Support at Home

Nicola is the Registered Manager, Responsible Individual and one of the Directors of the company.

Nicola is involved in every aspect of developing the service. Nicola works full-time in the business and works hard to ensure that the company standards are maintained.

Nicola has worked in various roles within the Health & Social Care sector for over 25 years, including Mental Health, Nursing, Social Care and Children’s Services.

Nicola enjoys spending time with her friends and her large family, walking the dogs and enjoying the outdoors.

Wayne is the Payroll Manager and one of the Directors of the company.

Wayne’s role also involves managing the mobile phones and software development.

Wayne enjoys walks, holidays, being outdoors, spending time with friends and family and walking the dogs Chase & Bear.

Shirley has worked for Support at Home as a Business Administrator since 2017.

Shirley supports with all aspects of Administration, mainly focussing on the safe recruitment of Support Workers and keeping files up to date on behalf of the Registered Manager. Shirley completes annual audits and supports in maintaining accurate data and records.

Shirley is at her happiest when supporting the team and keeping the databases up to date.

Shirley lives with her husband Richard and their pet cats, who they both absolutely love! She enjoys socialising and spending time with friends and family. She thoroughly enjoys going on holiday with Richard and visiting different countries.

Lena has worked with Support at Home since it was first established. Lena started her time with Support at Home as a Support Worker and delivered exceptionally high care to our clients for a number of years before being promoted to Scheduler in approx. 2016.

Lena is the Scheduler for the Liverpool area, for which she manages the day-to-day schedules and rotas. Lena is responsible for ensuring rotas are complete, considering preferred times, continuity and consistency of care for all clients.

Lena also supports the Halton area when required and is a member of the On Call Team.

Lena has a Diploma in Health & Social care, Customer Services and also has her End-of-Life Certificate.

In her free time, Lena enjoys spending time with her family and often spends time with her grandchildren.

Joan joined Support at Home in 2018 as a Support Worker. She soon progressed to a Senior Support Worker and in 2022, Joan was promoted to Care Mentor.

Joan provides our clients with high-quality care and support in the community whilst providing our Support Workers with training and support to help them develop in their role and achieve their Care Certificate. As part of this role, Joan spends time supporting and observing our Support Workers as they carry out their roles. Joan guides and supports our team, to ensure that they can give 100% to the level of care they provide.

In her spare time, Joan enjoys making and amending clothes and upcycling furniture. Joan also enjoys travelling and has been on many cruises!

Brian is one of the Directors of the business.

Brian was in the army (REME) for many years before pursuing a career in P.C.I.T. during which he progressed to Managerial and Tech Support positions.

Brian’s experience lends itself well to his role within the company, which includes managing the accounts, invoicing and all other aspects of IT support.

Brian is a keen reader and enjoys fishing, sea angling, cruising and spending time with his wife Janet, and their large extended family.

Janet is one of the Directors and was fully involved in the vision, mission, development and growth of the business.

Janet has worked in the Health & Social Care sector for most of her adult life. She has worked in various managerial roles and thoroughly enjoys being part of the Support at Home team.

It was Janet’s experience of working in Domiciliary care that was the inspiration behind this family-run business.

Janet has now retired and enjoys spending time with the family, her children, grandchildren and great-grandchildren. Janet also enjoys arts and crafts, walking and spending time with her husband, Brian.

Declan is currently working as finance manager at Support at Home. As part of this role, he is responsible for ensuring that the Support Worker rotas are completed weekly, in line with the client's requirements. Declan is responsible for ensuring that all clients receive their calls at the planned time and that all client's schedules reflect continuity and consistency of care.

In his spare time, Declan enjoys fishing, gaming, watching TV, socialising with friends and family and going for days out.

Emily has been working with Support at Home since January 2020. As part of her role as a Recruitment Manager, Emily is responsible for advertising, arranging and holding interviews. Emily screens and selects appropriate Support Workers for the team, ensuring only people who share our core values are welcomed into the team.

Emily manages the Recruitment Assistant and Administrator, ensuring safe and adequate recruitment. Emily also arranges and conducts the Support Worker Orientation and Training programme and supports the ongoing supervision of Support Workers.

Emily manages the Social Media and Marketing Support at Home and is currently studying for a Marketing Degree.

Emily enjoys spending time with her friends & family, socialising and attending music events.

Emma joined Support at Home in 2021 as the HR Manager.

Emma has years of experience in management, dealing with all aspects of management, including HR.

As part of her role with Support at Home, Emma manages attendance, supervisions and all employment-related matters. Emma also supports the training and development of staff. Emma supports our team of Support Workers in completing their Health & Social Care Qualifications and makes applications for the funding and development of our team.

In her spare time, Emma enjoys spending time with her family, days out, socialising and shopping.

Nicola joined Support at Home in April 2021 as a Support Worker. Nicola supported our clients in the community and progressed to Care Manager in 2023.

Nicola has a wealth of experience, having worked within the care sector for a number of years.

Georgina leads the scheduling team, matching staff availability with client needs to ensure smooth, consistent care. Her organised approach keeps clients and carers supported with minimal disruption.

Chelsea joined Support at Home in July 2020 as a Support Worker. Chelsea enjoys supporting our clients in the community and plays an important role in providing our clients with quality care.

Kerry joined Support at Home in 2016 as an Administrator. Her main responsibilities are creating files/folders and maintaining paperwork. Kerry monitors the alerts that are generated in the system and verifies that visits have taken place.

Rebecca is our Registered Nurse, providing clinical oversight and guidance across the care team. She supports with complex care needs, medication management, and ensures nursing standards are upheld throughout the service.

Katie supports day-to-day operations and ensures services remain compliant. With a practical, hands-on style, she helps lead the team in providing person-centred, complex care with professionalism, compassion, and consistency.

Kathy delivers clinical leadership and oversight across the care team. She supports complex care needs, medication safety, and ensures high nursing standards are maintained throughout the service.

Natasha supports the onboarding of new staff, managing DBS checks, compliance documentation, and assisting with training coordination. Her role ensures that new team members feel supported, prepared, and confident from day one.

Shirley oversees office logistics, including call handling, visit checks, and payment systems. Her organised approach keeps communication clear between teams and ensures daily operations run smoothly and efficiently.

Support at Home’s support worker team is the heart of the service.

An over 130-strong team of dedicated, compassionate, skilled professionals, they provide high-quality, person-centred care every day across our communities. From personal care and companionship to supporting independence and wellbeing, the team is committed to treating every person with dignity, respect, and kindness. Their passion, reliability, and professionalism are what make Support at Home a trusted name in care.