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Maksanus Care Services Ltd has a Review Score of 9.1 (9.143) out of 10, based on 6 reviews in the last 2 years. Over all time Maksanus Care Services Ltd has 6 reviews.
Review from D H (Son of Client) published on 28 April 2025
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Reply from Theresa Singers, Director at Maksanus Care Services Ltd
Thank you so much for your kind words and continued trust in Maksanus over the past 10 years. It truly means a lot to us to hear that our care team and management have made a positive and reassuring difference for both you and your mother.At Maksanus, we are deeply committed to delivering consistent, person-centred care that allows individuals to remain in the comfort and familiarity of their own homes. It's always been our aim to listen, adapt, and support families in a way that respects each client's unique needs and wishes.Your feedback reinforces the values we hold dearly, working together in partnership to ensure our elderly clients are cared for with dignity, compassion, and respect. We look forward to continuing to support your family, and thank you again for your ongoing support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M C (Son of Client) published on 28 April 2025
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Reply from Theresa Singers, Director at Maksanus Care Services Ltd
Thank you. We do love taking care of Dad and hope we do have more great moments with him
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B K (Daughter of Client) published on 23 April 2025
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L E (Son of Client) published on 8 April 2025
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C L (Son of Client) published on 8 April 2025
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B K (Wife of Client) published on 25 March 2025
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Reply from Theresa Singers, Director at Maksanus Care Services Ltd
Thank you for your kind words. We always do our best and put our clients first!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.1 (9.143) out of 10 for Maksanus Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.543 for Maksanus Care Services Ltd is calculated as follows: ( (20 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.543
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Maksanus Care Services Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jul 2019
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