Vitality Care and Support Services

51 Anchor Road, Aldridge, Walsall WS9 8PT
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7.9 5 Reviews
  • Vitality Care and Support Services, Walsall
Vitality Care and Support Services, in Walsall, carry out skilled and versatile care packages in the home, helping adults with care needs to retain their comfort, sense of worth and independence. Carers are skilled in many specialist methods, including mental health and old-age related support.

Care Provided by Vitality Care and Support Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: £15 – £16
  • Hourly Visiting Care Fees: £26 – £28

Fees are based on care needs and assessment

These prices are only a guideline, please contact Vitality Care and Support Services to find out the exact price for your requirements.

Contact Vitality Care and Support Services to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Vitality Care and Support Services to get a personalised quote.

Good to Know

Owner

  • Vitality Care and Support Services
  • Privately Owned

Person in Charge

  • Nadene Davis (Registered Provider)

Vitality Care and Support Services Reviews (5)

7.9

Vitality Care and Support Services has a Review Score of 7.9 (7.917) out of 10, based on 2 reviews in the last 2 years.
Over all time Vitality Care and Support Services has 5 reviews.

Overall Experience
  • 4
  • 1
  • 0
  • 0
  • 0
Date Published
  • 5
  • 1
  • 1
  • 2
  • 3
Reviewer Connection to Vitality Care and Support Services
  • 2
  • 1
  • 1
  • 1
Total of 5, showing 1-5
Review from Tracy E (Daughter of Client) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Vitality Care take care of my elderly father. The carers really do care and go over and above to treat him with dignity and kindness . Management Team are kind and very professional. They are excellent in keeping me informed and dealing with things quickly 24/7. They provide a wide range of services
and are flexible to a clients needs. Dad has a small team of carers and has got to know and like them all. I really appreciate everything Vitality Care do for dad and don't know how I would cope without them.
Reply from Nadene Davis, Director of Care at Vitality Care and Support ServicesThank you for your feedback we are pleased you are happy with our services. Your dad is a true gentlemen and adored by all and it is a pleasure to support his needs and be of help to you when needed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M P (Friend of Client) assisted by family/friend published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is good, but morning calls sometimes very late, 10 am sometimes. It's a long time from 7 pm night call.
Reply from Nadene Davis, Director of Care at Vitality Care and Support ServicesAt times we do have calls which are late due to unforeseen circumstances, we always try our best to adhere to client call times most of the time, unfortunately sometimes this is not always possible. We will use your feedback constructively. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ian C (Son of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no hesitation in recommending Vitality Care Services to everybody. Without the dedication of the carers and management, I would not have been able to cope by myself. The carers were always on time, they treated my Mother as they would treat their own Mothers. The carers were obviously well trained
and all were very professional and friendly at the same time. If anything needed to be changed I was always informed in a timely manner and given the reason for the change. My Mother looked forward to the four daily carers visits as they made her laugh and they gave me the opportunity to spend some time doing other things for a short time. It would be unfair to single individuals out as everybody I came in contact with including carers, office staff and management were all dedicated to their profession.
Reply from Nadene Davis, Director of Care at Vitality Care and Support ServicesJust want to say it was a real pleasure to provide our services to you and for your mother, thank you from all at Vitality Care for taking the time out to leave us a review.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M P (Client) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with most of the carers. Their work is mostly good and I enjoy having a chat with them.
Reply from Nadene Davis, Director of Care at Vitality Care and Support ServicesThank you and we are very pleased to have received your honest reviews.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol A (Daughter of Client) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful company with friendly and caring staff. Will be happy to use them again as required.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.9 (7.917)

Overview of Review Score

The Review Score of 7.9 (7.917) out of 10 for Vitality Care and Support Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.417 for Vitality Care and Support Services is calculated as follows: ( (6 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.417
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Vitality Care and Support Services is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2020

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (3)

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Nadene Davis

Job Title: Director Joined: 2013

Hello,


I am the director of Vitality Care and Support Services, we support people to stay at home for as long as possible, and my job is to ensure our care team are equipped with the necessary tools to complete their roles effectively. We are a team of care professionals who are passionate about caring for others we all have a wealth of knowledge within the care sector. My background is I have worked within a Supported living setting for many years before Vitality Care, I have BSL level 2, Diploma level 3 in Health and Social Care and Leadership and Management level 5 .

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Dornette Bowland

Job Title: Registered Manager Joined: 2013

Hello,


I work for Vitality Care and support services I am the registered Manger.

No image found

Stephanie Davis

Job Title: Office Administrator Joined: 2020

Hi, I'm Steph, I am the Office Administrator at Vitality Care and Support Services. I cover a range of different roles. I am in front of the house so all staff/client enquiries and queries come to me and I direct you appropriately. One of my main roles within the organisation is to coordinate rotas on a bi-weekly basis, ensuring all calls are covered in a way that benefits both client and carer and to ensure logistically everyone's needs are being met.


I also take care of all staff timesheets every week ensuring that they are calculated and processed promptly for the finance department.


Other things I do include checking over new staff applications ensuring we have all relevant documentation, sending off references, inductions etc sending off DBS Checks. Updating online systems with new care packages, cancellations and extra calls, promptly answering the phone and dealing with a range of professionals.

Frequently Asked Questions about Vitality Care and Support Services

How many Carers does Vitality Care and Support Services employ?

Vitality Care and Support Services employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vitality Care and Support Services to verify any information. View our terms and conditions. Vitality Care and Support Services has an Enhanced Service - more info.