Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Other Care Provided
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Care Provided by Embracing Care
Funding & Fees
Contact Embracing Care to get a personalised quote
Good to Know
Owner
- Embracing Care Ltd
- Private Owned
Person in charge
- Jan Hutchinson (Manager)
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Embracing Care Reviews (5)
1.0
Embracing Care has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Embracing Care has 5 reviews.
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Overall Experience
Date Published
Reviewer Connection to Embracing Care
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Review from Erika Y (Daughter of Client) published on 25 March 2025 Submitted via Website•
Overall Experience
This company were appointed by the Council to visit my stepmother for 4 x 30 min visits a day after she fell and broke her hip. She is 90 yrs old.....in the 6 weeks that they came, she did not have a shower or her hair washed. They spent 5 mins in the house on each visit, scanned their phones,...
This company were appointed by the Council to visit my stepmother for 4 x 30 min visits a day after she fell and broke her hip. She is 90 yrs old.....in the 6 weeks that they came, she did not have a shower or her hair washed. They spent 5 mins in the house on each visit, scanned their phones, refused to assist in any way and then left...she was forced to get her own meals, cups of tea and tidy up as best she could.....on the last day of her care (before we were to get a private care company in) she fell, whilst the carer was there....breaking her second hip.....the carer could not be less interested if she tried.......we trusted this care company as we as a family all work and live in different counties to my stepmum....if we lived closer there is no way they would have gotten away with their disgusting lack of care towards a lady who had been confined to the home and could only walk with the aid of a zimmer frame......totally disgusted with this company.
Review from Mark T (Stepfather of Client) published on 24 April 2024 Submitted via Website•
Overall Experience
Excellent staff, look after my stepson at School Aycliffe. They have been 100% which has made a big difference for us all. He has learned more life skills and they empower him to do more things for himself.
Excellent staff, look after my stepson at School Aycliffe. They have been 100% which has made a big difference for us all. He has learned more life skills and they empower him to do more things for himself.
↩Reply from Louise Robson, HR manager at Embracing Care
Thank you so much for your lovely feedback, we really appreciate your comment.
Review from Helen I (Daughter of Client) published on 7 August 2023 Submitted via Website•
Overall Experience
Yet another care company that takes you on when they are thinking about no longer working in your area. Five months in and a thank you and goodbye letter. One exceptional carer and an indifferent office that only cares about the bottom line. Their clients are actual people who take time to form...
Yet another care company that takes you on when they are thinking about no longer working in your area. Five months in and a thank you and goodbye letter. One exceptional carer and an indifferent office that only cares about the bottom line. Their clients are actual people who take time to form bonds with the carers who often are doing very personal care. These care companies need to imagine themselves in their client's shoes for just one day and how they would like it if they were dismissed in such an offhand way.
We need our care companies to remember why they were set up in the first place. To give our older members of society their dignity back. The constant handing back of packages through no fault of the client is not giving them the dignity and respect they deserve.
↩Reply from Hayley Haswell, Administrator at Embracing Care
We are as upset about this as are our service users. Unfortunately, staffing levels in this area have given us no choice but to withdraw the service.
Review from Marie W (Daughter of Client) published on 4 June 2021 Submitted via Website•
Overall Experience
Honestly just wow. The care my dad has received from day one has been amazing the care staff and office staff have gone above and beyond to care for my dad, they are all so friendly. The office staff are always on hand to speak to. Working in care myself I know the struggle to find a good care...
Honestly just wow. The care my dad has received from day one has been amazing the care staff and office staff have gone above and beyond to care for my dad, they are all so friendly. The office staff are always on hand to speak to. Working in care myself I know the struggle to find a good care company and this is definitely one of the best, keep up the hard work, you are all amazing and thank you for the care you deliver every day.
Review from Peter M (Son of Client) published on 11 May 2021 Submitted via Website•
Overall Experience
The girls do a fantastic job and as I have said for many years, carers should be paid a thousand pounds every week for the great work they do. Unfortunately with Embracing Care, the girls are let down by the management and the way the business is run.
The girls do a fantastic job and as I have said for many years, carers should be paid a thousand pounds every week for the great work they do. Unfortunately with Embracing Care, the girls are let down by the management and the way the business is run.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 March 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Embracing Care.
Accreditations
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Frequently Asked Questions about Embracing Care
How many Carers does Embracing Care employ?
Embracing Care employs 367 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Embracing Care to verify any information. View our terms and conditions. Embracing Care has a Basic Service -what a Basic Service includes.