Established in Clacton-on-Sea in 2010, Peace of Mind Home Support Ltd has been proudly supporting people across the local community for over a decade. Led by owner-managers with extensive experience in health and social care, the service delivers high-quality, personalised support that enables people to live safely and comfortably in their own homes.
Independence is central to the organisation's values. Peace of Mind Home Support Ltd recognises that individuals thrive when...
Established in Clacton-on-Sea in 2010, Peace of Mind Home Support Ltd has been proudly supporting people across the local community for over a decade. Led by owner-managers with extensive experience in health and social care, the service delivers high-quality, personalised support that enables people to live safely and comfortably in their own homes.
Independence is central to the organisation's values. Peace of Mind Home Support Ltd recognises that individuals thrive when able to remain in familiar surroundings, maintain control over daily life, and stay active in the local community. Every care package is tailored to individual needs, preferences, and aspirations, ensuring a bespoke approach to care.
The care team consists of local people who live and work in the area, providing valuable insight into the communities served. By building strong relationships with service users and their families, the team delivers compassionate, responsive, person-centred support.
Operating from an office in Clacton-on-Sea, the management team remains actively involved in service delivery and is readily available to visit people in their homes. Office staff and managers also provide hands-on care, helping service users become familiar with the wider team and supporting continuity, consistency, and a personal approach.
Peace of Mind Home Support Ltd provides care and support to privately funded clients, individuals supported through the Local Authority, and people receiving NHS-funded care. Regardless of the funding route, the commitment remains the same: delivering professional, high-quality care that promotes independence, dignity, choice and quality of life while supporting people to remain in the place they call home.
Care Provided by Peace of Mind Home Support Ltd
Types of Home Care
Visiting Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £35
We do not charge extra for evenings and weekends. Please note, there is an additional charge on Bank Holidays.
The price(s) shown are provided by the agency. Contact Peace of Mind Home Support Ltd for full pricing details and T&Cs.
Contact Peace of Mind Home Support Ltd to get a personalised quote:
Peace of Mind Home Support Ltd has a Review Score of 7.7 (7.667) out of 10, based on 1 reviews in the last 2 years. Over all time Peace of Mind Home Support Ltd has 14 reviews.
Reviewer Connection to Peace of Mind Home Support Ltd
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Showing 14 reviews matching selected criteria
Review from Jane H (Niece of Client) published on 15 October 2025 Submitted via Website•
Overall Experience
Over eight months, my ninety-six-year-old aunt received five star care from the carers who visited her four times per day. She liked all of them. They were warm, good-humoured and patient. They knew how to encourage her to eat and how to make her feel safe when they left at night. She wanted to...
Over eight months, my ninety-six-year-old aunt received five star care from the carers who visited her four times per day. She liked all of them. They were warm, good-humoured and patient. They knew how to encourage her to eat and how to make her feel safe when they left at night. She wanted to stay in her own home for as long as possible and, without their skills, she would have gone into residential care much sooner.
As I live about seventy-five miles from my aunt, I found it helpful that I could monitor what was happening by using the Nourish website. Overall, I only gave Peace of Mind four stars because, occasionally, their administration could have been better. For example, I asked the same question in three separate emails, but didn't get an answer; the promised note of a review meeting, recording key decisions, was not received; and I was asked to pay invoices I'd already paid. In summary, the day-to-day care of my aunt was excellent and this was by far the most important thing.
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Review from Anne B (Daughter of Client) published on 1 September 2023 Submitted via Postal Card•
Overall Experience
From the office staff through to carers I cannot fault the service and professionalism that is given to my mother, they treat her with the utmost dignity and patience, always eager to go above and beyond what is normal - as a daughter I can rest easy knowing that my mother is cared for and I never...
From the office staff through to carers I cannot fault the service and professionalism that is given to my mother, they treat her with the utmost dignity and patience, always eager to go above and beyond what is normal - as a daughter I can rest easy knowing that my mother is cared for and I never have to worry in regards to her welfare. 'Peace of mind' really do give our family "peace of mind" - as a care agency they really are a cut above the rest.
↩Reply from Carly Ellis, Manager at Peace of Mind Home Support Ltd
Thank you for your review. I'm so glad to see the service is meeting Mum's needs whilst providing you and your family reassurance.
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Review from S S (Daughter of Client) published on 21 May 2023 Submitted via Website•
Overall Experience
The whole team is always caring, professional, efficient and provide excellent communication with the needs and views of the service user at the heart of what they do.
I can not recommend them highly enough. The support and care given to the service user whilst maintaining their dignity is...
The whole team is always caring, professional, efficient and provide excellent communication with the needs and views of the service user at the heart of what they do. I can not recommend them highly enough. The support and care given to the service user whilst maintaining their dignity is apparent in everything they do. The support that they offer, however, is also available to the family of the service user where they always listen and provide meaningful advice.
Without this professional team and their support my father would have not been able to stay in his own home which is very important to him.
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Review from Jodie G (Daughter of Client) published on 12 May 2023 Submitted via Website•
Overall Experience
Peace of Mind Home Support Ltd is the very best choice I could have made when looking for a care company to meet my father’s needs.
They are unwaveringly professional whilst being warm, friendly, empathetic and caring. I truly feel that my dad is in safe hands with them, and that is a huge weight...
Peace of Mind Home Support Ltd is the very best choice I could have made when looking for a care company to meet my father’s needs. They are unwaveringly professional whilst being warm, friendly, empathetic and caring. I truly feel that my dad is in safe hands with them, and that is a huge weight off my mind.
I cannot speak highly enough of them.
↩Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd
Thank you for your feedback. We are so pleased to hear the package is working well. We understand supporting an individual with care needs affects not only the person supported but their wider family too, and ensuring our service supports everyone involved is of the highest importance.
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Review from Sandy B (Daughter of Client) published on 3 May 2023 Submitted via Website•
Overall Experience
We have recently transferred my mother's care to Peace of Mind and the change in her is incredible. She's bright, focused, her speech has improved and she is always clean! I can't recommend them highly enough. This is the type of care you would like to hope your family would receive, but sadly many...
We have recently transferred my mother's care to Peace of Mind and the change in her is incredible. She's bright, focused, her speech has improved and she is always clean! I can't recommend them highly enough. This is the type of care you would like to hope your family would receive, but sadly many do not.
↩Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd
Thank you for your feedback, it is so important to us that we are delivering a service which is person-focused and improving quality of life.
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Review from Shirley C (Daughter of Client) published on 1 May 2023 Submitted via Website•
Overall Experience
Since changing to Peace of Mind Home Support, that is what we totally have! The carers are so good and have a really lovely way with mum in law, communication with the family is brilliant and we love the app which means we can log in at any time and see how she is. Would not hesitate to recommend...
Since changing to Peace of Mind Home Support, that is what we totally have! The carers are so good and have a really lovely way with mum in law, communication with the family is brilliant and we love the app which means we can log in at any time and see how she is. Would not hesitate to recommend them to anyone looking for a reliable care company for their relative.
↩Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd
Thank you for your feedback. Ensuring the service we provide is of the highest standard is so important to us.
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Review from Pamela H (Daughter-in-law of Client) published on 1 May 2023 Submitted via Website•
Overall Experience
From the first contact with the care provider, we found them very helpful and understanding of the care that was required for my mother-in-law. The carers that visit are very compassionate and professional and nothing is too much trouble for them. My mother-in-law is very happy with the care she...
From the first contact with the care provider, we found them very helpful and understanding of the care that was required for my mother-in-law. The carers that visit are very compassionate and professional and nothing is too much trouble for them. My mother-in-law is very happy with the care she receives and loves chatting to her carers.
↩Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd
Thank you for your feedback. It is of the upmost importance the service we deliver is effective and professional.
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Review from C R (Daughter of Client) published on 9 January 2023 Submitted via Website•
Overall Experience
The staff at Peace of Mind have been caring for my dad for several months and we cannot praise them enough for the service and care they provide.
Every member of staff who we have been in contact with, either as a carer or manager, has been not only professional but also kind, caring and...
The staff at Peace of Mind have been caring for my dad for several months and we cannot praise them enough for the service and care they provide. Every member of staff who we have been in contact with, either as a carer or manager, has been not only professional but also kind, caring and considerate. Nothing is too much trouble and there have been many times when staff have gone above and beyond to provide the best care for my dad. Dad's physical needs, as well as his mental health needs, are their priority and these needs are always met with genuine kindness and professionalism, allowing Dad to retain his dignity.
I feel we are incredibly lucky to have Peace of Mind looking after my dad and neither he nor I would consider any other care provider.
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Review from John G (Son of Client) published on 31 August 2022 Submitted via Postal Card•
Overall Experience
I am so pleased that Peace of Mind were able to look after my father in his final months and days. All of the ladies that came were so wonderful. They were gentle, very professional and always arrived with a wonderful smile. They have his needs forefront and always put him first. They helped him...
I am so pleased that Peace of Mind were able to look after my father in his final months and days. All of the ladies that came were so wonderful. They were gentle, very professional and always arrived with a wonderful smile. They have his needs forefront and always put him first. They helped him right up to the end and also, Peace of Mind were superb advocates for my father in helping him obtain the equipment and medication his condition required. Thank you Peace of Mind. Job done.
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Review from L K (Daughter of Client) published on 3 November 2021 Submitted via Postal Card•
Overall Experience
My mother and I are lucky and the best thing is my mother is very happy. Also I am lucky that the management staff are very kind and thoughtful.
My mother and I are lucky and the best thing is my mother is very happy. Also I am lucky that the management staff are very kind and thoughtful.
↩Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd
Thank you for this review, we value your feedback on our services and aim to deliver the best care we can.
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Review from F M (Client / Service User) published on 22 October 2021 Submitted via Postal Card•
Overall Experience
I am extremely happy with this company. The carers are carefully selected by the managed office staff and are of a very high standard. The carers are of a very high standard, well trained and very helpful, kind and their care is of a very high standard. From my experience, I have found if I am not...
I am extremely happy with this company. The carers are carefully selected by the managed office staff and are of a very high standard. The carers are of a very high standard, well trained and very helpful, kind and their care is of a very high standard. From my experience, I have found if I am not well or they feel something is not right, they will always report it back to their office.
↩Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd
Thank you for your review. I am really pleased that everything is working well for you.
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Review from Joan C (Client / Service User) published on 22 October 2021 Submitted via Postal Card•
Overall Experience
I am very happy with my cheerful carers and look forward to seeing them.
I am very happy with my cheerful carers and look forward to seeing them.
↩Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd
Thank you for your review. You have been with us for some time now and I am so pleased we are still making you happy.
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Review from P S (Daughter of Client) published on 22 October 2021 Submitted via Postal Card•
Overall Experience
Our experience of using Peace of Mind Home Support for our mother for over a year now has been everything we were promised. We have peace of mind since our mother's basic needs were not met by other companies. We would recommend this care provider to anyone 100%. They are all genuine, warm,...
Our experience of using Peace of Mind Home Support for our mother for over a year now has been everything we were promised. We have peace of mind since our mother's basic needs were not met by other companies. We would recommend this care provider to anyone 100%. They are all genuine, warm, reliable, lovely and caring team. We wouldn't need any other company for our mum.
↩Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd
Thank you for taking the time to complete this review. I will pass your comments to the staff team.
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Review from Victoria B (Client / Service User) published on 14 February 2019 Submitted via Website•
Overall Experience
I love working with Peace of Mind Homecare agency because I live in supported living and they have really helped me settle down and become more confident. This is helped by knowing which staff I am to be supported by every week, with the aid of an emailed rota. Also, I know I can ring the office or...
I love working with Peace of Mind Homecare agency because I live in supported living and they have really helped me settle down and become more confident. This is helped by knowing which staff I am to be supported by every week, with the aid of an emailed rota. Also, I know I can ring the office or on call anytime with questions relating to my care.
Thank you for all you do for me Peace of Mind.
↩Reply from Shirley Gilbert, at Peace of Mind Home Support Ltd
Thank you for the excellent review, your feedback is important to us. We really appreciate the time you have used to write this.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 February 2020
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeRequires improvement
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (1)
Carly EllisJob Title Registered ManagerJoined 2010
Carly is the Owner and Registered Manager of Peace of Mind Home Support Ltd and has been actively involved in the service since it was established in...
Carly is the Owner and Registered Manager of Peace of Mind Home Support Ltd and has been actively involved in the service since it was established in 2010. With many years of hands-on experience in health and social care, Carly continues to work across all areas of the organisation, balancing her management responsibilities with direct care delivery alongside the staff team.
Passionate about supporting people to remain independent in their own homes, Carly is a strong advocate for individual rights, choice and dignity. She believes that great care starts with understanding the person and takes pride in spending time getting to know each individual's needs, wishes and circumstances. Carly is committed to helping people overcome challenges and barriers that may affect their ability to remain safely at home, always striving to find solutions that promote independence and wellbeing.
As a hands-on leader, Carly values building strong relationships with service users, their families and the wider community. Her approach is centred on providing personalised, compassionate support and ensuring that every person receives care that is tailored to them.
Outside of work, Carly is a family-oriented person who enjoys spending time with her loved ones. She is also rugby mad and can often be found on the rugby pitch during the cold and wet winter months, either playing or supporting her local team. An avid reader with a keen interest in local issues and community matters, Carly is passionate about making a positive difference beyond her professional role. She has previously worked as a foster carer for young people and continues to support a number of local charities in a voluntary capacity.
"Supporting people to live independently, exercise choice and remain part of their communities is the most rewarding part of what I do."
Frequently Asked Questions about Peace of Mind Home Support Ltd
How many Carers does Peace of Mind Home Support Ltd employ?
Peace of Mind Home Support Ltd employs 33 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Peace of Mind Home Support Ltd to verify any information. View our terms and conditions. Peace of Mind Home Support Ltd has an Enhanced Service -what an Enhanced Service includes.
