Bluebird Care Bexley

10 Bellegrove Road, Welling DA16 3PR
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1 Review
  • Bluebird Care Bexley, Welling
Bluebird Care Bexley offers a whole range of home care services to older people as well as those with physical and learning disabilities.

These services include dementia care, respite care, end of life care as well as live in care.

Their highly experienced staff offer compassionate care that enables people to stay independent in their own homes.

The care plans are highly personalised and care practitioners develop a real bond and sense of trust with the people they care for.

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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Group/Owner

Person in charge

  • Jane Hills (Manager)

Bluebird Care Bexley Reviews (1)

Over all time Bluebird Care Bexley has 1 review.

Overall Experience

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Date Published

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Review from Ken M (Husband of Client) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

As the husband/full-time carer for my wife, I arranged for Bluebird to provide additional care/support on a twice-weekly basis. The carer provided came on four occasions and was good. On the fifth day, the carer was due, she did not arrive at the agreed time. I tried to contact Bluebird by phone three
times over a period of two hours, but could not get a response; each time the call was transferred three times but not answered. Then two and a half hours after the time the carer had been due I sent an e-mail to Bluebird advising of the situation and that we would no longer continue with the service. Had a reasonable cause for the problem been given, I may have reconsidered. Since then I have had one e-mailed response from Bluebird stating that they agreed the situation was unacceptable and they would investigate. Since which we have nothing except an incorrect bill. They left a potentially very vulnerable person with no care or information. A complete lack of management or customer care!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Bluebird Care Bexley

What Type of Services does Bluebird Care Bexley offer?

Bluebird Care Bexley offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Bexley to verify any information. View our terms and conditions. Bluebird Care Bexley has an Enhanced Service - more info.