Vitality Care and Support Services

51 Anchor Road, Aldridge, Walsall WS9 8PT
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8.9 5 Reviews
  • Vitality Care and Support Services, Walsall
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Care Provided by Vitality Care and Support Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Fees are based on care needs and assessment

Good to Know

Owner

  • Vitality Care and Support Services

Person in Charge

  • Nadene Davis (Registered Provider)
Are you the Owner/Manager of Vitality Care and Support Services? View your Advertising Options

Vitality Care and Support Services Reviews (5)

8.9

Vitality Care and Support Services has a Review Score of 8.9 (8.875) out of 10, based on 4 reviews in the last 2 years.
Over all time Vitality Care and Support Services has 5 reviews.

Overall Experience
  • 4
  • 1
  • 0
  • 0
  • 0
Date Published
  • 5
  • 1
  • 2
  • 4
  • 1
Reviewer Connection to Vitality Care and Support Services
  • 2
  • 1
  • 1
  • 1
Total of 5, showing 1-5
Review from Tracy E (Daughter of Client) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Vitality Care take care of my elderly father. The carers really do care and go over and above to treat him with dignity and kindness . Management Team are kind and very professional. They are excellent in keeping me informed and dealing with things quickly 24/7. They provide a wide range of services
and are flexible to a clients needs. Dad has a small team of carers and has got to know and like them all. I really appreciate everything Vitality Care do for dad and don't know how I would cope without them.
Reply from Nadene Davis, Director of Care at Vitality Care and Support Services
Thank you for your feedback we are pleased you are happy with our services. Your dad is a true gentlemen and adored by all and it is a pleasure to support his needs and be of help to you when needed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M P (Friend of Client) assisted by family/friend published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is good, but morning calls sometimes very late, 10 am sometimes. It's a long time from 7 pm night call.
Reply from Nadene Davis, Director of Care at Vitality Care and Support Services
At times we do have calls which are late due to unforeseen circumstances, we always try our best to adhere to client call times most of the time, unfortunately sometimes this is not always possible.…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ian C (Son of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no hesitation in recommending Vitality Care Services to everybody. Without the dedication of the carers and management, I would not have been able to cope by myself. The carers were always on time, they treated my Mother as they would treat their own Mothers. The carers were obviously well trained
and all were very professional and friendly at the same time. If anything needed to be changed I was always informed in a timely manner and given the reason for the change. My Mother looked forward to the four daily carers visits as they made her laugh and they gave me the opportunity to spend some time doing other things for a short time. It would be unfair to single individuals out as everybody I came in contact with including carers, office staff and management were all dedicated to their profession.
Reply from Nadene Davis, Director of Care at Vitality Care and Support Services
Just want to say it was a real pleasure to provide our services to you and for your mother, thank you from all at Vitality Care for taking the time out to leave us a review.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M P (Client) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with most of the carers. Their work is mostly good and I enjoy having a chat with them.
Reply from Nadene Davis, Director of Care at Vitality Care and Support Services
Thank you and we are very pleased to have received your honest reviews.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol A (Daughter of Client) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful company with friendly and caring staff. Will be happy to use them again as required.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.9 (8.875)

Overview of Review Score

The Review Score of 8.9 (8.875) out of 10 for Vitality Care and Support Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.625 for Vitality Care and Support Services is calculated as follows: ( (16 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.625
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Vitality Care and Support Services is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2020

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Vitality Care and Support Services

What Type of Services does Vitality Care and Support Services offer?

Vitality Care and Support Services offers Home Care.

How many Carers does Vitality Care and Support Services employ?

Vitality Care and Support Services employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vitality Care and Support Services to verify any information. View our terms and conditions. Vitality Care and Support Services has an Basic Service - more info.