Helping Hands Home Care (Chelmsford)

Unit 1, The Aquarium, 101 Lower Anchor Street, Chelmsford CM2 0AU
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9.0 8 Reviews
  • Helping Hands Home Care (Chelmsford), Chelmsford
The team at Helping Hands Home Care Chelmsford always puts you, the individual, at the centre of everything that they do. Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, the team provides fully personalised support, tailored to your unique requirements.

Helping Hands has over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

The dedicated team at Chelmsford places much time and effort on ensuring their carers have the skills and expertise necessary to provide everything from hourly home care visits to 24-hour live-in care.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Chelmsford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Sarah Timms (Branch Care Manager)

Helping Hands Home Care (Chelmsford) Reviews (8)

9.0

Helping Hands Home Care (Chelmsford) has a Review Score of 9.0 (9.028) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Chelmsford) has 8 reviews.

Overall Experience

  • 4
  • 2
  • 1
  • 0
  • 1

Date Published

8
6
6
6
2

Review from F K (Daughter of Client) published on 18 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The branch is responsive to requests or changes. The carers are well trained, polite and attentive. Reviews take place on a regular basis to ensure the care plan is providing the right level of support.

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Review from M B (Client) published on 18 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to her visits; she is always smiling and cheerful. Her years of experience in the care field mean she knows the answer to most problems (including on the tablet!), making her sympathetic to my needs, yet encouraging my own efforts. I know things will be done properly. Nothing ever seems
to be too much trouble for her. She just sees what needs to be done and does it. A given, really!

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Review from P G (Client) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We are overall happy with the service from Helping Hands. We find some staff more helpful than others.

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Review from A E (Client) published on 7 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the people from Helping Hands were very good. They helped me with my swollen legs and made sure that I was alright & had no worries. They cleaned my room and reset my pressure unit, cleaned my legs and creamed them. They made sure that the legs were set correctly & operating correctly. They were
very good in all there work. I give them top marks, they really deserve 5 stars! Both with legs & general help. What I did not like is the price!! I am paying for it!

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Review from Nick H (Son of Client) published on 7 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the carers to be friendly, helpful, professional and respectful towards my mother. They are all very good at their job and understand the needs of the customer. The management team are also very helpful and easy to interact with. Overall I'm very happy with the level of service offered.

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Review from Hilary S (Daughter of Client) published on 5 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care and support that my mother is receiving from Helping Hands Home Care. The staff are kind, caring and helpful and the support they provide is enabling her to stay in her own home which is what she wants. This service is very reliable and we are always alerted to any
problems/difficulties that may arise.

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Review from Paul O (Brother-in-law of Client) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I contacted Helping Hands in late March to arrange weekday carer support for my sister-in-law, from April onward. My Helping Hands contact, was extremely helpful during a difficult time (COVID-19) and really handled everything very efficiently and, although I had my doubts as to whether she could deliver
within the short time specified, she did so and we were up and running by early April. My sister-in-law, 89, suffers with dementia, was really against having carer support, believing she could do everything herself, however overtime she has come to accept what they do and really enjoys their twice-daily visits. I've had only limited exposure to the actual carers, as I don't live locally, the one's that I have met have been very personable and receptive to comments. They appear to be quite flexible in terms of jobs in the house, providing shopping needs or just to sit with my sister-in-law and chat. We now have weekend support as well which was organised with great efficiency.

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Review from Andrew J (Son of Client) published on 18 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Cannot comment on their level of care but after leaving several messages with staff for someone to call me back as it was important to sort my mother's care out, I could still be waiting for a call back. Instead I have given up on this company as if they cannot do a simple thing like call me back, how
can I trust them to care for my Mother?

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Current Review Score: 9.0 (9.028)

Overview of Review Score

The Review Score of 9.0 (9.028) out of 10 for Helping Hands Home Care (Chelmsford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.528 for Helping Hands Home Care (Chelmsford) is calculated as follows: ( (22 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 36 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Chelmsford) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Sarah

Sarah Timms

Job Title: Branch Care Manager

I joined Helping Hands as a Carer in December 2018. After progressing through various roles, I became a Registered Branch Care Manager in 2021. I’m proud to work for a company focused on positive customer outcomes. I love teamwork, building relationships with customers and families, and providing support.


In my free time, I enjoy researching history and learning new crafts.

Frequently Asked Questions about Helping Hands Home Care (Chelmsford)

What Type of Services does Helping Hands Home Care (Chelmsford) offer?

Helping Hands Home Care (Chelmsford) offers Home Care.

How many Carers does Helping Hands Home Care (Chelmsford) employ?

Helping Hands Home Care (Chelmsford) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Chelmsford) to verify any information. View our terms and conditions. Helping Hands Home Care (Chelmsford) has an Enhanced Service - more info.