Harmony Care and Support Ltd

Gail is the Managing Director and Registered Manager of Harmony Care and Support, a leading home care provider dedicated to delivering compassionate, high-quality care to individuals in their own homes. Since acquiring the business in 2009, Gail has been the driving force behind its growth, reputation, and commitment to excellence. Through prior experience working with vulnerable people, Gail brought a wealth of knowledge to Harmony. With a dual role that combines strategic leadership and regulatory responsibility, she oversees all aspects of the company’s operations, care delivery, compliance, and culture.

As the Quality and Information Manager at Harmony Care and Support, Kelly plays a critical role in maintaining and improving the quality of care delivered to clients. She ensures compliance with regulatory standards and manages data and information systems that support care excellence. With a strong focus on safeguarding, governance, and outcomes measurement, Kelly works across teams to foster a culture of accountability, transparency, and client-centred care. Kelly has worked at Harmony for over 10 years.

Dave serves as the Finance Coordinator for our home care organisation, ensuring the accurate and timely management of financial operations. He plays a key role in maintaining fiscal integrity, supporting payroll, accounts payable, and accounts receivable functions, and collaborating with management to ensure compliance with regulatory and funding requirements. His work helps ensure that our caregivers can focus on providing exceptional service to our clients. Dave has worked within the Harmony Care community for 15 years.

Ryan serves as a Senior Carer within our home care community, providing high-quality, person-centred care to clients while offering leadership, guidance, and support to care staff. He ensures that care is delivered in line with individual care plans, regulatory standards, and the company’s commitment to compassion and dignity. As a senior member of the care team, Ryan acts as a role model, mentor, and first point of contact for both clients and caregivers. Ryan has been a carer within Harmony for 5 years

Caroline is a Senior Carer with a dual focus: delivering exceptional, person-centred home care and auditing care practices to ensure quality, safety, and compliance. She combines hands-on caregiving expertise with a meticulous approach to reviewing and improving care delivery standards. Caroline plays a key role in mentoring care staff, supporting clients’ well-being, and ensuring that the company’s services consistently meet regulatory and organisational requirements. Caroline has worked as a carer with Harmony for 5 years.

Nicola is the Administration Assistant who provides essential administrative and clerical support to ensure the smooth running of the home care office. She plays a key role in handling daily office tasks, supporting the care and management teams, and maintaining accurate records. Her work helps the company deliver efficient, well-coordinated services to clients and caregivers. Nicola has worked with Harmony for 8 years.

Sonia is a Senior Carer and Field Officer with a specialist focus on medication management. She combines hands-on client care with field-based support, ensuring that medication administration across the service is accurate, safe, and compliant with regulations. Sonia plays a key leadership role in mentoring care staff, conducting field visits, and promoting best practice in medication handling while delivering compassionate, person-centred care to clients. Sonia has been a carer with Harmony for 9 years.

Laurie is a vital part of the Harmony Care and Support team. As medication co-ordinator, she is responsible for ensuring the safe and effective management of medication across all care services. Laurie is responsible for overseeing medication practices, supporting care teams with training and compliance and ensuring adherence to legal and regulatory frameworks. Laurie has been a member of the Harmony team for 10 years.

As a Service Delivery Officer at Harmony Care and Support, Sarah plays a central role in coordinating and maintaining high-quality care services for clients. She is responsible for ensuring care is delivered efficiently, safely, and in line with individual needs and regulatory standards. Sarah acts as a key link between care staff, clients, and management, balancing operational demands with a commitment to excellent client outcomes and staff support. Sarah has worked with Harmony for 14 years.

Adela is a Senior Carer who provides compassionate, person-centred care to clients while offering guidance, supervision, and support to fellow caregivers. She ensures that all care is delivered in accordance with individual care plans, company policies, and regulatory standards. As an experienced and trusted member of the team, Adela plays a vital role in promoting clients’ dignity, independence, and well-being. She has been a member of our team at Harmony for 5 years.