Maidstone Home Care Ltd

Home Care House, 61-63 Rochester Road, Aylesford ME20 7BS
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9.3 5 Reviews
  • Maidstone Home Care Ltd, Aylesford
Maidstone Home Care provides high-quality, personalised home care across Maidstone and surrounding areas. The family-run and CQC regulated service offers a range of flexible support options – from personal care and help with daily tasks, to companionship, healthcare support, and assistance in the workplace or educational settings.

The team is led by experienced professionals with national recognition in the care industry. They take the time to truly get to know each client and carefully match them with a dedicated carer based on personality, preferences, and individual needs. You’ll always meet your care professional before support begins, and unlike many agencies, they prioritise continuity – the same familiar face, not a revolving door of carers.

Whether you need hourly visits, overnight care, respite, or a live-in solution, their packages are tailored with flexibility and compassion at their core. They never charge set-up fees, and all initial consultations are free with no obligation.

At Maidstone Home Care, they don’t clock-watch – they care. Your wellbeing, dignity, and independence mean everything to them. They treat every client as if they were part of their own family.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Younger Adult Care (18-65)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £28.75

We regularly monitor visit durations and the level of support provided, so that your care package can be adjusted as your needs evolve – whether that means increasing or reducing support. Any recommended changes will always be discussed with you first, and nothing is implemented without your full agreement. We’re committed to providing flexible, high-quality care at a fair and transparent price.

These prices are only a guideline, please contact Maidstone Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Maidstone Home Care Ltd

Person in charge

  • Lois Laing (Registered Manager)

Maidstone Home Care Ltd Reviews (5)

9.3

Maidstone Home Care Ltd has a Review Score of 9.3 (9.278) out of 10, based on 5 reviews in the last 2 years. Over all time Maidstone Home Care Ltd has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
5
5
5
0

Review from E S (Husband of Client) assisted by family/friend published on 18 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maidstone Home Care cared for my wife for seven months. The staff were always helpful and pleasant. Highly recommended.

Reply from Lois Laing, Registered Manager at Maidstone Home Care Ltd

Thank you for taking the time to leave such a lovely review. It was an honour to support your wife over those seven months, and we're so pleased to hear that you found our staff helpful and pleasant. Your recommendation means a lot to us, and we'll be sure to pass your kind words on to the whole team. Wishing you all the very best.Warmest wishes,The Maidstone Home Care Team

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Review from H P (Nephew of Client) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care and service by a quality team much valued by my aunt.

Reply from Lois Laing, Registered Manager at Maidstone Home Care Ltd

Thank you so much for your lovely review. We're truly grateful for your kind words and are so pleased to hear that our care and service were appreciated by your aunt. It means a great deal to our team to know that the support we provided made a positive difference. We're proud of our dedicated carers and will make sure your feedback is shared with them-it will certainly brighten their day. Thank you again for your trust in Maidstone Home Care.Warm regards, The Maidstone Home Care Team

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Review from Sandra R (Sister of Client) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Maidstone Home Care was truly wonderful.They could not do enough for my sister who sometimes was very hard to handle because of her illness. Home care carers went far and beyond their duty. Their care was second to none. Nothing was too hard for them. My sister had the best care ever.
She was getting a really wonderful set of carers.

Reply from Lois Laing, Registered Manager at Maidstone Home Care Ltd

Thank you so much for your kind words and for taking the time to share your experience with Maidstone Home Care. It truly means the world to us. We are so pleased to hear that our team made a positive difference in your sister's life. We understand how challenging it can be at times, and it's incredibly touching to know that our carers were able to provide the support, patience, and compassion she deserved. Our team always strives to go above and beyond, and your feedback is a beautiful reminder of why we do what we do. We will be sure to share your lovely comments with the carers who supported your sister - they will be deeply touched. Thank you again for your trust in us. It was a privilege to care for your sister. Warmest regards, The Maidstone Home Care Team

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Review from Paula N (Daughter of Client) published on 1 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The end-of-life journey for a loved one is incredibly difficult for any family. Homecare has helped ease some of the burden, consistently offering kindness and compassion throughout. Most importantly, my dad's dignity has been upheld at every stage. We are truly grateful for the care and support provided.

Reply from Lois Laing, Registered Manager at Maidstone Home Care Ltd

Thank you so much for taking the time to write such a thoughtful and heartfelt review. We truly appreciate your kind words, and it means a great deal to us that you felt supported during such a profoundly difficult time.Caring for someone at the end of their life is one of the greatest honours we can have, and we're so pleased to hear that your dad's dignity was upheld and that our team was able to offer the kindness and compassion you needed. Knowing that our care made a difference brings comfort to us all.Thank you again for your trust and for allowing us to be part of your journey. We're truly grateful. From all at Maidstone Home Care

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Review from Trish F (Daughter of Client) published on 12 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care from Maidstone Home Care for the past five years. All of the carers are friendly, patient and go above and beyond to support us without us having to ask & nothing is ever too much trouble for them.

Reply from Lois Laing, Registered Manager at Maidstone Home Care Ltd

Thank you so much for your kind words and for taking the time to leave such a thoughtful review. It truly means the world to us to know that your mother has felt supported and cared for over the last few years. Our carers take great pride in providing compassionate, person-centred care, and it's incredibly rewarding to hear that their efforts have made a difference.Your trust in Maidstone Home Care is something we never take for granted, and we will continue to do all we can to support your family with warmth, respect, and dedication. Thank you again for your continued support - it's been a privilege to care for your mum.The Maidstone Home Care Team

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Current Review Score: 9.3 (9.278)

Overview of Review Score

The Review Score of 9.3 (9.278) out of 10 for Maidstone Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Maidstone Home Care Ltd is calculated as follows: ( (21 Excellents x 5) + (6 Goods x 4) ) ÷ 27 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Maidstone Home Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Maidstone Home Care Ltd

What Type of Services does Maidstone Home Care Ltd offer?

Maidstone Home Care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Maidstone Home Care Ltd to verify any information. View our terms and conditions. Maidstone Home Care Ltd has an Enhanced Service - more info.