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Clark James HomeCare Norwich has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Clark James HomeCare Norwich has 1 review.
Review from M W (Relative of Client) published on 5 December 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Emma Montgomery, Director at Clark James HomeCare Norwich
Thank you very much for the review, it is always wonderful to receive feedback, especially when it is positive. We always strive to do our best. Many thanks from the team at Clark James Homecare.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Clark James HomeCare Norwich is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Clark James HomeCare Norwich is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Clark James HomeCare Norwich is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Jul 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Clark James HomeCare Norwich to verify any information. View our terms and conditions. Clark James HomeCare Norwich has an Basic Service - more info.
