What Type of Services does Peace of Mind Home Support Ltd offer?

Peace of Mind Home Support Ltd offers Home Care.

How many Carers does Peace of Mind Home Support Ltd employ?

Peace of Mind Home Support Ltd employs 33 carers.

Peace of Mind Home Support Ltd, Unit 1, The Magnolia Centre, Telford Road, Clacton-on-Sea, Essex CO15 4LP

Review from Jane H (Niece of Client) published on 15 October 2025 Submitted via Website • Report

Overall Experience

Over eight months, my ninety-six-year-old aunt received five star care from the carers who visited her four times per day. She liked all of them. They were warm, good-humoured and patient. They knew how to encourage her to eat and how to make her feel safe when they left at night. She wanted to stay

in her own home for as long as possible and, without their skills, she would have gone into residential care much sooner.
As I live about seventy-five miles from my aunt, I found it helpful that I could monitor what was happening by using the Nourish website. Overall, I only gave Peace of Mind four stars because, occasionally, their administration could have been better. For example, I asked the same question in three separate emails, but didn't get an answer; the promised note of a review meeting, recording key decisions, was not received; and I was asked to pay invoices I'd already paid. In summary, the day-to-day care of my aunt was excellent and this was by far the most important thing.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Anne B (Daughter of Client) published on 1 September 2023 Submitted via Postal Card • Report

Overall Experience

From the office staff through to carers I cannot fault the service and professionalism that is given to my mother, they treat her with the utmost dignity and patience, always eager to go above and beyond what is normal - as a daughter I can rest easy knowing that my mother is cared for and I never have

to worry in regards to her welfare. 'Peace of mind' really do give our family "peace of mind" - as a care agency they really are a cut above the rest.

Reply from Carly Ellis, Manager at Peace of Mind Home Support Ltd

Thank you for your review. I'm so glad to see the service is meeting Mum's needs whilst providing you and your family reassurance.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from S S (Daughter of Client) published on 21 May 2023 Submitted via Website • Report

Overall Experience

The whole team is always caring, professional, efficient and provide excellent communication with the needs and views of the service user at the heart of what they do.
I can not recommend them highly enough. The support and care given to the service user whilst maintaining their dignity is apparent

in everything they do.
The support that they offer, however, is also available to the family of the service user where they always listen and provide meaningful advice.
Without this professional team and their support my father would have not been able to stay in his own home which is very important to him.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Jodie G (Daughter of Client) published on 12 May 2023 Submitted via Website • Report

Overall Experience

Peace of Mind Home Support Ltd is the very best choice I could have made when looking for a care company to meet my father’s needs.
They are unwaveringly professional whilst being warm, friendly, empathetic and caring. I truly feel that my dad is in safe hands with them, and that is a huge weight

off my mind.
I cannot speak highly enough of them.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for your feedback. We are so pleased to hear the package is working well. We understand supporting an individual with care needs affects not only the person supported but their wider family…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Sandy B (Daughter of Client) published on 3 May 2023 Submitted via Website • Report

Overall Experience

We have recently transferred my mother's care to Peace of Mind and the change in her is incredible. She's bright, focused, her speech has improved and she is always clean! I can't recommend them highly enough. This is the type of care you would like to hope your family would receive, but sadly many

do not.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for your feedback, it is so important to us that we are delivering a service which is person-focused and improving quality of life.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Shirley C (Daughter of Client) published on 1 May 2023 Submitted via Website • Report

Overall Experience

Since changing to Peace of Mind Home Support, that is what we totally have! The carers are so good and have a really lovely way with mum in law, communication with the family is brilliant and we love the app which means we can log in at any time and see how she is. Would not hesitate to recommend them

to anyone looking for a reliable care company for their relative.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for your feedback. Ensuring the service we provide is of the highest standard is so important to us.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Pamela H (Daughter-in-law of Client) published on 1 May 2023 Submitted via Website • Report

Overall Experience

From the first contact with the care provider, we found them very helpful and understanding of the care that was required for my mother-in-law. The carers that visit are very compassionate and professional and nothing is too much trouble for them. My mother-in-law is very happy with the care she receives

and loves chatting to her carers.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for your feedback. It is of the upmost importance the service we deliver is effective and professional.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from C R (Daughter of Client) published on 9 January 2023 Submitted via Website • Report

Overall Experience

The staff at Peace of Mind have been caring for my dad for several months and we cannot praise them enough for the service and care they provide.
Every member of staff who we have been in contact with, either as a carer or manager, has been not only professional but also kind, caring and considerate.

Nothing is too much trouble and there have been many times when staff have gone above and beyond to provide the best care for my dad.
Dad's physical needs, as well as his mental health needs, are their priority and these needs are always met with genuine kindness and professionalism, allowing Dad to retain his dignity.
I feel we are incredibly lucky to have Peace of Mind looking after my dad and neither he nor I would consider any other care provider.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from John G (Son of Client) published on 31 August 2022 Submitted via Postal Card • Report

Overall Experience

I am so pleased that Peace of Mind were able to look after my father in his final months and days. All of the ladies that came were so wonderful. They were gentle, very professional and always arrived with a wonderful smile. They have his needs forefront and always put him first. They helped him right

up to the end and also, Peace of Mind were superb advocates for my father in helping him obtain the equipment and medication his condition required. Thank you Peace of Mind. Job done.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from L K (Daughter of Client) published on 3 November 2021 Submitted via Postal Card • Report

Overall Experience

My mother and I are lucky and the best thing is my mother is very happy. Also I am lucky that the management staff are very kind and thoughtful.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for this review, we value your feedback on our services and aim to deliver the best care we can.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from F M (Client) published on 22 October 2021 Submitted via Postal Card • Report

Overall Experience

I am extremely happy with this company. The carers are carefully selected by the managed office staff and are of a very high standard. The carers are of a very high standard, well trained and very helpful, kind and their care is of a very high standard. From my experience, I have found if I am not well

or they feel something is not right, they will always report it back to their office.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for your review. I am really pleased that everything is working well for you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Joan C (Client) assisted by family/friend published on 22 October 2021 Submitted via Postal Card • Report

Overall Experience

I am very happy with my cheerful carers and look forward to seeing them.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for your review. You have been with us for some time now and I am so pleased we are still making you happy.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from P S (Daughter of Client) published on 22 October 2021 Submitted via Postal Card • Report

Overall Experience

Our experience of using Peace of Mind Home Support for our mother for over a year now has been everything we were promised. We have peace of mind since our mother's basic needs were not met by other companies. We would recommend this care provider to anyone 100%. They are all genuine, warm, reliable,

lovely and caring team. We wouldn't need any other company for our mum.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for taking the time to complete this review. I will pass your comments to the staff team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Victoria B (Client) published on 14 February 2019 Submitted via Website • Report

Overall Experience

I love working with Peace of Mind Homecare agency because I live in supported living and they have really helped me settle down and become more confident. This is helped by knowing which staff I am to be supported by every week, with the aid of an emailed rota. Also, I know I can ring the office or

on call anytime with questions relating to my care.

Thank you for all you do for me Peace of Mind.

Reply from Shirley Gilbert at Peace of Mind Home Support Ltd

Thank you for the excellent review, your feedback is important to us. We really appreciate the time you have used to write this.