Superior Care Group

My experience with Superior care has been extremely helpful in every way, through support and managing my condition. I appreciate the carers and company as it's been Excellent. The care is very thorough and the carers are really nice. Been with the company for a while, and they have always been able to provide care, even when it's an emergency, they find a way of sorting my care out. The carers are friendly and easy to understand or relate to. They show a great deal of empathy.

I have been a client of Superior Care Group for nine years, they are a family-run company, which I really like because of the more personal touch, they really do try their absolute best to give me the care service I require, if there are problems, which are few and far between, I know I can ring them and will be listened to and the problem will be dealt with, their carers are conscious, respectful, caring, willing, and friendly and do their upmost best for me, which is all you can ask for. I would have no hesitation at all in recommending this company.

My mother is easygoing and very relaxed with these caregivers, okay they sometimes skip a few things that are on her care plan, like the hair washing, putting up her hair and getting rid of unwanted body hair and light housework but giving her medication and personal care is very good, and are happy to monitor her sugar levels and seizure alarm. She now lives alone except when me and my sisters go and stay there for a while to visit her. They've been very good at monitoring her health and unfortunately have had to send her to the hospital a few times, so happy to recommend to family and friends. Thank you you're a lovely team of carers, I know my mother wouldn't want another care company (well except maybe one or two at push-past companies. She gets attached and hates change). As you've shown her how supportive your company is at helping where needed, and a few always go the extra mile to make sure she's gone/had all the help she needs for the day.

I would like to say a big thank you to you and your team for looking after Mum. I will be paying any final bills this morning, and I just wanted you to know that we only left your company due to timings. The company put in place after your team were nowhere near as good as you. Mum has seriously deteriorated and is now in a full-time care home. I want to give a special thanks to you personally for being patient as I always had to phone payments through despite the current technology and the carer Mum had a special bond with. There are some other individuals, but I don't remember all of their names. I wish you and your team the best of luck, and I would definitely recommend you.

Would defiantly recommend using this service.

My family used this service for our auntie. We could see that within the first week, she was extremely comfortable and was enjoying her time there. She was treated with respect, dignity and a lot of attention, according to her.

This is my first experience of using carers for my parents, so I have nothing to compare, but we have been very happy with the care received. There have been one or two hiccups, but these have been easily sorted out. I have been impressed with the care given when I have been at my parents; the carers flag any physical and health problems, communication is good, and the office staff are very helpful. I would happily recommend the company.

From the first call to Superior Homecare Services, they were welcoming and professional. I found the carers to be caring cheerful and always helpful. They always find the time for a chat and are all so very kind. I have only been using the services for a month or so, and I would thoroughly recommend them.

I am very grateful for the support Superior Homecare Services gave my parents, and the peace of mind they gave me.

I have been a client for many years now, and I like the fact they offer a personal service to meet my needs. I find the carers to be friendly and professional some going above and beyond as I live alone with not much support from others. For peace of mind, I would like more communication from the office regarding time changes in calls to help me plan my days. Rotas are emailed out and they seem to become more promptly of late, but when a time I have requested is not there, it's a bit disappointing as I have reorganised what I've planned for that day.

Agency will always try and accommodate additional care if required with a same day request.

Thank you Superior Homecare.

I was with Superior Homecare for three and a half years. I found the majority of care staff very helpful and efficient and with being with the agency for a number of years, I built some really good relationships with a number of staff, as well as seeing care staff who only stayed for a short time. Overall my time with Superior Homecare was a positive experience.

Superior Home Care Service has been looking after my 97-year-old father since February of this year. We have been so impressed by the professional attitude of all the staff from the initial home assessment to the four times daily visits he requires. The carers coming into my fathers home have all been so friendly, caring and helpful throughout. Even though the Covid-19 lockdown they never let him down and were there caring for him which has been a great comfort to all of us. The care and helpful assistance given to us a family from dealing with ordering supplies, arranging assessments for equipment and general advice has been amazing. I have a weekly schedule of visits emailed to me every week so I know who is visiting and when which is so helpful. The new app is a great addition so I can see what my Dad has needed during the day. I've rung them often with questions and nothing has been too much trouble. I can't recommend Superior Home Care enough. They have been brilliant throughout.