Samfos Health

Thank you for your review of our service and for your feedback. We are very glad to have had the privilege to play a role in helping you to successfully recover from your knee surgery. Your regular support meant we worked together as a team to achieve a successful outcome. We all wish you the very best of luck for your remaining recovery journey.

Thank you for your honest review. We value your feedback so much. I can assure you that the points you raised have already been fully addressed by offering those staff refresher training on infection control and how to take good care of client's property, including but not limited to unintentional door slamming.

Thank you for your kind review. We will always continue to work with families to ensure that our clients always receive the best care possible.

Thank you for your kind review. We could not have achieved such a result without your help and support in working with us as a team. We appreciate your team spirit in working with us to achieve the quality outcomes set to meet your partner's care needs. We will always continue to do the same for all our clients.

I would like to thank you for your feedback on our service. We do appreciate your cooperation during the service and for your time in giving us your honest opinion. It is always a treasure to hear from people using our service as this helps us to shape our approach and enable us to continue delivering unparalleled care to all our clients. Thank you.

Dear Linda, thank you for your feedback. We take every negative feedback very seriously and immediately investigate to establish the cause. As a company, we would always seek to undertake an initial assessment prior to commencing a new service. However, this is not always possible as in some situations and circumstances we work closely with councils and families and depending on the urgent nature of the need for the service, some new clients services can be started before completing a detailed initial assessment within reasonable time frame. So it is not unusual for a new service to commence before an assessment is completed at a later time. In all such cases, we would have already been given sufficient information (as was the case of your mum) that will enable us to deliver safe care to the clients.

Thank you for your kind response. I am glad to know things are going so well with your mum's care. It is a team effort so I would also like to thank you for your cooperation and understanding. I believe working together as we always have will enable us all to continue to provide the quality that we always have to your mum.

Thank you very much for your feedback. It was a pleasure to hear from you again and to support you with your care to your satisfaction. I am glad that you were satisfied with our service once again and we look forward to supporting you again whenever you need us.

I am very humbled by your honest review. Thank you. It was an amazing experience to work with you all as a family, as not all people understand the complexities and challenges of delivering quality and safe homecare service. But you as a family did, and it demonstrates that despite the current crisis, it is still possible to achieve a quality service for a loved one when resources are pulled together, and all parties work together as a team.