Bluebird Care Bexley

We had a carer, in particular, who is a very pleasant, kind caring carer who is always willing to help. We would also like to say that all the carers who came to help were also good. Thanks to all of you.

As the husband/full-time carer for my wife, I arranged for Bluebird to provide additional care/support on a twice-weekly basis. The carer provided came on four occasions and was good. On the fifth day, the carer was due, she did not arrive at the agreed time. I tried to contact Bluebird by phone three times over a period of two hours, but could not get a response; each time the call was transferred three times but not answered. Then two and a half hours after the time the carer had been due I sent an e-mail to Bluebird advising of the situation and that we would no longer continue with the service. Had a reasonable cause for the problem been given, I may have reconsidered. Since then I have had one e-mailed response from Bluebird stating that they agreed the situation was unacceptable and they would investigate. Since which we have nothing except an incorrect bill. They left a potentially very vulnerable person with no care or information. A complete lack of management or customer care!