Bluebird Care Leicester, Hinckley, Bosworth & Blaby

It has been peace of mind for many months, knowing the service users are in good hands four times a day: breakfast, lunch, tea and to bedtimes.

My husband would like to thank the carers for their reliability and respectfulness when giving him care he and they have a good sense of humour with him. We can not thank the carers enough for all the kindness and hard work they give him. He appreciates them very much. Thank you.

Care started off okay. Friendly enough carers but management not very good. Tried charging for mileage to take my partner out when social services pay for this. Reported an accident when my dad fell, they did not report it correctly. I had to go and report it to social services so it was dealt with. Waiting on an outcome. They pulled out of the contract early, would not recommend them.

The care supplied by the carers is good and the carers are mainly cheerful, diligent and treat me with dignity. Timekeeping is generally good.

We, as a family, are very pleased with the care Bluebird Care Leicester are giving to our parents. My mum is the client but they never forget my dad and always include him. The cleaning is second to none. I'd have them at my home any time.

Always cheerful and helpful with all my needs and smart and professional.

The service has listened and delivered a person-centered service which meets my mum's needs. They are reliable and responsive. The quality of care is exceptionally good which gives me confidence that my mother is in good hands.

Thank you for continuing the care for my Mother in a conscientious manner. You work so hard to deliver great care and to be a friendly face. We feel so thankful that the ladies/carers are so understanding of my Mother's needs and deal with them in such a professional manner. Once again thank you.

Your carers are very understanding and have respect for what they do.

The care that the supervisor and care assistants have given us has been outstanding. Our children and other relatives live far away and the carers have come to feel to us like members of our extended family. We have not only received help with physical needs but also for our emotional wellbeing. They have been brilliant at communicating with my husband who is unable to speak.

The manager came to visit before the week booked and I found him to be very nice and put him at ease. My cousin was very happy with the carers.

We were stressed beyond words with my Dad gradually losing independence for personal care as he grappled with end stage cancer. Bluebird Care were excellent; they listened to our specific needs, gave us exactly what we asked for, came to our aid in an emergency and were 100% reliable. 10/10. Will use them again.