Vitality Care and Support Services

51 Anchor Road, Aldridge, Walsall WS9 8PT
Review Us
8.5 4 Reviews
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Fees are based on care needs and assessment

Good to Know

Owner

  • Vitality Care and Support Services

Person in charge

  • Nadene Davis (Registered Provider)
Are you the Owner/Manager of Vitality Care and Support Services? View your Advertising Options

Vitality Care and Support Services Reviews (4)

8.5

Vitality Care and Support Services has a Review Score of 8.5 (8.500) out of 10, based on 3 reviews in the last 2 years. Over all time Vitality Care and Support Services has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
0
1
3
1

Review from M P (Friend of Client) assisted by family/friend published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is good, but morning calls sometimes very late, 10 am sometimes. It's a long time from 7 pm night call.

Reply from Nadene Davis, Director of Care at Vitality Care and Support Services

At times we do have calls which are late due to unforeseen circumstances, we always try our best to adhere to client call times most of the time, unfortunately sometimes this is not always possible. We will use your feedback constructively. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian C (Son of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Vitality Care Services to everybody. Without the dedication of the carers and management, I would not have been able to cope by myself. The carers were always on time, they treated my Mother as they would treat their own Mothers. The carers were obviously well trained
and all were very professional and friendly at the same time. If anything needed to be changed I was always informed in a timely manner and given the reason for the change. My Mother looked forward to the four daily carers visits as they made her laugh and they gave me the opportunity to spend some time doing other things for a short time. It would be unfair to single individuals out as everybody I came in contact with including carers, office staff and management were all dedicated to their profession.

Reply from Nadene Davis, Director of Care at Vitality Care and Support Services

Just want to say it was a real pleasure to provide our services to you and for your mother, thank you from all at Vitality Care for taking the time out to leave us a review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M P (Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with most of the carers. Their work is mostly good and I enjoy having a chat with them.

Reply from Nadene Davis, Director of Care at Vitality Care and Support Services

Thank you and we are very pleased to have received your honest reviews.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol A (Daughter of Client) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful company with friendly and caring staff. Will be happy to use them again as required.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Vitality Care and Support Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Vitality Care and Support Services is calculated as follows: ( (10 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Vitality Care and Support Services is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

News (0)

News

Previous Events

There are no previous events for Vitality Care and Support Services

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Vitality Care and Support Services

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Vitality Care and Support Services

What Type of Services does Vitality Care and Support Services offer?

Vitality Care and Support Services offers Home Care.

How many Carers does Vitality Care and Support Services employ?

Vitality Care and Support Services employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vitality Care and Support Services to verify any information. View our terms and conditions. Vitality Care and Support Services has an Basic Service - more info.