create a team which works efficiently. All three have been patient to unbelievable levels, are kind, practical and hard-working. All three have enormous empathy with both my mother and her family and friends. Above all, all three have a magnificent sense of humour - a quality which honestly makes a dreadful situation so much easier to deal with. My mother is kept clean, well-dressed, well-fed (on delicious food which I genuinely envy!) and well entertained. I feel there is nothing her carers would not do for her and I thank them all.
Reply from Eilidh Douglas, Care Manager at The Good Care Group

Thank you so much for your incredibly kind and thoughtful words. It means a great deal to us to hear that your mother is receiving the level of care, empathy, and support she deserves. I will share your lovely words with the team. Kind regards

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Review from I D (Nephew of Client) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Good Care Group provide exceptional care for my Aunt.
The live-in carers are kind, compassionate and professional. They always go the extra mile to ensure that my Aunt has the best care and all that she needs. With home cooked meals, walks out in the wheelchair in the sunshine, stimulating
activities at home and committed professional care that they provide with dignity and respect, my Aunt is blossoming under The Good Care Group's care. They are wonderful, and together with my Aunt's dedicated Care Manager, who has been invaluable with her help, advice and understanding, they make a fantastic team.
The Care Manager is very special. She has a deep understanding of my Aunt's personal circumstances, and will go above and beyond to ensure my Aunt and her carers are fully supported.
I wholeheartedly thank you.
Reply from Lynn Rogers, Care Manager at The Good Care Group

Thank you for taking the time to leave a review. We are so pleased to hear that your aunt is receiving the care he needs and that the carers have built such a positive relationship with her. I will be sure to share your feedback with the team. All the best.

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Review from Catherine J (Wife of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carer provided was adaptable, caring and coped well with our rural environment. My husband was critical of her cooking but I understand most food was eaten. She was a capable driver and fortunately had prior knowledge of our area. Would definitely request her again.
Reply from Nyree Doyle, Regional Care Manager at The Good Care Group

Thank you so much for taking the time to leave a review for us. It's great to hear how pleased you are with your carer - I'll be sure to pass on your kind words to them. Also happy to take feedback on meals, cooking etc. so we can ensure it's to your husband's liking for any future care arrangements. With very best wishes,Nyree Doyle, Regional Care Manager

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Review from C K (Daughter of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional care for my elderly and frail mother. Her carers are just that - caring. Their standards and attention to detail reflect the training and supervision that they have. I have particularly appreciated that the care managers stay close and take a real interest with the relationship between
the carers and my mother being as important as the actual care that is given.
Reply from Nichola Proctor, Care Manager at The Good Care Group

Thank you for taking the time to leave a five-star review. We're really pleased to hear that your mother is well cared for and that the team's attention to detail and support have made a positive difference. I will be sure to share your kind words with the carers.We really appreciate your feedback.Best,

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Review from S K (Power of Attorney of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Good Care Group have taken over care from another care provider and the difference is like night and day. The carers are very proactive and have really made a big positive difference in the resident's life. I can't thank them enough, so glad we made the change.
Reply from Rachel Lewis, Care Manager at The Good Care Group

Thank you for taking the time to leave a review and for your kind words. We are pleased that you've noticed such a positive difference and that our team has made a meaningful impact. I will be sure to share your feedback with the rest of the team.

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Review from M B (Husband of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
By late 2020 my wife, in her 70's, was suffering from Parkinson's and Dementia. In mid January 2021 we were provided with a Polish carer who worked a month on and a month off for the next 4 years, until my wife died at the end of February 2025. She formed a strong bond with my wife and they got on
very well together. She was good at motivating my wife and keeping her cheerful. I believe that my wife was happier and better able to cope with her increasing disabilities than she would have been without the quality of care that she received from this and other carers. My life was certainly made much easier than it would, otherwise, have been. I have to say that some of the other carers, who came to cover the Polish carers's month off, did not achieve the same high standard but after a time we were sent another Polish carer who proved equally good. Night care was then needed and provided. One night carer was outstanding and she and the others made a very strong team.
Reply from Lynn Rogers, Care Manager at The Good Care Group

Dear M, Thank you for sharing your experience and kind words about The Good Care Group. We are saddened to hear of your wife's passing and extend our sincere condolences to you and your family.We are, however, very grateful to know that the care provided by our team made such a positive difference during a challenging time. It is lovely to hear about the strong bond your wife formed with the carer and the positive impact this had on her wellbeing.We also appreciate your honest feedback regarding the varying levels of care provided by other carers. We continuously work to ensure consistency and high standards across our team, and your comments are valuable in helping us achieve this.I will be sure to share your kind words with the rest of the team.

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Review from C T (Daughter of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we are delighted with the care that my father receives from his two carers who alternate every two weeks. It took about 6 weeks to find two carers who fitted the job description for him as he is fiercely independent and resisted live-in care. These carers facilitate him staying in his own
home and he certainly could not manage without them. Both ladies are considerate of his privacy, sensitive to his Alzheimer's diagnosis and extremely reliable. They are kind, empathetic and write up good daily notes that we can follow. Nothing is too much trouble and both have formed a good bond with my father.
I feel that both carers are also very well supported by their care manager who is always in contact very quickly if needed and/or we are concerned about something.
Reply from Marie Mckinley, Care Manager at The Good Care Group

Thank you for taking the time to leave a review. We are so pleased to hear that your father is receiving the care he needs and that the carers have built such a positive relationship with him. We understand how important it is to find carers who are not only highly skilled but also sensitive and understanding of your father's needs. It's great to know that they've been able to support his independence while offering the right care. Thanks again for sharing your experience, and we'll be sure to share your kind words with the rest of the team. Best wishes.

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Review from R P (Daughter of Client) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In April we realised that our mother (in her nineties) was no longer safe to live alone in her own home after another bad fall, despite that being her wish. We engaged The Good Care Group and the first of two carers started live-in care about six weeks ago. This has been a great success so far. The
carers have both been considerate, kind, patient, respectful and good company for her. She is looking well and seems very happy with the attention too.
Reply from Angela Sim, Care Manager at The Good Care Group

Thank you for taking the time to leave a review. We are pleased that you are having a positive experience with The Good Care Group and that our carers have been kind, patient and respectful when taking care of your mother. All the best.

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Review from L P (Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have all the support I need during the day and overnight. Support for activities such as playing board games, baking, etc. I am experiencing a relapse of my MS at the moment and things like board games help enormously by way of distraction therapy so not so aware of pain as I need to get by an average
day.
Reply from Emelie Karlsson, Care Manager at The Good Care Group

Thank you for your kind words. We are pleased that you are happy with the assistance you have received from our carers and that this has helped support in managing your MS. I will be sure to share your feedback with the team. All the best.

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Review from Dawn O (Daughter of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the second time that our family have been helped by carers from The Good Care Group. Their support during my dad’s final years was fantastic so when mum also started to need care support, I had confidence that The Good Care Group would find a good carer match for mum. Unlike some care agencies,
The Good Care Group visit a potential client to assess needs and tries hard to find a good match the first time round. We were so lucky that a carer was allocated to mum’s care. She was kind, caring, experienced and had so many interests in common with mum. We were also impressed by the Care Manager who was so responsive to any messages or queries sent to her by me or her carer and who worked so hard to make mum’s care experience a happy one. Over the years of dad’s care, we tried many care agencies, not always with happy results. The Good Care Group were a breath of fresh air when we moved my dad’s care to them. They came up trumps again for mum.
Reply from Marie Mckinley, Care Manager at The Good Care Group

Thank you for taking the time to leave such a lovely review, we really appreciate your feedback. It is wonderful to read that you are pleased with the support that has been provided to both your mum and dad. I will be sure to share your kind words with the team.

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Review from A I (Relative of Client) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt was supported during the last 8-9 Weeks of her life at home allowing her to pass with dignity in her own bed. The last couple of weeks she got to see friends, have wonderful home-cooked meals and outings to the beach with picnics. Her carer went well above and beyond what we expected and supported
both us and her through her last few days, staying on past her shift to be there for our aunt so she was with someone she got on well with. Thank you from the bottom of our hearts.
Reply from Eilidh Douglas, Care Manager at The Good Care Group

Thank you for taking the time to leave such a lovely review. We are delighted to read that you were happy with the care that your aunt received from The Good Care Group. I will be sure to pass on your kind words to the carer and our team, we really appreciate it.

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Review from D O (Client) published on 26 July 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
It is very difficult to find an ideal carer. We are lucky to have one excellent live-in carer. Sadly, as carers rotate, we have found it difficult to find a satisfactory second carer. I don’t always feel that my concerns are listened to.
Access to the daily and weekly care diaries is very helpful -
especially when they are accurate.
The training in personal care and mobility is very good. The behaviours, communication and trust are more variable: from excellent to concerning.
Reply from Rosalie Davidson, Regional Care Manager at The Good Care Group

Thank you for taking the time to leave a review and for your lovely words regarding our training and weekly care diaries. We are saddened to hear that you feel like your concerns haven't been listened to, as we do our utmost to ensure an outstanding service is provided. To ensure that we continue to deliver a high quality service, I will be getting in touch with you regarding your concerns. Kind regards.

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Review from Ian H (Son of Client) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has had a live-in carer for just over six months and it has been an excellent caring experience for the carers and those that supervise them. The carer is sensitive, attentive and flexible in her approach to Dad's changing daily needs; it is a relief to receive consistent professional care and support.
Reply from Emelie Karlsson, Care Manager at The Good Care Group

Dear Ian, thank you for taking the time to leave a review. Your feedback is greatly appreciated. We are pleased to read that you have had an excellent experience with The Good Care Group. It is always incredibly rewarding to hear about the positive difference we make. All the best.

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Review from Anne D (Wife of Client) published on 1 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a big decision to have someone living in your home. Our family wanted to keep my husband, who has severe Alzheimer's, at home for as long as possible. The nurse-led service of The Good Care Group has enabled this. With one or two exceptions, the carers have been skilled, sensitive, caring and
supportive. The company has acted quickly when things have not been right. My only criticism is that it has sometimes been very late in the day when a carer profile is sent - leaving me with little choice.
Reply from Shannen Walton, Marketing Executive at The Good Care Group

Dear Anne, thank you for leaving this review. We really appreciate your feedback. We are happy to see that you are pleased with our carers and the company's support. If you would like to discuss your concerns further, I would be grateful if you could get in touch with me directly. We hope to learn from your experience, taking the necessary steps to bring about positive change.
Kind regards.

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Review from F B C (Daughter-in-law of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been fortunate having two lovely consistent carers for the last three years who are very kind and conscientious. They care for my mother-in-law very well, and she really responds to them despite her advanced dementia. Good support from management when required.
Reply from Laura Belford-Thomas, SEO and Content Manager at The Good Care Group

Thank you so much for taking the time to leave us such a positive review. We are happy to see that you are pleased with our carers and the support from management. All the best, Laura.

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Review from P H (Client) assisted by family/friend published on 7 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the standard of care. I am treated with respect, dignity and as an individual. Staff have taken the trouble to get to know me and my likes and dislikes and what works best for me and are patient and caring and explain things to me clearly. Very satisfied indeed.
Reply from Bren Muir, Care Manager at The Good Care Group

Thank you so much for taking the time to leave us such a positive review. We are happy to see that you are pleased with our carers and the service we provide.


All the best,

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Review from R S (Son of Client) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both the carer and the organisation have been extremely professional and responsive throughout. The quality of care, the tailoring of it to the client and the professional support in the background are of an excellent quality and of great comfort to family members.
Reply from Ella Malin, Marketing Executive at The Good Care Group

Hello, thank you for leaving such lovely feedback. We are so pleased you are happy with the care your parent is receiving and the support provided by our carers and care managers. It is always incredibly rewarding to hear about the positive difference we make. Kind regards, The Good Care Group.

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Review from Alan S (Son-in-law of Client) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just had our 6-month review with our regional care manager and had a really good conversation about the change in memory, comprehension and physical ability of my parents-in-law, what the carers had observed and reported, and what steps were being taken (and would now be taken) to address their changing
needs. We have been delighted with the service provided by the Good Care Group, especially as I've had some medical challenges myself, and would recommend their services to anyone needing live-in care for ageing relatives. Both of our assigned carers are great but the senior, more experienced, carer is really special and has developed an amazing relationship with my parents-in-law. Despite their declining capacity and mobility they are both well cared for and, most importantly, still living in their own home, as per their wishes.
Reply from Ella Malin, Marketing Executive at The Good Care Group

Hi Alan, thank you so much for taking the time to leave such a lovely review. We are very pleased to hear how much our team has supported you and your parents-in-law throughout these months. Reading your kind words make us really proud of our 'Outstanding' team here at The Good Care Group. Thank you again for your feedback and recommendation. Kind regards, The Good Care Group.

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Review from John H (Client) published on 18 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the Good Care Group to be 100% effective and professional. There are cheaper solutions but none better. They really make sure their carers are first class and monitor the process constantly. The supervisors have a good knowledge of the situation in each household and check on it regularly.
Reply from Ella Malin, Marketing Executive at The Good Care Group

Thank you so much for taking the time to leave us a review. We are incredibly proud of our outstanding team here at The Good Care Group and it’s great to hear how pleased you are with the service we’ve provided. Kind regards, The Good Care Group.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for The Good Care Group is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.897 for The Good Care Group is calculated as follows: ( (52 Excellents x 5) + (6 Goods x 4) ) ÷ 58 Ratings = 4.897
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Good Care Group is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (41)

Meet the Team (6)

Laura

Laura Davies

Job Title: Chief Operating Officer Joined: 2024

Laura joined The Good Care Group in 2024. Laura joined with over 20 years’ experience working across regulatory compliance and safeguarding, with the remit of her new role at The Good Care Group being to focus on overseeing the company’s operations, ensuring outstanding care continues to be delivered.


Laura has significant experience in care regulation and quality assurance in care, resulting from her time as Quality and Training Director for supported living provider, Aspirations Care, as well as Head of Safeguarding & Prevent at Ruskin Mill Trust, an educational charity which provides residential care, where she was responsible for ensuring legislative compliance across the UK.

Steven

Steven Brown

Job Title: Head of Employee Relations Joined: 2015

Prior to joining The Good Care Group in 2015, Steven worked within the hospitality sector for various Hotel companies, within Contract catering and Facilities management, in both regional and national HR roles. With over 20 years experience in People Management, Steven is very well placed to advise on the challenges faced in supporting a diverse and geographically spread workforce.

Belinda

Belinda Hanton

Job Title: Sales and Marketing Director Joined: 2024

Belinda Hanton has over 15 years of experience building high-performance teams and creating customer-centric growth strategies. Starting in advertising and publishing, she later moved into the tech sector, focusing on high-growth strategies. Her healthcare experience includes her time at LloydsDirect, where she led a successful growth strategy.

Sabah

Sabah Shah

Job Title: Clinical Lead Joined: 2024

Sabah brings over nine years’ experience in health and social care to The Good Care Group. Her career in healthcare started with a simple goal: to make a meaningful difference in people’s lives. Her role involves overseeing clients with complex conditions and developing care plans to support them in managing these to ensure their well-being. She is a registered nurse with NMC and has experience working in both hospital and community settings, where she has supported patients with a range of acute and chronic conditions as well as end-of-life care.

Jane

Jane Pritchard

Job Title: Admiral Nurse Joined: 2001

Jane, an Admiral Nurse, has worked in the care industry since 2001 and has been with The Good Care Group since 2016. She specialises in supporting people with dementia and their families, as well as professional carers, through the company's Specialist Service. With over 20 years of experience in mental health, Jane holds an Advanced Diploma in Mental Health Nursing and has worked in various settings, including hospitals, care homes, and community-based services.

Anna

Anna May

Job Title: Head of Quality Assurance Joined: 2016

Anna has worked in the care industry since 1999. She joined The Good Care Group in 2016 as a Care Manager, and after being promoted to Regional Manager, she became the Head of Quality Assurance in 2023. In this role, Anna oversees the quality of care and ensures best practices are shared across the company. She has led initiatives, such as implementing a new process to prevent the progression of pressure ulcers, to achieve the best possible client outcomes.

Frequently Asked Questions about The Good Care Group

What Type of Services does The Good Care Group offer?

The Good Care Group offers Home Care.

How many Carers does The Good Care Group employ?

The Good Care Group employs 500 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Good Care Group to verify any information. View our terms and conditions. The Good Care Group has an Enhanced Service - more info.