Supreme Home Care

Overall, the company provides a good level of care.

Carry out all required activities. However the carers need to encourage my dad to have the cream on his legs daily and change his socks daily. He won't always ask if he needs other things done . No other concerns

Any concerns have been dealt with so far and mum is happy and well looked after, which is my main concern.

Having used another care provider in the past I have come to realise that Supreme Care are far superior. All the carers are really lovely with my dad, very respectful and caring towards him. He is very dependent on their help as he is bed bound and unable to do anything for himself . They reassure him when he's feeling low and tend to all his needs while keeping his dignity intact. The reassurance that dads being looked after properly in his own home is a great comfort to us as a family as he spent months in hospital and doesn't ever want to go back there. I'm so glad we found this company!

The short time we used supreme home care, we couldn't fault them , the carers were all extremely professional , kind and caring towards us all as a family and nothing was too much trouble for them and I wouldn't hesitate to recommend them

Supreme Care are brilliant! They have listened to all my needs and accommodated them well. I have been able to build friendships with my regular carers and those I see less often too. There is nothing they wouldn't do to help me with daily living. I would be lost without their services.

The management is always keen for feedback and ensuring all my mother’s needs are met, at the same time, they provide guidance and advice with new challenges as my mother’s dementia progresses. I recommend them and their services highly.

The most important thing is that all the carers we have are good. They are capable, polite and friendly. The office administration is not so good. We get a weekly schedule listing the care times. But, probably for good reasons, there are always several changes. The problem is that we are rarely told about them. For some reason the system notifies carers about changes, but doesn't notify users. This means that carers can turn up an hour or so earlier or later than expected. Also, communicating with the office staff is often very hit and miss.

I'm very pleased with the carers that are provided. I feel that the communication between the admin staff and clients could be improved, particularly in relation to resolving queries raised. However, much better than my previous service.

Keep up the good work Supreme!

I have been using Supreme Care for a close family friend for over a year now. My friend has dementia and lives alone, as her dementia has progressed she has been needing extra support with daily routines and her medication. We have carers in twice a day, in the morning to give her her meds and prompt her to wash and dress and give her breakfast, the evening call is to give her meds and make sure she’s eaten. Also, they take the time to sit and talk to her which is really important as she’s on her own. The carers that come round (male and female) are lovely, it’s nice to know that she is being well cared for and she loves their company.

I am very impressed with the care my mum-in-law has received. She has been very poorly and infirm and the carers have ensured her comfort and dignity during a difficult time. All the carers have been concerned for her and genuinely care. Thank you.

We have used this care company for Mum's complicated care needs for a long time now. All of the carers, both male and female, are so kind, caring and gentle with Mum. We have used many well-known care companies over the years, and this one is definitely the best. They always go above and beyond and genuinely do care. They're so wonderful. Mums' mental health and well-being have come on leaps and bounds. And we know she is in the safest hands while we are at work. They always keep us informed if there are any concerns with Mum, which puts our minds at ease. Thank you all for being so wonderful; we really appreciate all your help and care. Your all angels.

Mum has been looked after by Supreme Home Care for the last few months. They have always been so professional, kind and very caring - we couldn't have coped without them. Mum really liked the ladies who came in to look after her, which was really reassuring for us as we all live a distance away. Thank you for everything you have done for Mum.

My father has a carer visit once a day to give him his medication, and of course, for some much-needed company. All of the ladies have been very friendly and willing to help do anything that is needed. The staff I have encountered work hard and are very busy but get on and do a good job.

I am very pleased with the care I receive from all the carers. They are thorough and conscientious and will go the extra mile to make sure I am comfortable and my needs have been met. They are pleasant and friendly, however, early or late it is.