Embracing Care

St Georges Centre, 49-51 Front Street, Sacriston, Durham DH7 6JS
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6.0 5 Reviews
  • Embracing Care, Durham
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Embracing Care Ltd

Person in charge

  • Jan Hutchinson (Manager)
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Embracing Care Reviews (5)

6.0

Embracing Care has a Review Score of 6.0 (6.000) out of 10, based on 2 reviews in the last 2 years. Over all time Embracing Care has 5 reviews.

Overall Experience

  • 3
  • 0
  • 1
  • 0
  • 1

Date Published

5
1
1
2
3

Review from Erika Y (Daughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company were appointed by the Council to visit my stepmother for 4 x 30 min visits a day after she fell and broke her hip. She is 90 yrs old.....in the 6 weeks that they came, she did not have a shower or her hair washed. They spent 5 mins in the house on each visit, scanned their phones, refused
to assist in any way and then left...she was forced to get her own meals, cups of tea and tidy up as best she could.....on the last day of her care (before we were to get a private care company in) she fell, whilst the carer was there....breaking her second hip.....the carer could not be less interested if she tried.......we trusted this care company as we as a family all work and live in different counties to my stepmum....if we lived closer there is no way they would have gotten away with their disgusting lack of care towards a lady who had been confined to the home and could only walk with the aid of a zimmer frame......totally disgusted with this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark T (Stepfather of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, look after my stepson at School Aycliffe. They have been 100% which has made a big difference for us all. He has learned more life skills and they empower him to do more things for himself.

Reply from Louise Robson, HR manager at Embracing Care

Thank you so much for your lovely feedback, we really appreciate your comment.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen I (Daughter of Client) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Yet another care company that takes you on when they are thinking about no longer working in your area. Five months in and a thank you and goodbye letter. One exceptional carer and an indifferent office that only cares about the bottom line. Their clients are actual people who take time to form bonds
with the carers who often are doing very personal care. These care companies need to imagine themselves in their client's shoes for just one day and how they would like it if they were dismissed in such an offhand way.
We need our care companies to remember why they were set up in the first place. To give our older members of society their dignity back. The constant handing back of packages through no fault of the client is not giving them the dignity and respect they deserve.

Reply from Hayley Haswell, Administrator at Embracing Care

We are as upset about this as are our service users. Unfortunately, staffing levels in this area have given us no choice but to withdraw the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marie W (Daughter of Client) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honestly just wow. The care my dad has received from day one has been amazing the care staff and office staff have gone above and beyond to care for my dad, they are all so friendly. The office staff are always on hand to speak to. Working in care myself I know the struggle to find a good care company
and this is definitely one of the best, keep up the hard work, you are all amazing and thank you for the care you deliver every day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter M (Son of Client) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls do a fantastic job and as I have said for many years, carers should be paid a thousand pounds every week for the great work they do. Unfortunately with Embracing Care, the girls are let down by the management and the way the business is run.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 6.0 (6.000)

Overview of Review Score

The Review Score of 6.0 (6.000) out of 10 for Embracing Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.000 for Embracing Care is calculated as follows: ( (6 Excellents x 5) + (6 Very Poors x 1) ) ÷ 12 Ratings = 3

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Embracing Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Embracing Care

What Type of Services does Embracing Care offer?

Embracing Care offers Home Care.

How many Carers does Embracing Care employ?

Embracing Care employs 367 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Embracing Care to verify any information. View our terms and conditions. Embracing Care has an Basic Service - more info.