Bluebird Care Worthing

Katy joined Bluebird Care in 2020, stepping into her role as Supervisor at the very start of the COVID-19 pandemic. With a background in community healthcare across several sectors, she brought with her a deep commitment to supporting people to remain safe, well, and independent, even in the most uncertain times.

Throughout the pandemic, Katy worked tirelessly to ensure customers felt connected and cared for. As restrictions eased, she championed inclusion and organised a series of uplifting social events, from celebrating the Queen’s Diamond Jubilee to the King’s Coronation, bringing joy and a sense of togetherness to those who needed it most.

Katy’s passion for tackling loneliness has seen her forge strong relationships with local charities and community groups, helping Bluebird Care play a vital role not just in the lives of our customers, but in the wider community too. Her efforts reflect her belief that good care goes beyond practical support; it’s about connection, dignity, and belonging.

Her dedication and leadership saw her progress to Registered Manager, where she worked in close partnership with Director Kat to shape the future of care at Bluebird Care. In recognition of her exceptional impact, Katy was nominated for the 2024 Regional Registered Manager of the Year award.

Following her return from maternity leave in March 2025, Katy stepped into her current role as Operations Manager. In this role, she leads with a clear focus on long-term quality, ensuring both customers and Care Experts experience excellence at every step. Katy continues to embody the values at the heart of Bluebird Care, compassion, commitment, and community.

With over 13 years of experience in the domiciliary care industry, Kat brings both expertise and a deeply personal commitment to the care and well-being of older adults. For Kat, providing care has always been more than a profession—it’s a calling. Over the years, Kat has seen firsthand the transformative power of compassionate care, helping individuals maintain their independence and dignity in the comfort of their own homes.

This dedication led Kat to establish Bluebird Care, a company rooted in the belief that everyone deserves to live their life to the fullest, surrounded by the familiar routines and comforts that make home special. Bluebird Care isn’t just about care; it’s about giving families peace of mind, knowing their loved ones are in capable and caring hands.

Under Kat's leadership, Bluebird Care has grown into a trusted provider, offering tailored support that allows families to focus on the relationships that matter most, while Kat and the team provide high-quality care with respect, compassion, and integrity.

Every day, Kat and the team work with a shared purpose—to make a meaningful difference in the lives of those they serve, creating a space where people can live with confidence, security, and the knowledge that they are supported by a team that truly cares.

Jenny brings over 20 years of experience as a CIMA-qualified accountant and accomplished Head of Finance. She joined Bluebird Care in April 2025 as Strategy & Finance Director, bringing with her a broad and versatile background spanning engineering, corporate finance, manufacturing, and logistics.

Throughout her career, Jenny has built a strong reputation for driving operational efficiency and delivering strategic improvements that create meaningful, measurable impact. She has a proven ability to streamline processes, enhance financial performance, and support sustainable business growth, always with a keen eye on balancing people, planet, and profit. Her superpower lies in demystifying complex financial data, translating it into clear, actionable plans that enable businesses to make confident, informed decisions.

Though new to the care sector, Jenny is deeply inspired by Bluebird Care’s purpose-led mission. She is passionate about supporting people to remain independent in the comfort and familiarity of their own homes, empowering them to make their own decisions about the support they need and how it is delivered. Jenny is committed to ensuring that financial strategy aligns with compassionate, customer-centred care, where dignity, autonomy, and quality of life come first.

Nicky began her career in the care sector as an apprentice with Hampshire County Council, working in a nursing home while completing her NVQ Levels 2 and 3. Afterwards, she became an NVQ assessor, a role she enjoyed but found herself missing the daily interactions with older people who required care. In 2010, Nicky joined Bluebird Care as a Care Coordinator and soon took on the role of Customer Supervisor.

After five years with Bluebird Care, Nicky took maternity leave and decided to become a stay-at-home mum for a while. She welcomed another child during this time, and once both were in school, Nicky felt the pull to return to the work she loved. She rejoined Bluebird Care as a bank carer and quickly realised how much she enjoyed being back. Before long, she became a permanent member of the team.

In November 2023, Nicky was nominated for ‘Home Care Worker of the Year’ for the Southeast at the Great British Care Awards, which she went on to win. Following this achievement, she was asked to take on a temporary role within the office to assist with admin and audits. After a few months, Nicky transitioned into her current role as Recruitment and Marketing Manager, a position she is excited about as she continues to learn and grow in new areas.

Jemma began her career at Bluebird Care in July 2014 as a part-time Care Assistant, a role she quickly fell in love with. Her dedication and passion for the work led to her progression within the company, first accepting the position of Office Administrator, where her strong organisational skills were invaluable. She then moved on to the role of Support Coordinator, which allowed her to fully apply her problem-solving abilities.

Jemma thoroughly enjoyed both roles, finding that they complemented each other and helped her grow within the company. After completing her NVQ Level 3, Jemma was given the opportunity to become a Field Care Supervisor—a role she relished, as it allowed her to utilise and expand her skills and knowledge even further.

In late 2017, Jemma accepted the position of Care Coordinator. Drawing on her varied experiences and her natural ability to think outside the box, she excelled in this role, particularly in matching the right care assistants to customers based on personalities and skills. She finds great satisfaction in hearing about the strong relationships between carers and customers, knowing she’s played a part in that connection.

Throughout her time at Bluebird Care, Jemma has completed numerous training courses, enabling her not only to train new carers but also to support and refresh the skills of current team members. She believes the excellent service Bluebird Care provides is a result of the dedication, hard work, and professionalism of every team member.

Having been with Bluebird Care Worthing for 10 years, Jemma has witnessed many changes in the company and the industry and is excited to see what the future holds. For her, there’s no greater feeling than knowing she has made a positive impact on someone’s life, helping them live the way they want.

Jamie’s experience in care began at a young age, inspired by his father, who worked as a therapist supporting autistic individuals. As a child, Jamie often accompanied his dad on holidays with the people he supported, planting early seeds of empathy and understanding that would shape his future career.

Jamie’s professional journey has been varied and rich. He first trained as a chef before transitioning to front-of-house hospitality, eventually becoming Assistant Manager at the Balmer Lawn Hotel. While he thrived in hospitality, Jamie felt a calling to return to the care sector, particularly in autism and mental health services.

He worked in several care homes before being promoted to Team Leader and then Deputy Manager in a residential setting for autistic adults. Recognised for his skills and leadership, Jamie was offered a position on the company’s training team. He soon became Regional Trainer, delivering training across 56 sites along the south coast on a wide range of care-related topics.

Following this, Jamie took a brief step away from care and worked as a delivery driver for Argos, before returning to the sector to support people living with dementia and those receiving care at home. He quickly progressed into a Field Supervisor role and then into coordination, managing care delivery and supporting staff across the service.

Always open to new challenges, Jamie later worked as a bus driver across the New Forest and Dorset. However, after experiencing a health scare, he decided to return to what he truly loved, supporting others. That’s when he joined Bluebird Care.

Jamie brings a wealth of experience, compassion, and a calm, confident presence to his role. His varied background and in-depth knowledge of both frontline care and leadership make him a valuable asset to the team and a trusted point of support for customers and colleagues alike.