Celtic Community Services Ltd

Unit 17, Woodland Workshops, Coedcae Lane, Pontyclun CF72 9DW

Owner : Celtic Community Services Ltd

Person in charge: Catherine Hanson (Manager)

Type of Service: Home Care Agency (Privately Owned)

Latest Care Inspectorate Wales* Report on Celtic Community Services Ltd: click here

* Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview of Review Score

The Review Score of 8 out of 10 for Celtic Community Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Celtic Community Services Ltd in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Celtic Community Services Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.

    If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 3 Points relating to the number of positive Reviews for Celtic Community Services Ltd is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Celtic Community Services Ltd has a Review Score of 8 (8.000) out of 10 and an Average Rating of 5 out of 5 from 1 Reviews over all time


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Celtic Community Services Ltd?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Celtic Community Services Ltd

  • Client / Service User
    1

I have been a client with the company since I was released from hospital in February 2016, and have only recently (reluctantly) ended my need for further care. I was very apprehensive and nervous about coming home but the staff assigned to me soon put me at ease. I always found them to be very courteous and respectful to me. Nothing was ever "too much trouble" for them. I am now much more content and confident with my life. I've been alcohol-free now for just over two years and don't feel tempted to indulge again. I've got my life back and my grandchildren have got their bampi back! Many thanks to all the girls, you've done a fantastic job for me. I will surely miss your visits but will always retain fond memories of you all. Your care has been outstanding, you really do care.

How likely would you be to recommend Celtic Community Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Submit a Review for Celtic Community Services Ltd

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Your Review & Rating

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(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)
Your review must be about a service provided within the last 6 months.

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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Awards / Recognitions

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