Review from Sarah B (Daughter of Client) published on 16 August 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
We urgently needed night sitting cover for my father who was discharged from hospital requiring palliative care. CSPC quickly provided this for us. The member of staff who came to us was experienced, reliable, respectful and kind when looking after my father. We were very happy with the service which
was also reasonably priced.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jayne F (Wife of Client) published on 30 September 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Needed a short term care company and CPSC was the one. This company is brilliant, the customer is the priority, and the staff are all obliging and treat the customer with dignity and respect. Have been very satisfied and would recommend this company.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sue M (Daughter-in-law of Client) published on 23 August 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
Since discharge from hospital, my mother-in-law has continued to suffer bouts of extreme bad health. The care team at CSPC have been so supportive on many occasions, staying with her beyond allocated times to deal with many different health issues and their repercussions. They always contact me to let
me know if there are any problems but always deal with the tasks in hand in both a professional and caring manner. Nothing is too much trouble. Mother-in-law has received excellent care from CSPC for a number of years now and overall we have nothing but praise for them. If a problem is encountered it is resolved quickly and efficiently by the management team. I would highly recommend CSPC to anyone requiring a high standard of home care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Karen W (Daughter of Client) published on 14 August 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother has used CSPC Healthcare for the past two years for personal care and the care has always been brilliant.
In August this year I have had to increase the number of cares significantly due to my mother's dementia worsening.
I rang at 11am with my request and the extra care started at 2pm
that day - a seamless transition from 1 to 3 care visits a day.
Well done CSPC Healthcare - I wouldn't hesitate to recommend you to anyone requiring home care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
17 Nov 2017
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about CSPC Healthcare Ltd
What Type of Services does CSPC Healthcare Ltd offer?
CSPC Healthcare Ltd offers Home Care.
How many Carers does CSPC Healthcare Ltd employ?
CSPC Healthcare Ltd employs 40 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CSPC Healthcare Ltd to verify any information. View our terms and conditions. CSPC Healthcare Ltd has an Basic Service - more info.