Bluebird Care Clapham & Streatham

All members of the team went above and beyond, and I/we will deffo help get the word of your service around.

We are lucky to have found such a good care agency that I can trust.

Bluebird provided home carers for my wife in the brief period when she became very ill before going into hospice. The company was easy and straightforward to deal with in organisational and financial terms, and the carers themselves were good, dedicated people, always on time and very caring and conscientious in their work.

We much appreciated the support and care provided by all the carers who came to us, who seemed to have been handpicked to be able to get on my husband's wavelength. The quality of care received contributed to my husband being able to stay at home for longer than expected. I'm sorry that the review guidelines prevent me from naming individuals, but I hope they will know who they are, especially one member of staff, in particular, who came once a week for over a year, latterly more often, and another member of staff. Thank you both for making this horrible journey with dementia that bit easier for my husband and me.

On the whole, the care assistants are nice people with whom, as a client, one can engage with. However, a concern is their capacity to ask questions of the client that would make their job easier and higher standards achieved.

We started using Bluebird Care in April, after a bad experience with a different agency. Well, a month and a half in, we have seen such a difference in everything. My dad, his home, the interaction between him and the lovely ladies who look after him. He has Alzheimer's and as we don't live close by, it's been a worrying time but we all feel a little less anxious about it now. Bluebird has really helped ease the load. We feel confident with the care he's receiving now. Everything has been easy, from our first meeting with the care manager, who actually took the time to speak to my dad, to the payments team, who were kind and helpful, to the wonderful staff in the office, who I know have the patience of saints, to the carers themselves, who do the toughest job. We couldn't be happier.

Far superior to previous providers.

We have always had good staff looking after my mother which has assisted my mother in attaining a quality of life we all required as a family. Being fortunate to have good carers for four years since my mother's care plan started, it has given everyone a comfort factor that was certainly welcomed.

Along with being professional at all times, I have also found the Bluebird team to be caring and kind.

Bluebird Care have provided companionship and light household support for my mother, who is 90 years old and suffers from problems of focus and memory, for around a year now. It was not an easy assignment for Bluebird, as mum is very proud and independent and reluctant to admit that she needs support. So from the start, what was needed was tact and patience, all of which came plentiful! From the initial assessment, to the choice of a carer that would suit my mum's temperament, to flexibility in terms of meeting our needs, in good and not so good times, Bluebird, have always got it just right. Not just a professional service, but a kind and caring one too.

My experience with Bluebird Care has extended over eight months of personal home care. During this time I have been satisfied with all aspects of my care. When a problem arose with a relief carer, the manager dealt with the situation swiftly and competently. I would recommend this agency to friends and neighbours without hesitation.

When I go I will hope to get this care that Bluebird provided for my dad!

Bluebird Care has been providing extensive care to my friend for the last year after she came out of hospital totally bedbound and unable to do anything for herself. The care and compassion shown by the carers were excellent, I cannot thank them enough for the way they looked after her. I know she was extremely grateful as was I, it put my mind at rest that she was being treated so well during a very difficult time in her life. Sadly, she has recently passed but right up until the last moment, they loved and cared for her. The office team bent over backwards if I ever needed to contact them, one of the most important aspects was the continuity of care; they tried, where possible, to keep the same carers visiting her and on the very odd occasion, they had to change they always informed me. The whole team, office and carers alike have been a great help to me in coming to terms with my friend's passing, I cannot thank them enough.

Excellent service provided in a kind, compassionate and professional way with a smile. The office team provided a very good service with timely and relevant communications at all times. Highly recommended.

The agency administration systems are very sound and are backed up by good office and coordinating staff. The carers are very good, and if not, there is quick remedial action. Clients’ relatives etc can use a phone app to track in real-time what the carers are reporting on, this is very reassuring. Similarly, the use of PPE is sound. I would prefer to care for my mum myself, but cannot; in such circumstances, I have found Bluebird a reliable substitute.

Where to even start with how brilliant, professional and life-saving Bluebird have been? My elderly father came out of hospital a month ago, very frail and with a lengthy rehabilitation ahead of him. We had some incredibly traumatic experiences with the NHS designated carers (poor/dangerous training, unreliable) but fortunately, we had also set up a visiting care timetable with Bluebird. The carers came to our rescue many times when we were left high and dry and needed Bluebird carers to step in last minute, and responded to our distress/worries with empathy, efficiency and flexibility. The Bluebird carers themselves have all been well trained, experienced, friendly, respectful and conscientious as well as being lovely to spend time with! As we move forward with my dad's rehabilitation it is so good to know there is a top-notch local care agency just a phone call away. Thank you so much to everyone at Bluebird - we are truly grateful!

Duties include household chores, general cleaning, vacuuming, laundry and pharmacy. They are reliable willing and helpful turn up on time do whatever is asked of them and keen to ask if they should do jobs when I forget to mention them. I am happy with them and will have them again if needed.

I received first-class care from all the staff. I really couldn't have wished for better. I will definitely be using Bluebird Home Care in the future for my needs. Bluebird care is second to none.

I am very impressed with the care given to my mum over the last year. Bluebird Care have been very flexible and responsive to changing needs, and I feel very confident that Mum is being looked after well. Communication with the agency is very good. They have also provided consistent care people, and this is really important for Mum as she has been very resistant to having anyone coming into her home. Now I think she values the relationships she has made. I can sleep easier at night! I would have no hesitation in recommending Bluebird - they have been fabulous.

PS. hope the staff get double on those days but doubt it!